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Redflush not paying me my winnings details inside

Discussion in 'Casino Complaints - Bonus Issues' started by raul1, Aug 18, 2011.

    Aug 18, 2011
  1. raul1

    raul1 Dormant account

    Occupation:
    It engineer
    Location:
    Mexico city
    Redflush not paying. They claim I play against their terms and condition.

    I checked their terms before I played all I did was not anything even close to bonus abuse as they claim.

    I played Blackjack Flat bet more than 1000 hands if I remember well, never changed the bet.

    Redflush refuse to pay more than 1700 USD.

    They changed their website recently and they also changed a small part of their terms.

    The max bet was reduced from 30% to 25%.

    I told live chat , whats going on, how can you apply new rule on me, they said we have another term, that the casino may apply new terms whenever we want.

    I asked for a script of the live chat to my EMail, they refused, so sorry I can´t show you in their words what they said, if they gave me the script I would show their words
     
  2. Aug 18, 2011
  3. ksech

    ksech Dormant account

    Occupation:
    yes
    Location:
    Here
    Unfortunately, most casinos DO have this in their terms and conditions and they will also state that it is up to the player to periodically check for these updates.

    This is the first line in their T&Cs...
    1. 1.The Player becomes party to and agrees to abide by all of the rules, terms and conditions specified by the casino, including any revisions that may take place periodically. The player specifically agrees to abide by the rules of eligibility as set out above.

    Have you tried to contact their rep and "talk" things out first? It may be a simple miscommunication. Next, if you have and things just aren't working out, you MAY have grounds for a PAB (pitch-A-bitch). Make sure you read all the rules for the PAB if you decide to go that route. Either way, good luck in your endeavors.
     
  4. Aug 18, 2011
  5. raul1

    raul1 Dormant account

    Occupation:
    It engineer
    Location:
    Mexico city
    Thanks for the advice, I sent a message to REDFLUSH at Casinomeister, hope he can help
     
  6. Aug 19, 2011
  7. GrandMaster

    GrandMaster Ueber Meister CAG

    Occupation:
    Mathematician by day, online gambler by night.
    Location:
    UK
    However, changing the T&C applicable to a bonus while the player is trying to satisfy the WR is very rogue behaviour.
     
    4 people like this.
  8. Aug 19, 2011
  9. chuchu59

    chuchu59 gambling addict CAG PABnonaccred

    Occupation:
    EXECUTIVE
    Location:
    SOMEWHERE IN ASIA
    Timing is important. The op should state when the original terms were in place. Were they there when he signed up and he only played weeks later when it is possible the terms had changed or did he read the terms and played almost immediately. More details should be divulged. It would also help if the op could state the amount per hand he was betting and the bonus amount he obtained. In case there is a dispute on the time frame of the change of terms the casino could well pay the op his winnings on a pro-rata basis ie if the player were playing a bet limited to 25% max instead of what he was playing. That could mean he could be paid winnings of say around 1400.
     
    2 people like this.
  10. Aug 19, 2011
  11. threescatters

    threescatters Dormant account PABnonaccred

    Occupation:
    .
    Location:
    UK
    This is in non bonus forum so I guess you won without a bonus, why would they care how much you were betting without a bonus?
     
  12. Aug 19, 2011
  13. raul1

    raul1 Dormant account

    Occupation:
    It engineer
    Location:
    Mexico city
    I thought bonus complaint is problems with getting bonuses and not payment issues

    Since the account is closed and casino would not answer my request for live chat transcript, I assume I have to use my memory only, I am 99% sure I placed 30 a hand in Blackjack for around 1000 hands never changing the bet while the deposit was 100 and the bonus was 111

    This was according to terms I read, in the terms they wrote, cant bet big and then small or small and then big, cant play marginal bet, can´t do that and can´t do this, I did not play like that.
     
  14. Aug 19, 2011
  15. bAdSmoker

    bAdSmoker Experienced Member

    Occupation:
    Secret.... Shhhh...
    Location:
    USA
    Yea, I hate when I walk into a casino and have to read over their terms and conditions all the time, before I get ready to play some black jack at a table, very frustrating.

    Ohhh wait...
     
  16. Aug 19, 2011
  17. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    If the 25% rule was in place when you claimed the bonus, your bets would have been against the terms. If the 30% rule was in place, you did NOT violate this term.

    The standards for an accredited casino here are that in situations like this they should pay your winnings that were made within the bonus terms, and THEN bonus ban you or lock your account.

    If you are sure your bets did not violate the terms when you claimed the bonus, you should submit a PAB next week after contacting the Red Flush rep right now with a more detailed case including your account number and your memory of how you were betting.

    Remember, even if only ONE bet (the first one, for example) violated the terms, you have still broken the rules whatever style of play followed.

    It is unwise to try to beat bonus offers with Blackjack play, as this strategy is one of the oldest, and would immediately draw attention to your account, indicating that you were unlikely to carry on playing after beating the welcome bonus.

    It is far better to play a welcome bonus through on slots, you can STILL win, but the casino will find it next to impossible to accuse a slots player of "abusive play". Some operators have tried this on in order to void a slots win, but they tend to get a battering on this forum for this kind of feeble excuse.
     
  18. Aug 19, 2011
  19. chuchu59

    chuchu59 gambling addict CAG PABnonaccred

    Occupation:
    EXECUTIVE
    Location:
    SOMEWHERE IN ASIA
    So if I am not mistaken you thought you are only allowed to place a bet of no more than $33.3 for the game ie 30% of $111 whereas they are now claiming the bet should be no more than $27.75. Well, you should have made it clearer so we could understand. I still believe the timing is important. If you read the terms long before you deposited and didnt revisit them before playing its really your fault for not ensuring you complied with the terms. On the other hand, if you played right after you read the terms and it still stated 30% then they cannot argue that the terms have now changed. However, if the dates are confusing and both parties cannot come to a concensus as to when the terms were changed etc. then you could come to a compromise by applying the following formula: winnings x 27/30 with $27 being the max permissable bet and $30 being your actual bet size. The casino should understand that if the terms are altered right after or just before the player started playing they are bound to have grievances. You cannot simply state that a player must abide by any changes in the ts and cs especially after players have commenced betting.
     
  20. Aug 19, 2011
  21. maxd

    maxd Complaints (PAB) Manager Staff Member

    Occupation:
    The PAB Guy
    Location:
    Saltirelandia
    "... sent a message to REDFLUSH"? Might be stating the obvious here but you want to contact either RedFlush Host or WayneRedreturns.
     
  22. Aug 19, 2011
  23. ksech

    ksech Dormant account

    Occupation:
    yes
    Location:
    Here
    Sorry max, I thought there may have been a language/translation mixup
    (was dealing with a headache yesterday and was going to PM this person a link to the rep and forgot, I hope they got it straightened out.)
     
  24. Aug 20, 2011
  25. raul1

    raul1 Dormant account

    Occupation:
    It engineer
    Location:
    Mexico city
    this is the issue ,please see carefully

    The casino replied that the term was changed before I played
    : I claim I saw in my own eyes 30%
    : They agree the terms were changed, how can we move from that point, I say I saw 30% casino say you should have seen 25%, I checked the terms, I am not blind, the difference is around 2 per hand in blackjack, is that a reason to close an account , to conficscate winnings in full ? this behavior is a behavior of a rogue casino, why didnt they ask me what terms did I see ?
    : How can we proceed from that point that casino say not true, say terms were changed AFTER I played
     
  26. Aug 20, 2011
  27. Nifty29

    Nifty29 Dormant account

    Occupation:
    PAID CASINO SHILL
    Location:
    Turn right, then right. then right again
    How about showing a little respect and waiting for the casino rep to address your issue.
     
  28. Aug 20, 2011
  29. ksech

    ksech Dormant account

    Occupation:
    yes
    Location:
    Here
    @raul1, did you contact wayneredreturns or the redflushhost? maxd has supplied the links to them in his post, just click on them. I'm sure they will work with you to get this straightened out. please be patient as it now the weekend and some of the reps don't come here on the weekend.
     
  30. Aug 20, 2011
  31. chuchu59

    chuchu59 gambling addict CAG PABnonaccred

    Occupation:
    EXECUTIVE
    Location:
    SOMEWHERE IN ASIA
    This is pure bickering over an issue both parties cannot agree on. The least you could do is state when you saw the 30% and the date of your deposit. If the casino can prove the terms were changed to 25% before you deposited and played you can say goodbye to your $$$$.
     
  32. Aug 20, 2011
  33. raul1

    raul1 Dormant account

    Occupation:
    It engineer
    Location:
    Mexico city
    i did wait , I put in the forum the reply i sent the host in private msg

    [I show respect, I already got an answer from the redflush casino host by private message, so why you say I dont wait, I waited and I got this answer which I dont accept
     
  34. Aug 20, 2011
  35. catcat941

    catcat941 catcat

    Occupation:
    freelance
    Location:
    sofia
    think of Redflush as SOMETHING THAT

    you took home with you somethings that when you look back , you would rather

    flush it in a particular place . why did you got involved with them in the first place ,

    if you look carefully at the casino you will notice a very small bonus , and not easy terms . they used to have a 50 plus 200 when they were new , now you buy 100 get 100 ,

    than you win , than you dont get payed . Plenty of casinos arround that wouldnt give you that 2 % thing when you cashout .
     
  36. Aug 22, 2011
  37. ksech

    ksech Dormant account

    Occupation:
    yes
    Location:
    Here
    I'm not sure how you are helping? :confused:


    raul1... you may want to consider a PAB. You've done the first step by contacting the rep. Now you need to read the FAQs...
    http://www.casinomeister.com/forums/faq.php?faq=cmfaq_pab

    Then follow these steps for the PAB (pitch-A-bitch, the free service offered here)...
    http://www.casinomeister.com/problems.php

    Remember, if you decide to PAB, do NOT post further. Good luck!
     
    2 people like this.
  38. Aug 22, 2011
  39. chuchu59

    chuchu59 gambling addict CAG PABnonaccred

    Occupation:
    EXECUTIVE
    Location:
    SOMEWHERE IN ASIA
    Credit to you for actually understanding what the post was about.
     

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