RedFlush - GiroPay problem

xxSlotxx

Quit the forum
Joined
Jan 27, 2011
Location
PC
Hallo,

habe per GiroPay eine Einzahlung vorgenommen, da Skrill nicht (mehr) funktioniert.
Überweisung wurde ausgeführt, Geld sofort von meinem Konto abgebucht.....aber RedFlush behauptet kein Geld bzw. Bestätigung erhalten zu haben.
GiroPay hat mir ebenfalls die Zahlung telefonisch bestätigt, sowie eine Transaktionsnummer und Giropay-Nr. übermittelt. Diese wurde auch an das Casino weiter gegeben.

Trotzdem wird mir das Geld nicht im Casino gutgeschrieben. Im Chat sagt man eiskalt, das es bis zu 48 Std. dauern kann, was einer normalen Überweisung und nicht einer GiroPay Zahlung entsprechen würde.

Habe ein Turnier gespielt, bei dem ich kurz vor Schluss 20 Freespins bekommen habe, nur war die Zeit abgelaufen und ich wollte per Zahlung verlängern.
Da das Geld angeblich nicht bestätigt wurde, sind jetzt natürlich auch die Freespins weg und keine Verlängerung möglich.

Man hätte seitens des Casinos, auch den Betrag gutschreiben können, da sie ja die Transaktions-Nr. haben.....aber nein, der Spieler wird hingehalten.

Das war das letzte Mal, das ich dort eingezahlt habe.....Finger weg !!!!
 

chuchu59

gambling addict
PABnonaccred
CAG
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Location
SOMEWHERE IN ASIA
Welcome to the forum but let me remind you this is an English forum. You are not showing any respect to the community by using another language to post.
 

rshkrn

Experienced Member
PABnoaccred
Joined
Feb 6, 2010
Location
Asia
Sollten die Freespins nicht immer verfuegbar sein? Ich meine, sobald das Geld gutschrieben ist, kannst ja weiterspeielen oder laeuft das Turnier bald ab??

You could continue once the money is credited or is the tourney ending soon??
 

rshkrn

Experienced Member
PABnoaccred
Joined
Feb 6, 2010
Location
Asia
Welcome to the forum but let me remind you this is an English forum. You are not showing any respect to the community by using another language to post.

Agreed, he could have even quickly got a dirty translation done :):)


have made ​​a deposit via Maestro , as Skrill (no longer) works.
Transfer was performed immediately debited money from my account ..... but RedFlush claims to have received no money or confirmation .
Maestro has me also confirms the payment by phone , as well as a transaction number and Giropay no. transmitted . This was also given to the casino on.

Still, my money is not credited in the casino. In the chat you say cold , it can take up to 48 hours , which would correspond to a normal transfer and not a Maestro payment.

Have a tournament played in which I got 20 Free Spins just before the end , only the time was expired and I wanted to extend my payment.
Since the money was allegedly not confirmed , the free spins away and no extension are now of course possible.

It would have been part of the casino , also can transfer the amount , since they the Transaction no . have ..... but no, the player is stalled .

That was the last time that I deposited there ..... stay away! !
 

xxSlotxx

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Joined
Jan 27, 2011
Location
PC
sorry I did not know ....
Money was always not been credited to the casino.
now it is, the money is indeed arrived at Database, but the casino has to wait until it is credited to the casino?

Normally, the casino only gets an acknowledgment from Giropay and shall immediately credit good, now they have even received the amount yet to write it not my account well. It is called each time, it may take several days!

want you fucking kidding me?

In KK payments, the money will be credited immediately and the casino gets it a few days later .....

Load the fingers of RedFlush!!

Ps: Goggle Translator
 

dunover

Unofficial T&C's Editor
Staff member
webmeister
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Nothing wrong here. Indirect payments always have a delay, as was stated above 48 hours. You get a bonus round in a tourney and the time expires during it - that's the rules of the tourney, when your time's up it's up.....This has happened to me many times in the past. Most tourneys last for a few days, so if your deposit credits in 48 hours you should be OK to continue, unless you entered the tourney just before the end.
Swearing and hissy fitting will get you nowhere. RF are accredited and I play there, so I know they are straight. Yes, I can understand your frustration, but the casino has done NOTHING wrong here.
 

Jasminebed

Game old gal
Joined
Mar 13, 2008
Location
Ontario
If it makes the OP feel any better, if your MG tourney ends and you have free spins to play, (or in play), if you continue you do not continue with the free spins, just with more coins.
 

xxSlotxx

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Joined
Jan 27, 2011
Location
PC
Nothing wrong here. Indirect payments always have a delay, as was stated above 48 hours. You get a bonus round in a tourney and the time expires during it - that's the rules of the tourney, when your time's up it's up.....This has happened to me many times in the past. Most tourneys last for a few days, so if your deposit credits in 48 hours you should be OK to continue, unless you entered the tourney just before the end.
Swearing and hissy fitting will get you nowhere. RF are accredited and I play there, so I know they are straight. Yes, I can understand your frustration, but the casino has done NOTHING wrong here.

this is not correct, a Giropay payment is the same as Moneybookers, Neteller or KK.
all payments are IMMEDIATELY available in the casino.
it have passed 58 hours!

I then also paid in another casino 2x Giropay and the amount was within 5 seconds on my casino account.

So it is defenitiv to RF!!
 

xxSlotxx

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Jan 27, 2011
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PC
If it makes the OP feel any better, if your MG tourney ends and you have free spins to play, (or in play), if you continue you do not continue with the free spins, just with more coins.

I wanted to pay in order to play the free spins down to improve my position. because the money has not arrived at my casino account, I had to finish the tournament without the 20 free games to play.
 

Casinomeister

Forum Cheermeister
Staff member
Joined
Jun 30, 1998
Location
Bierland
I wanted to pay in order to play the free spins down to improve my position. because the money has not arrived at my casino account, I had to finish the tournament without the 20 free games to play.

Did you contact their support? If so, what did they say?

Have you contacted their casino representative here as well? If not, you should.
https://www.casinomeister.com/forums/members/

Changing the thread title to something more realistic.
 

xxSlotxx

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Joined
Jan 27, 2011
Location
PC
Red Flush deposit will not be credited

Did you contact their support? If so, what did they say?

Have you contacted their casino representative here as well? If not, you should.
https://www.casinomeister.com/forums/members/

Changing the thread title to something more realistic.

yes of course since Monday .... they say "it takes time to edit it"?
the money is already in Database, but RF there is not free.

I've been playing 25 years, but something I've never had.

Do not keep the player only now ... more!!
 

xxSlotxx

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Jan 27, 2011
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PC
after 4 days still no money in the casino account.
now it's at a time, one had to wait 5 days!!

F.ck Casino
 

Casinomeister

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Staff member
Joined
Jun 30, 1998
Location
Bierland
yes of course since Monday .... they say "it takes time to edit it"?
the money is already in Database, but RF there is not free.

I've been playing 25 years, but something I've never had.

Do not keep the player only now ... more!!

Sorry, but you aren't making any sense. I have no idea what your complaint is all about. My suggestion is to allow their support to properly deal with this. Since they are working with a third party (Giropay), then you need to have some patience.

...

F.ck Casino

Totally unacceptable. We do not allow flaming in this forum. Consider this a first and last warning.
 

fortunelounge

Dormant account
Joined
Mar 7, 2003
Location
South Africa
Response From Casino Host

Hi xxSlotxx,

Thank you for the message.

I have responded to the PM you have sent as we have been able to locate the pending transaction and have now manually approved it into your casino account.
We are also willing to offer you the match of the day retrospectively as the timed-out deposit was made on Monday this week.

Please do review my PM and respond should you have any queries.

I apologize for the delay in resolving this query however in future, please do PM me at your earliest so that I may be able to look into the matter and provide a response as quickly as possible.

Regards
 

Casinomeister

Forum Cheermeister
Staff member
Joined
Jun 30, 1998
Location
Bierland
Hi xxSlotxx,

Thank you for the message.

I have responded to the PM you have sent as we have been able to locate the pending transaction and have now manually approved it into your casino account.
We are also willing to offer you the match of the day retrospectively as the timed-out deposit was made on Monday this week.

Please do review my PM and respond should you have any queries.

I apologize for the delay in resolving this query however in future, please do PM me at your earliest so that I may be able to look into the matter and provide a response as quickly as possible.

Regards
Hopefully he got the message. He asked me to close his forum account yesterday - which I just did. I guess he didn't like being reprimanded for acting like a jerk. :rolleyes:
 
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