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Non-Bonus Complaint Redbet Withdrawal Issue

Discussion in 'Casino Complaints - Non-Bonus Issues' started by ALBIVER, Jan 3, 2014.

    Jan 3, 2014
  1. ALBIVER

    ALBIVER Dormant account

    Occupation:
    Employee
    Location:
    Italy (Rome)
    Hallo,

    i've requested a banking withdrawal on 25/12, processed on 26/12. Waiting time for transfer between euro banks usually is one banking day.

    I've not yet received money on my bank account.

    What's wrong with this withdrawal?
     
  2. Jan 3, 2014
  3. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    I don't know. I don't work in their support. Did you ask them? If so, what did they say?
     
  4. Jan 3, 2014
  5. dunover

    dunover Unofficial T&C's Editor Staff Member CAG PABnononaccred PABnonaccred PABinit mm3 webmeister

    Occupation:
    International Money Launderer
    Location:
    the bus shelter, opposite GCHQ Benhall
    You joined 5-6 years back and this is your first post! Welcome.
    If you ask their customer service or finance department and they maintain they sent the payment they should be able to supply you with an 'originators reference number'. This would contain your bank details in the last digits so you could check they are correct. If so, you can ask your bank to search for the transaction - often if there is a small error your bank holds the money in a 'suspense account' while they determine the payee it is intended for, or return the funds back to the originator, i.e. Redbet or their named processor.
     
  6. Jan 3, 2014
  7. miso

    miso Meister Member MM

    Occupation:
    accountant
    Location:
    Ireland
    It can be anything between 3 and 5 days, sometimes longer. 26th was thursday, so you`ve had friday, then weekend,
    monday, tuesday, then I assume some bank holidays. If it was processed, don`t worry, you should get paid on monday.

    Michael
     
  8. Jan 15, 2014
  9. ALBIVER

    ALBIVER Dormant account

    Occupation:
    Employee
    Location:
    Italy (Rome)
    I have been paid on 8 January.

    "Redbet Support

    Jan 7 (8 days ago)

    to me
    Hello *****,

    Thank you for your email.

    We have been in contact with Trustly in the morning and sent the withdrawal again, and it should have been successful.

    We apologize for any conveniences this have caused you."

    :)
     
    1 person likes this.
  10. Jan 15, 2014
  11. dunover

    dunover Unofficial T&C's Editor Staff Member CAG PABnononaccred PABnonaccred PABinit mm3 webmeister

    Occupation:
    International Money Launderer
    Location:
    the bus shelter, opposite GCHQ Benhall
    'again' is the crucial word here. They basically messed up, and the payment was returned as 'beneficiary untraceable' by your bank at which point Redbet checked it to your account, and resent the details correctly. This is very likely the cause, as the timescale fits. Even with the holiday period, Redbet do pay fast and your bank would have had it at latest 2-4 January.
     

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