Redbet Verification Issues. Waiting for money for a month.

danvale

Newbie member
Joined
Jul 9, 2021
That's true that 2020 65% of complaints were settled for casinos and 11% for players:

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But like said, many of these have been very poorly made by player and many many times there have been legit reason why casino refused to pay in first place and wanted to go to ADR. That was reason why i asked if you would have any further details what you could think reason to their behavior as no casino ask this amount of documents for this size winning, unless they think something is not right and they took decision to confiscate your winnings and want to defence themselves against ADR.

I'm pretty sure that it's not about your KYC but they are suspicious about something else, your location, your identity, connections to some other accounts or something else, impossible to know but this kind of really excessive verification request is just not normal and not that they didn't like some pictures etc... but they wanted you to be in same picture with different documents multiple times which usually is done to lower impersonation risk little bit and trying to make more sure it is actually you and in location you have stated.

Like said earlier, they don't give you exact details but like you see, very vague reply that your documents don't meet standards and we refund your deposits, as you said yourself, this decision is made many days ago already so they think they are doing right thing, you just have to make sure that you cover everything in your complaint, provide them all possible documents and try to also ask what actually is problem and tell that you've been all the time more than happy to try to solve this issue but casino haven't been cooperative at all and haven't really tell what they want etc..
11% to players is worse then the figures I saw. Even with the odd poorly constructed complaint by players there is no way 89% of failed complaints by players are due to this reason. The fact 89% of the time the ADR rules against the players would suggest something very unhanded going on. Any other legitimate industry which had a regulator with these kinds of figures would have some kind of review or overhhaul. I have 0 confidence based on those numbers, peoples experiences and my own interactions with ECOGRA.

When they asked me for multiple ID pics on multiple backgrounds I assumed they suspected I wasn't who I said I was (that made no sense tho due to having the Mr Green account). However they gave the reason, but it made no logical sense as the issue was I had moved.

They actually have just lied mutliple times during this process rather then vague details (provable in last post on the screen grabs). Again they have lied which I come onto in my post.
 

danvale

Newbie member
Joined
Jul 9, 2021
Another Update

Despite being told on August 2nd by Fran the deposits had been refunded and be in my skrill by yesterday (not sure an ewallet takes 6 days to receive and settle money) no money has been received. I have been ignored on email again.
 

Slottery

Meister Member
PABnoaccred
MM
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Location
Malta
11% to players is worse then the figures I saw. Even with the odd poorly constructed complaint by players there is no way 89% of failed complaints by players are due to this reason. The fact 89% of the time the ADR rules against the players would suggest something very unhanded going on. Any other legitimate industry which had a regulator with these kinds of figures would have some kind of review or overhhaul. I have 0 confidence based on those numbers, peoples experiences and my own interactions with ECOGRA.

When they asked me for multiple ID pics on multiple backgrounds I assumed they suspected I wasn't who I said I was (that made no sense tho due to having the Mr Green account). However they gave the reason, but it made no logical sense as the issue was I had moved.

They actually have just lied mutliple times during this process rather then vague details (provable in last post on the screen grabs). Again they have lied which I come onto in my post.

Loads of players complaints are also pure BS, they have violated bonus rules, used 3rd party payment methods etc... Most of casinos don't just confiscate players funds just for fun but have some reason for that and as can be seen from these e-cogra numbers, most of the time, casinos reason been good enough, so 11% settlements for players (and some which casino have agreed to pay as gesture of goodwill) is really not low number but rather high, as repeated multiple times, casinos don't do these just for fun as handling these complaints internally and then through ADR cost them more than your withdrawal would have been so they for sure have their reasons.

If your complaint is 100% legit and you can represent it clearly, they don't have issues settle it for player but as these complaints are free to do, naturally loads of players use it even they know they don't have much chance to win.

In your case as well, casino believe that they will win it, we don't here have information you and casino have so ADR is your way to go, wouldn't bet much that you win it as casino decided it quite clearly that they are not paying your winnings and they believe they have reason for that so you just have to make good complaint and be sure that you there really are no any violations against anything like they do say.

It's totally irrelevant what some single email have included in it, ADR will listen casinos reasoning behind of confiscations and your part of story and make their decision based on regulations, T&C:s etc... That's usually not really good sign if you need to read some irrelevant screenshots to defend your case, just provide all material to ADR and try to ask specific reasons and you get your decision, maybe not one you would want to see but it will be reviewed and settled, as you saw, players do win these when they are right (which is that 11% and few goodwill payments).

There's really nothing more you can do than wait your ADR complaint to get settled.
 

danvale

Newbie member
Joined
Jul 9, 2021
To attempt to argue that 11% awarded in the favour of the player is a high number takes suspending disbelief and logic to a level im not comfortable with. The figures speak for themselves.

I think a cursory search of this forum and looking back at an example in this thread with betsson, highlights casinos DO very often attempt to unlawfully take money from players. I wish you were right though and they didn't. But it's the wild west in reality, little regulation, lip service, affiliate sites with split interests and very shady ADRs.

Thanks for all the advice, I have more then enough proof of redbet lying and changing their position over the past month and have enough screengrabs of their emails to prove this (Which I have done). If emails and evidence of emails submitted to an adr were irrlevant then I and other players would have no evidence whatsoever in MOST cases.

Having looked over things if Redbet continue to attempt to act unlawfully I would simply pursuit through EU court under theft and breaches of consumer law. I understand you advised against this but having spoken with some other people in the last few days Im confident once it hits their doorstep my deposits at least will be returned (although redbet told me this would of been done by now).

I'll update this thread for anyone who has been watching next week.
 

Slottery

Meister Member
PABnoaccred
MM
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Location
Malta
As said, loads of these complaints are lost for reason, of course people use free complaint service to try to get their money even they are wrong, you just want to victimize yourself already now but unfortunately it seems something else and that casino does have valid point for their decision in this case as well which been seen since this thread started.

These emails are 100% irrelevant, it's purely about what proof they can show to ADR which is backing their actions, these emails really don't do anything what would help you in this case. It's purely if you have violated something what gives them reason to their confiscation, they do think they have valid reason and most of the times, casinos are right in these, purely because they do know regulations and their own terms and don't start to argue without any reason (some mistakes and misunderstandings always happens of course but these get corrected).

If they can show that you have violated something, you lose, if they can't, you win. Most of the times like repeated already, players are just wrong and want to victimize themselves and in most of cases they are aware what they have done but when you read stories from internet, people are really selective what they share and what not.

In these emails were nothing relevant for regulation/T&C:s point of view which is only relevant thing. If you really don't have anything else, then i would bet you have already lost this case. Going to EU court is heard often in these forums but hardly anyone does that, if they can show for ADR that something is violated, they can show it in court as well and they do not tell you exact reasons but just that your documents were not ok, if they are suspicious about something, they do violate regulations if they are tipping you off by giving you information.

Really wonder who would go to EU court just without knowing about any evidence casino have, not any seriously taken lawyer anyway, you really can't anyhow show that you are right long as you don't even know what is their evidence and once again, they don't do it for fun as they spend more time and money to this process than your withdrawal, that's reason i could make bet that you just have to be happy to get your deposits refunded as they have found some violation, they wouldn't started this kind of verification just for fun to take few coins from you.

There really is not much wild west but quite clear regulations, players who do violate these and get sometimes huge amounts confiscated just tell their parts of story how they have done everything perfect and some casino just decided without any reason not to pay them, it's not really happening, even you keep repeating it how they are wrong and you right, it doesn't change thing, except gives stronger sign all the time that they are right in what they are doing. Now you accusing their about lying in some emails which is not reason why they did confiscate your winnings, you still don't wanna think what could have caused that but just keep repeating 100% irrelevant screenshots and that you have done nothing wrong (how can you know that 100% sure? Of course that's what everyone want to write to forums but unfortunately truth most of the time is not exactly like that).

Soon you will see, best of luck and let us know outcome (and just if you lose, people don't take it right away that e-cogra was unfair, their decision have to based on something but you might never know excatct reasons as these shouldn't be shared), ADR:s are also regulated and audited and don't just make unfair decisions for fun. And you calling ADR:s shady before your case is even settled is also telling quite a lot, you might think you are right but most probably you are not and want to blame shady ADR about some violation you have done.
 

Casinomeister

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Location
Bierland
From what I know, and from my experince, there is nothing shady about eCOGRA whatsoever. We have a long standing relationship with them that dates back when they were merely a concept. I have never heard of anything shady that they have done, and any claims of shadiness is usually the experiences of disgruntled players whose cases were either tossed or failed.

As for taking cases like this to court, it is very rare indeed. I can't think of any complaint (and believe me, I have seen thousands in the past 23 years), that ever went to court and had a successful outcome for the player. There may be a couple out there, but nothing comes to mind.

My two cents for the day.

I have spoken. :D
 

dunover

Unofficial T&C's Editor
Staff member
webmeister
PABnonaccred
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May 22, 2012
Location
the bus shelter, opposite GCHQ Benhall
From what I know, and from my experince, there is nothing shady about eCOGRA whatsoever. We have a long standing relationship with them that dates back when they were merely a concept. I have never heard of anything shady that they have done, and any claims of shadiness is usually the experiences of disgruntled players whose cases were either tossed or failed.

As for taking cases like this to court, it is very rare indeed. I can't think of any complaint (and believe me, I have seen thousands in the past 23 years), that ever went to court and had a successful outcome for the player. There may be a couple out there, but nothing comes to mind.

My two cents for the day.

I have spoken. :D
LOL...the guy who got a Court Judgement against EveryMatrix in the UK? :cheers::):p
 
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