Non-Bonus Complaint Redbet verification!! 3 days and counting

[Ljhussey]

Hi all,

Does anybody know the actual timeframe for verification and withdrawal? I won a sizeable amount Saturday morning(today is Wednesday) and I’m still no closer to knowing when I’ll get the money?
Redbet replied very quickly on Saturday and I sent them the 1 document they requested.
Live chat just tell me its a different department dealing and they’ll email to get it sped up but had no luck.

 

[sapit222]

@Mr Green-Redbet_Customer supportRep

 

[Ljhussey]

@Mr Green-Redbet_Customer supportRep

They haven’t been on since 01/11

 

[sapit222]

They haven’t been on since 01/11

They are online now.

 

[Mr Green representative]

Hi there 'Ljhussey',

I have responded to you in your other thread regarding this. Just to confirm I am looking at this for you as quick as possible so should have an update for you by tomorrow. Thank you very much for your patience, this is much appreciated.

Kind Regards,

The Mr Green Team

 

[Ljhussey]

I’ve already been waiting 3 days for you to look at one document???

 

[Mr Green representative]

Hi there,

Thank you for your reply.

Yes I understand and I am terribly sorry about that. I am looking into this to see why it is taking this long and speaking to the relevant department to get an update for you. As soon as I have this we will respond to you to update.

Thank you very much for your patience.

Kind Regards,

The Mr Green Team

 

[Ljhussey]

I’m sorry but this is unacceptable, I cannot believe the funds are still being held. For a site that apparently offers ‘no fees, great offers & quick withdrawals’ 3 days later is terrible

 

[Ljhussey]

Hi there,

Thank you for your reply.

Yes I understand and I am terribly sorry about that. I am looking into this to see why it is taking this long and speaking to the relevant department to get an update for you. As soon as I have this we will respond to you to update.

Thank you very much for your patience.

Kind Regards,

The Mr Green Team

Let’s hope you will back your word up and get back to me yesterday unlike your colleagues who never provide any information give timeframes that they don’t meet and have you waiting longer than any other casino for verification. You have all documents asked for. Do the right thing by giving me my money.

 

[Mr Green representative]

Good morning 'Ljhussey',

Thank you again for your patience. I can confirm that someone in my team has now emailed you. If you can just kindly respond to that email, we can then complete the withdrawal for you.

Thank you very much for your cooperation.

Kind Regards,

The Mr Green Team

 

[Ljhussey]

Hi I have replied

 

[Mr Green representative]

Thank you very much! We are currently checking this now for you.

Kind Regards,

The Mr Green Team

 

[Ljhussey]

Credit where credit is due thanks to @Mr Green-Redbet_Customer supportRep for sorting this out

 

[Mr Green representative]

I am very happy to see we were able to help! Please let us know if you need anything else at all

Take care!

Kind Regards,

The Mr Green Team

 

[irish-ranger]

These people are shocking opened account last night and have just asked to close it before even getting the chance to deposit.
They had
1 bank statement
1 annual bank statement
1 pass port
1 letter from the DVLA which according to them are not a government agency
1 mobile phone bill
Yet I’m still not verified to hell with this carry on think I will just stick with the big 4

 

[Mr Green representative]

Good morning 'irish-ranger',

I am very sorry to hear you have been experiencing issues and that you have decided to close your account with us.

I would be more than happy to help you with your case. Due to security I cannot discuss specific account details over this platform, however if you do kindly send us an email to customerservice@mrgreen.com with the subject "FAO Complaints" my team will then look into this for you right away and help resolve this.

Apologies for the inconvenience and look forward to hearing from you.

Kind Regards,

The Mr Green Team

 

[irish-ranger]

Good morning 'irish-ranger',

I am very sorry to hear you have been experiencing issues and that you have decided to close your account with us.

I would be more than happy to help you with your case. Due to security I cannot discuss specific account details over this platform, however if you do kindly send us an email to customerservice@mrgreen.com with the subject "FAO Complaints" my team will then look into this for you right away and help resolve this.

Apologies for the inconvenience and look forward to hearing from you.

Kind Regards,

The Mr Green Team

Hi Mr Green
I’ve sent you a PM..

 

[Mr Green representative]

Thank you very much!

Kind Regards,

The Mr Green Team

 

[irish-ranger]

These people are shocking opened account last night and have just asked to close it before even getting the chance to deposit.
They had
1 bank statement
1 annual bank statement
1 pass port
1 letter from the DVLA which according to them are not a government agency
1 mobile phone bill
Yet I’m still not verified to hell with this carry on think I will just stick with the big 4

This issue has now been resolved.
Thanks to the REP
And the power of Casinomeister

 

[Mr Green representative]

Hi there!

Thank you so much for confirming this. I did just reply on the other thread but I am happy to see this has now been resolved for you.

If you need anything else please let us know.

Kind Regards,

The Mr Green Team