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Discussion in 'Online Casinos' started by nutnut, Jun 10, 2016.

    Jun 10, 2016
  1. nutnut

    nutnut 30 day suspension - trollish behavior

    Occupation:
    IP consultant
    Location:
    england
    Took part in the 200% sports bonus offer with them, and i must say it's one of the worse designed sports betting sites I've ever come across. Im looking for the 2016 outright euro winner and it can't be found, I've sports gambled for over 15 years and know how to get round a site but this is just ridiculous.

    I went on live chat asked them to provide a link, and all i got was a support staff who didn't have a clue what I'm on about, explaining it will show after it's settled? I said after france game is settled, he/she said it would be settled soon :what::what:

    How can support chat not know about the biggest betting market going on.

    All in all i wish i never took part and bet elsewhere. Cause right now i can't een bet on euro 2016 winner!
     
    2 people like this.
  2. Jun 10, 2016
  3. goatwack

    goatwack Praise the Sun! CAG

    Occupation:
    Stuntman
    Location:
    Londonia
    I know 100% who the winner will be when the tournament is over.

    Some pretty sound advice from chat there :confused:
     
    1 person likes this.
  4. Jun 10, 2016
  5. nutnut

    nutnut 30 day suspension - trollish behavior

    Occupation:
    IP consultant
    Location:
    england
    still cant find the market, can someone help me find it as im puzzled
     
  6. Jun 10, 2016
  7. goatwack

    goatwack Praise the Sun! CAG

    Occupation:
    Stuntman
    Location:
    Londonia
    They don't have outright winner odds. Everything but.

    Just like you I went Sports> Football> Euro 2016, all it shows is every fixture and a thousand in- game variables. Nothing more I can see......:confused:
     
    1 person likes this.
  8. Jun 11, 2016
  9. goatwack

    goatwack Praise the Sun! CAG

    Occupation:
    Stuntman
    Location:
    Londonia
    They don't do outright winners

    Support Freddy: Welcome to our LiveChat support. I'm happy to assist you in either English or Swedish.
    23:10Support Freddy: Hi Alexander
    23:10Alexander: Hello, I just asked one of your co workers about betting
    23:10Alexander: i.e how to bet on the winner of the Euro 2016 tournament
    23:11Support: okey?
    23:11Alexander: All it's showing is individual matches?
    23:11Alexander: So how can I pick a winner of the tournament, or do you not have that option available?
    23:12Support Freddy: You can only bet on the individual matches unfortunally
    23:13Alexander: ok cool, not to worry. Thanks for now, bye!

    Sorry :thumbsup:
     
    2 people like this.
  10. Jun 11, 2016
  11. nutnut

    nutnut 30 day suspension - trollish behavior

    Occupation:
    IP consultant
    Location:
    england
    finally live chat say they don't have a market for it, what a joke. cancelling bonus never using this site again, it's a disgrace to the sports betting industry.
     
    1 person likes this.
  12. Jun 11, 2016
  13. spintee

    spintee Meister Member webby mm2

    Occupation:
    gambler :)
    Location:
    Northants
    Highlighted part just about sums up my option about most support

    I got the offer but unless your a sports person its pointless with all the rules, Or got some spare change to to have have a a bet on somthing like 600-1 but if you canot find shit to bet on or like goatwack said they do not do individual betting? what bloody use is that
     
    2 people like this.
  14. Jun 11, 2016
  15. incrediblestuff

    incrediblestuff SearchingForTheHolyGrail! CAG webmeister

    Occupation:
    Currently: Self employed, Previously: Manager
    Location:
    Mostly the Netherlands
    Please don't make a fuss about nothing: nutnut, if your a sports fan, and want rto take up an offer, next time maybe check first if the site has interesting bet options for you? that would have avoided this complaint, if you can really call it that.

    Redbet is a great Casino, and additionally they offer Sports and Poker on the side, now i never heard complaints about it before, but sometimes i think it's all some members here do nowadays...complain, complain and complain some more: if you have enough time to complain, you also have enough time to READ the rules before u take a Bonus, and CHECK the site for Games and in case of Betting and Poker, the Tables, Odds etc...

    Casinomeister is a place to wisen up, you cant be a member here and not read stuff, use the available info to save yourself hassles, and also to save other members and reps from reading crappy complaints all the time.. (nutnut this is not just personal to you, i just think it has been too much for 2016 already) If you are an experienced member, it means you should have learned enough, and so for Sports you go to a Bookie, and for Casino your best served in a site that focuses on that part, pretty simple.\

    Now instead of nagging and whining on the forums, why not approach the REP first, and see if there's room for improvement instead? That's the way to go. no one is served by negativity, unless it's really in it's place, it should be avoided: you'll be surprised how much operators value solid input, from players, and if all players would be/act like that, or at least the longer time players/CM and other forum members, the whole atmosphere would improve, which also would result in Casino's coming here happily, and being able to focus on fun stuff, like competitions and such.

    Rant over/
     
    3 people like this.
  16. Jun 11, 2016
  17. interlog

    interlog Senior Member MM webmeister

    Occupation:
    Manager
    Location:
    London
    I disagree.

    I give both positive and negative feedback on casino experiences here in the open. That way others learn from those experiences. Isn't that what forums are supposed be about?

    This place would be rather boring if only positive stuff gets posted and the negative bits are dealt with through private message. It would also give the false impression that online casinos / bookies don't make mistake or give a negative user experience because even the best of the bunch occasionally screw something up (take the Videoslots 3,500 free spin battle tickets promotion as an example).

    Any decent casino rep will acknowledge negative criticism and deal with it in the open.
     
    2 people like this.
  18. Jun 11, 2016
  19. spintee

    spintee Meister Member webby mm2

    Occupation:
    gambler :)
    Location:
    Northants
    That is a pretty solid post, and i do agree that if you want to bet sports than go to a sports site, But at the same time why offer bets on sports if they got nothing to bet on, I mean if you have free voucher or a drink and they only done water than wahts the point,

    Yes people have got to read terms more, No use complain after the fact, I moan but for good reason, But you also got to let other people say there say

    Oh I got 2 tickets to the moon if any one interested, No terms but just not got a time and date £100 bargain

     
  20. Jun 11, 2016
  21. Tirilej

    Tirilej On a Break

    Occupation:
    Breathing
    Location:
    Sweden
    There i must disagree of course.
    Most rep's hate being in here reading all complaints all the time. There are the same old posted and there is conspiracy theories all over which is not needed.
    That doesn't mean they are not decent.

    Of course negative can be ok if it's constructiv and can lead to a change, but the same people moaning all the time is really just timeconsuming to read.

    Of course it's ok to post about an issue but we could do that without being so damn negative and point them out as fools, and we are suppose to try and solve issues with the casinos first.
     
  22. Jun 11, 2016
  23. incrediblestuff

    incrediblestuff SearchingForTheHolyGrail! CAG webmeister

    Occupation:
    Currently: Self employed, Previously: Manager
    Location:
    Mostly the Netherlands
    There a way to make even negative feedback positive, it's all in the approach, that said, i am not saying ALL members are continuously whinging and making 'complaints' i am saying thwt the amount of useless posts has increased SEVERELY over the past two years, and normally those postings should be reserved for the off topic forum part, like the attic or rant section.

    Of course the negative aspects should be highlighted, but it's in the forum's rules, that first and foremost, it's the players responsibility to read everything carefully, both on the forum, and in the Casino's they visit, then approach a rep, if they have whatever issue, then, if that doesn't solve the problem (if actually is a problem,) they make a post.
    Now, even if you are at that last point, the post can be made in an adult manner, and then the fellow members can use the information to their own good.

    That's the proper way.
    Think about any other situation that relates to this, i.e customer and business relations, and you may see my point...
     
    1 person likes this.
  24. Jun 11, 2016
  25. spintee

    spintee Meister Member webby mm2

    Occupation:
    gambler :)
    Location:
    Northants
    Isnt that reps job to sort out any negativity ? I sure If I ran a casino I would have a few reps sorting out issues good or bad,

    No one called any body fool's, But there is many fools in the casino industry, 99 % of the reps are NOT fools and know the score so why not put that attention to CS and promo's is beyond believe.

    I would want negative post so problems could be sorted,
     
  26. Jun 11, 2016
  27. interlog

    interlog Senior Member MM webmeister

    Occupation:
    Manager
    Location:
    London
    I thought that applied to the complaints section only :confused:

    The OP made a post about the site navigation and that he could not make a bet on the Euro 2016 winner which turned out to be the case that you could not make such bet after all.
     
  28. Jun 11, 2016
  29. incrediblestuff

    incrediblestuff SearchingForTheHolyGrail! CAG webmeister

    Occupation:
    Currently: Self employed, Previously: Manager
    Location:
    Mostly the Netherlands
    I am talking about complaints, and other issue's, and i stated clearly, that you, as a player, are responsible to check a site on T&C's for Bonuses and the works, or if your planning to take up a Sports or Poker Bonus, if there are the Betting options you need, or if you are getting the odds you expect and/or feel comfy with. That's all.

    And you could also see i wrote that i am not as much attacking nutnut, i actually think he's a fine chap in general, but i am 'criticizing' the general manner, in which a lot of our members seem to think it's cool to post in..
     
  30. Jun 11, 2016
  31. goatwack

    goatwack Praise the Sun! CAG

    Occupation:
    Stuntman
    Location:
    Londonia
    You've just burst my bubble man :(

    But in regards to sports betting, I do agree that if a casino offers this option, they really ought to have an 'outright winner' section, that should be there by default. I do appreciate that these sites have a lot to juggle, but there's no point if you're spreading your service too thinly and skipping entire markets, especially the most obvious one.

    And sure, there are ways of airing one's grievances on here but it can't always be sunshine and rainbows either, we are just human after all :cool:
     
    1 person likes this.
  32. Jun 11, 2016
  33. dunover

    dunover Unofficial T&C's Editor Staff Member CAG PABnononaccred PABnonaccred PABinit mm3 webmeister

    Occupation:
    International Money Launderer
    Location:
    the bus shelter, opposite GCHQ Benhall
    Well he's got a point! When a major sporting event takes place like Grimbledon, or a major tournament where fat blokes hit balls in holes be it golf or snooker and now of course the European Nations Cup in soccer, what is the most obvious and popular bet for the casual punter? Predicting the winner, each way usually! So I'd be a tad surprised myself if my favourite sports site had no odds for it. So yes, if I couldn't see it I'd think I'd missed it and probably ask CS myself were it was.

    I doubt the rep could do much here unless he has the power to add offers to the site.

    That said there are too many frivolous complaints I agree, but I don't think it's fair to say this is one of them.
     
    4 people like this.
  34. Jun 11, 2016
  35. incrediblestuff

    incrediblestuff SearchingForTheHolyGrail! CAG webmeister

    Occupation:
    Currently: Self employed, Previously: Manager
    Location:
    Mostly the Netherlands
    :D

    No i am definitely not talking about your jokes, humor is always appreciated.

    On the Sports betting: i am by no means a sports better (bettor?) myself, so i don't know what players want or need thee, but, if an experienced Sports punter see's such an offer, they are still wise to check if all is as they would want or expect it to be. And, if they see it isn't, then it is by all means a better approach to get ahold of a manager or rep, to inform them of this. But that's my opinion.
     
    1 person likes this.
  36. Jun 11, 2016
  37. sueyh

    sueyh Senior Member

    Occupation:
    home maker
    Location:
    New Zealand
    One of the thing that makes Casinomeister great is we can "share" information, I believe.

    Picking up the winner in the major sports campaign is something very essential to many people who do "sports betting". Now thanks to the OP, many people know redbet doesn't have it.

    OP didn't say any stage, redbet is a bad casino. He/she just indicated their sports betting section is not that great which I have to agree since I do sports betting from time some time.

    People should be able to say how they feel about the casino they are playing at here, as long as it is not a lie or it is not some kind of conspiracy theory that doesn't have any evidence to back up the theory. What people say about the casino is going to help many other gamblers choose the right casino for them.

    For example, this thread wouldn't affect any player's thought regarding to redbet who don't play sports betting, but it is very useful thread for the people who play sports betting.
     
    Last edited: Jun 11, 2016
    1 person likes this.
  38. Jun 11, 2016
  39. incrediblestuff

    incrediblestuff SearchingForTheHolyGrail! CAG webmeister

    Occupation:
    Currently: Self employed, Previously: Manager
    Location:
    Mostly the Netherlands
    I agree, and all i said was there's two things to take note of, which is as a player, sports bettor or affiliate, you first check out if all is according to expectations, and if not, don't take the offer, and the way to post should be as positive as possible, in my opinion: also, regarding this not affecting Redbet's reputation, think about google hits, and think about newbie's that may look for Redbet, then stumble upon this thread, and get the impression support is clueless and the offers are bad? He did say :
    which, is something that a newbie could read and , i personally think the chance they would give Redbet a go after that, is at least smaller then if they hadn't..

    They could refrain from reading other stuff (which is a good example of my other point, about people not doing their research as proper as they could) and then give them the red light, so to speak. Which would be a pity, as they are one of the few great one's out there.

    Again i wasn't attacking nutnut, i tried to make that clear; i am reacting mostly to an accumulative feeling over the past two years, about people posting 'frivolously', as dunover described it so nicely.
     

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