Redbet pulled Microgaming in u.k?

[coopigeonsnr]

Hi ,

Just been playing at redbet when i noticed none of the mocrogaming are loading. i got onto livechat and they say the message posted usually means blocked in that country . can any one else confirm this?

 

[Jono777]

wife plays daily @ Redbet and is on 'first name terms' with their support

She's been 'going on' about the lack of MGS slots to me for a few days now (since mid last week maybe IIRC)

Support told her yesterday that it was more of a technical thing and 'work was in progress' to sort things and hopefully normal service would resume 'soon'

I would be VERY surprised if it was licencing related, especially with MGS and more so for UK players.

It could however be 'Technically Licence' related (hope that makes sense) as the games will open when you are not logged in.

 

[coopigeonsnr]

wife plays daily @ Redbet and is on 'first name terms' with their support

She's been 'going on' about the lack of MGS slots to me for a few days now (since mid last week maybe IIRC)

Support told her yesterday that it was more of a technical thing and 'work was in progress' to sort things and hopefully normal service would resume 'soon'

I would be VERY surprised if it was licencing related, especially with MGS and more so for UK players.

That what i thought but Tommy who ive had dealings with in the past is less than helpful and assumes . For one if it had been pulled indefinitely as his transcripts insists surely they wouldnt leave it as a server error message when you try load one and would be pulled from uk site. tommy knows best though and as if it was a voice call promptly hung up (shut chat down when i asked if it was still available on website

 

[Jono777]

Very professional of him, I don't think!

Experience over the years tells me that sometimes, although trying to be helpful some agents are clutching at straws.

If not sure, rather than ask a team leader or manager the answer they'll simply tell you something they may have over heard in the canteen on their lunch break that day.

Not stating that this is the case with this one but this is one of many ways inaccurate information is passed on to us players.

More training, staff meetings, sharing of information would eradicate these problems but until they 'stop reading from their scripts' I can see no light at the end of the tunnel

 

[aceking123]

its been days , although i've spoken to live support many times , they won't give me a answer on it, i also think its been pulled & after the battering ive taken by playing netbent & wms it isn't good at all.

To add further you can play the games in demo mode so something is going on )

 

[vinylweatherman]

its been days , although i've spoken to live support many times , they won't give me a answer on it, i also think its been pulled & after the battering ive taken by playing netbent & wms it isn't good at all.

To add further you can play the games in demo mode so something is going on )

If this is a licencing issue, demo mode is just as "unauthorised" as real money mode given that the aim of demo mode is to market the real money playing of the game. If the game loads in demo mode fine, but is blocked from real play, this is not a mere technical issue, this is a block based on a specific account group, such as "all UK accounts". It is most likely achieved by looking at the IP address of a real money player and refusing to serve IP addresses from a given region, hence the game not loading. In demo mode, there is less perceived need for this, so the game loads to an "anonymous" player, possibly because the game server isn't being passed any real money account to use with the game, so it doesn't know the IP address of the demo mode player.

Microgaming have had this more specific way of blocking players, and even individual games, based on country of access for some while. Canadian IP addresses can't load Playboy for example, but the game is there, and often shows up when not logged in. The UK licencing of software does indeed extend to the level of individual games, so it's possible that a supplier may block only some games because they have not yet been given the seal of approval from the UKGC, even though the software and platform are properly licenced.

 

[aceking123]

If this is a licencing issue, demo mode is just as "unauthorised" as real money mode given that the aim of demo mode is to market the real money playing of the game. If the game loads in demo mode fine, but is blocked from real play, this is not a mere technical issue, this is a block based on a specific account group, such as "all UK accounts". It is most likely achieved by looking at the IP address of a real money player and refusing to serve IP addresses from a given region, hence the game not loading. In demo mode, there is less perceived need for this, so the game loads to an "anonymous" player, possibly because the game server isn't being passed any real money account to use with the game, so it doesn't know the IP address of the demo mode player.

Microgaming have had this more specific way of blocking players, and even individual games, based on country of access for some while. Canadian IP addresses can't load Playboy for example, but the game is there, and often shows up when not logged in. The UK licencing of software does indeed extend to the level of individual games, so it's possible that a supplier may block only some games because they have not yet been given the seal of approval from the UKGC, even though the software and platform are properly licenced.

Yep its 100% something to do with UK , i shall forward a pm to the vip rep see if they know anything )

As your aware MG games were already being used there , up until later part of last week before the bank holiday , maybe someone hasnt paid the MG bill

 

[PaaskeDenmark]

This is worrying as also Casino Heroes has block on microgaming also for UK players. I know that Casino Heroes does not have uk license technically for new players but they kept old uk players which I also find strange.

It was not to bring Casino Heroes into this sorry or anyway to derail thread. BUT just that I found Microgaming slots to be blocked for me (uk) as well is strange now that it has happened at Redbet.

Could it be Microgaming pulling out of UK surely NO?

 

[vinylweatherman]

This is worrying as also Casino Heroes has block on microgaming also for UK players. I know that Casino Heroes does not have uk license technically for new players but they kept old uk players which I also find strange.

It was not to bring Casino Heroes into this sorry or anyway to derail thread. BUT just that I found Microgaming slots to be blocked for me (uk) as well is strange now that it has happened at Redbet.

Could it be Microgaming pulling out of UK surely NO?

That is strange, as this was only a temporary concession during the transition period. Now, if they have no UK license, they can't serve ANY UK players.

As for MGS being blocked for the UK, this is very odd because if MGS were like RTG, having no UK software license, it would be a universal block, not just at selected casinos. On the other hand, if MGS have decided not to renew it's UK licence, then we may be seeing a staged pull out from the UK as it's contracts with individual sites come up for renewal.

Often with MG, the operators are kept in the dark as to what is really going on, so they honestly believe it's a technical issue. There was a similar problem with Spain, Italy and France. Players were suddenly blocked from MGS, but the casinos had no idea why for a few days, and only when they tried to resolve the issue with MG were they told that IP blocking of these countries had been implemented because these casinos had failed to obtain the correct licence. However, in some cases applications were not yet being taken by the country concerned, so there would have been no way for the operators to have complied as per MGs timescales.

If it IS IP blocking, and not a technical issue, then using a proxy will see the "technical issue" suddenly cured, and of course players from outside the UK will have no "technical issues" at all. Do not PLAY though if the game works through a proxy, but not otherwise, as any winnings could be voided. Just getting the game to open would be a valid diagnostic.

A MG induced block would probably see other unrelated sites also losing their MG games for UK players, and it would be a big problem for casinos like 32Red and Casino Rewards who would lose their UK players overnight as they depend on MGS games.

 

[dunover]

You're all barking up the wrong tree - the reason is the new Autoplay settings demanded by the UKGC. The downloads are compliant like 32red etc. The Quickfire versions which you get on the multiplatform sites need changing so you can set a loss-limit in the 'expert' section etc.

You'll notice in the UK you've already got this loss-limit on the far more advanced Netent autoplay menus, but some sites need to get the MG ones on Quickfire sorted still.

WMS haven't bothered; autoplay is simply removed for UK players.

I've written an article with a link to the new UKGC regulations on my page.

You do not have permission to view link Log in or register now.

 

[coopigeonsnr]

You're all barking up the wrong tree - the reason is the new Autoplay settings demanded by the UKGC. The downloads are compliant like 32red etc. The Quickfire versions which you get on the multiplatform sites need changing so you can set a loss-limit in the 'expert' section etc.

You'll notice in the UK you've already got this loss-limit on the far more advanced Netent autoplay menus, but some sites need to get the MG ones on Quickfire sorted still.

WMS haven't bothered; autoplay is simply removed for UK players.

I've written an article with a link to the new UKGC regulations on my page.

You do not have permission to view link Log in or register now.

Not sure your right dunover the MG at redbet had the altered autoplay where upon hitting say 100 spins it popped up another box with loss limits prior to vanishing

 

[vinylweatherman]

You're all barking up the wrong tree - the reason is the new Autoplay settings demanded by the UKGC. The downloads are compliant like 32red etc. The Quickfire versions which you get on the multiplatform sites need changing so you can set a loss-limit in the 'expert' section etc.

You'll notice in the UK you've already got this loss-limit on the far more advanced Netent autoplay menus, but some sites need to get the MG ones on Quickfire sorted still.

WMS haven't bothered; autoplay is simply removed for UK players.

I've written an article with a link to the new UKGC regulations on my page.

You do not have permission to view link Log in or register now.

If this is the case, why are casinos refusing to reveal this to players. Front line CS may not know it, but it also seems that higher management are not prepared to comment either, and they WOULD know. Besides, if this is happening to games that are already compliant, this can't be the full explanation.

 

[dunover]

I believe that's where the problems lie - SOME required functions work but there a whole load of new BS on autoplay. Maybe not fully compliant.

 

[Jono777]

Now confirmed by Redbet themselves that there are no MGS slots at all for UK players.

No blame of any technical issues, auto play or anything to be honest, very vague indeed.

On top of all this they have also given no time frame as to if/when this will change.

 

[aceking123]

is this a sign they may be pulling from uk > > ?

 

[fun4all]

Wow worrying

 

[Jono777]

Cannot rule it out but would err on the side of probably not.

As mentioned if MGS were to do this then the likes of 32 Red, Roxy, Lucky 24/7, CR etc would lose us all and I'm sure we'd have heard some sort of 'rumblings' or rumours of some description by now.

MGS are my most played and fave games (despite what they regularly do to me) I think if the worst case scenario did happen and they did jump ship then I for one would save a small fortune and would be looking for a new past time

 

[aceking123]

i shall pm Finn see what i can find out )
Sent )

 

[spintee]

Oh well, I was playing a good few sites the other day and getting weird message on a good few MG, but the next day they worked and the ones that did work the day before didn't,

I know they had all this new rule responsible play implemented and some sites have even wiped stats of games, Including the IPS sites,

 

[Scatterse]

Wrong post