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Redbet - problem with my account

Discussion in 'Casino Complaints - Non-Bonus Issues' started by Perez777, Aug 24, 2015.

    Aug 24, 2015
  1. Perez777

    Perez777 Experienced Member

    Occupation:
    Online poker player
    Location:
    Russia,Yaroslavl
    Hi all.

    I made request on withdrawal 95 euros, having left 15 euros on the account.I did deposits for the sum of 200-300 euros there earlier. I went to a chat and I asked, whether it is necessary to send me documents.
    I was told "Will contact you", but I asked email and sent documents at once.On my balance still there were 15 euros, I went to the slot of "Dizzle me" and put on autospin on 60c.After I smoked, I saw 80 euros on my balance. I thought that I won and continued game.Actually,they simply "threw" my withdrawal on my balance.:eek2::confused::thumbsup:
    Why they cancelled withdrawal and threw on my balance when I played?
    In normal casinos simply wait when the person complited verification, but don't throw money for balance.I played in Thrills, Guts, Royal Panda,Betsafe and everything was good.


    They consider clients by shit?
    Nice work,Redbet!


    P.S Sorry for not a good english.
     
  2. Aug 24, 2015
  3. Jono777

    Jono777 Meister Member CAG mm4 mm1

    Occupation:
    Self- Employeed
    Location:
    Wolverhampton
    That is possibly and probably the last word I would use when describing Redbet.

    Their Customer Service and very active rep on here are both very helpful and considerate.

    I find your predicament / situation very surprising. I have made a handful of withdrawals from Redbet, all processed within a couple of hours, never returned to my playing funds / balance and also not yet asked for KYC documents??

    Their rep can be contacted here: -

    http://www.casinomeister.com/forums/member.php?u=36449

    I would make a suggestion at a polite private message to see if anything can be mutually agreed
     
    1 person likes this.
  4. Aug 24, 2015
  5. Perez777

    Perez777 Experienced Member

    Occupation:
    Online poker player
    Location:
    Russia,Yaroslavl
    1) I made withdrawal 95 euros (lol) and 15 left on balance
    2) I sent a complete set of documents (pass+statement bank+screen vip neteller acc (neteller-verefeid)
    3)I came into the slot and delivered to autospin (I still had 15 euros) and I go to smoke
    4) Having come back, I found 80 euros on the my balance.I naturally thought that I won something
    5)It appeared that they simply threw my withdrawal in my balance and i have minus:confused:
    6)When I still had 30 euros, I went to check that there with my withdrawal.Then I understood everything.

    I did 5-7 deposits for 30-40 euros here. I anyway would be in minus during all the time here.

    There are many players in DOA who puts on autospin and leaves on the affairs.
     
  6. Aug 24, 2015
  7. lotusch

    lotusch Noob Webby webby PABaccred mm2

    Occupation:
    Marketing Assistant
    Location:
    Dún Dealgan
    Redbet is a good place,one of the first online casino's I ever signed up for and I still play there from time to time.
    Good gameselection and fast payouts once KYC verified.
    I think when they put the funds back in your account,that might have crossed with your documents sent and I am sure there was no foul intend from the casino here.
    They cannot see when you put the game on autoplay and leave your computer. ;)
     
  8. Aug 24, 2015
  9. Harry_BKK

    Harry_BKK Senior Member CAG mm1

    Occupation:
    job is OK
    Location:
    Balcony
    Hold your horses Perez777 :D ..... Redbet has a stellar record when it comes to CS and dealing with player issues.

    They pay me always in under 1 hour, mostly instant - 15 minutes. The rep and CS are very professional and the casino itself is one of the best out there.

    So you think "dazzle me" pays some 70 Euro on a 0.60cents bet just like that? You should have wondered straight away why your balance is so high as usually the slots make a hell of a noise when they have a big pay. :rolleyes:

    You are always in control of your balance not the CS. Learn from it and smoke inside or stop smoking and sit on your PC :lolup: :p

    Contact Marius, i am sure he will help you out with some free spins or a few chips. He is a very good rep.
     
    1 person likes this.
  10. Aug 24, 2015
  11. barbara12

    barbara12 Senior Member

    Occupation:
    Retired
    Location:
    Canada
    Totally agree 100%. Marius is a very good rep indeed. I am hoping that Redbet will have Canadian currency soon.
     
  12. Aug 24, 2015
  13. Harry_BKK

    Harry_BKK Senior Member CAG mm1

    Occupation:
    job is OK
    Location:
    Balcony
    Same here, waiting for them to have AUD available. Although I was more than happy with my DOA win in Euro. 12.5K EUR = 18K AUD :thumbsup:..... Still I deposit every week there.

    Would deposit much more with AUD as my home currency is THB and 100AUD = 2700THB but 100EUR = 3900THB. So i get a lot more playtime for my budget when i deposit in AUD :)
     
  14. Aug 24, 2015
  15. barbara12

    barbara12 Senior Member

    Occupation:
    Retired
    Location:
    Canada
    Wins are always better in Euros :) Unfortunately the Canadian dollar is sinking so low that every bet is costing a lot more then I would want it to. I love Next Casino as well but it is the same problem.
     
  16. Aug 24, 2015
  17. kidgloves

    kidgloves Experienced Member

    Occupation:
    Teacher
    Location:
    Leicester
    What gets me is why would you not just stop spinning on your return and look in the play/account logs to see how the balance increased?
    It's not good crying after the event when you had every opportunity to investigate rather than make an assumption.
     
  18. Aug 25, 2015
  19. Perez777

    Perez777 Experienced Member

    Occupation:
    Online poker player
    Location:
    Russia,Yaroslavl
    Who cries? I will look at you when you have problems with a casino.
    95 euros are kopeks. I simply was struck by the fact of cancellation of withdrawal during game.
    I understand that verification it is important, but why to cancel withdrawal, after all it was possible to wait for my verification, but not to do so meanly.

    And in general, by rules of a standard if the sum of deposits more than withdrawal-instantly remove in minutes without verification. Who played on pokerstars knows about what I speak.
     
  20. Aug 25, 2015
  21. Perez777

    Perez777 Experienced Member

    Occupation:
    Online poker player
    Location:
    Russia,Yaroslavl
    Once again.
    For example, our balance of $1900
    We are cashout 1500 and we leave 400 on game
    We put on autospin (1000 spins) and we leave
    When we come back - we see 90 dollars on the account and the empty list of transactions.

    It is meanness.

    P.S I hope, you understand me)
     
  22. Aug 25, 2015
  23. barbara12

    barbara12 Senior Member

    Occupation:
    Retired
    Location:
    Canada
    In all fairness if what Perez is saying is true, the casino should not have put the funds back into his account. Normally an email would be sent requesting additional verification -- not cancelling the withdrawal. As previously suggested by Harry, you should contact the rep and he will look into it and if what you say is true I am sure he will make it up to you. I for one would never leave it on autoplay and walk away. I would leave the sound on and make sure I knew what was going on at all times.
     
    1 person likes this.
  24. Aug 25, 2015
  25. mina1929

    mina1929 Senior Member

    Occupation:
    Food Catering
    Location:
    World
    I would like to play there also if they had AUD :)
     
  26. Aug 25, 2015
  27. mac72

    mac72 Senior Member

    Occupation:
    gamble
    Location:
    n ireland
    Have to side with the OP here 100%.If there is a verification issue fair and well but that shouldn't mean the reversal of his withdrawal.He's quite entitled when coming back from a smoke break to think he'd won a bit,why should it even enter his head "they stuck my withdrawal back in?"
     
  28. Aug 25, 2015
  29. lotusch

    lotusch Noob Webby webby PABaccred mm2

    Occupation:
    Marketing Assistant
    Location:
    Dún Dealgan
    Try a UK casino as a Euro player.
    THAT really hurts these days as the Pound Sterling is killing the Euro these days.
    Ok ok,any wins are in Sterling too. :)

    But if I deposit like 50 Pound Sterling I am charged nearly 80 Euro's these days. ^^
     
    1 person likes this.
  30. Aug 25, 2015
  31. Perez777

    Perez777 Experienced Member

    Occupation:
    Online poker player
    Location:
    Russia,Yaroslavl
    In my opinion my translator badly works. The sense in the name of a thread has to be:

    clients for Redbet = shit
     
  32. Aug 25, 2015
  33. Przecinek

    Przecinek Dormant account

    Occupation:
    CSA
    Location:
    Respect-land
    Don't leave casino games unattended, that's the moral of the story ;)

    I once went to do something else and totally forgot about a casino game running on my computer. It was set on infinite number of spins and the game didn't have any features preventing it from going on forever (novomatic clone). Many hours later I came back only to see I have 0.03 euro left...
     
  34. Aug 25, 2015
  35. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    When in doubt about your English skills, try not to use profanity - especially in thread titles. This could be found offensive by some - to include the casino rep. Redbet does not treat its customers like "shit". On the contrary, they treat them quite well. If you had an issue with them, you should have expressed this to their customer support and also to their casino rep here. To do otherwise is just baiting people - it's like you just want to complain but don't care about getting results.

    Re-titled the thread to something more appropriate.

    Also moved to the complaints forum.
     
    5 people like this.
  36. Aug 25, 2015
  37. mac72

    mac72 Senior Member

    Occupation:
    gamble
    Location:
    n ireland
    That is good advice and yes your totally to blame if you play your funds to zero if you do so.However in this instance i don't think its fair that the op has to be careful that not only may the funds he wishes to risk be spun off but also the withdrawal he made earlier will be added back into his balance and this is also at risk.That said he's gone about it the wrong way,should really have spoke to the rep and tried to get something resolved without the need for starting a thread with the title he gave it.
     
  38. Aug 25, 2015
  39. Perez777

    Perez777 Experienced Member

    Occupation:
    Online poker player
    Location:
    Russia,Yaroslavl
    The manager recognized a problem. I received freespins in my account. Thanks
     
    3 people like this.

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