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RedBet. Once? Maybe... Twice? Considering leaving.

Discussion in 'Online Casinos' started by dandan, Jan 5, 2016.

    Jan 5, 2016
  1. dandan

    dandan Seven day suspension for being a PITA webby PABinit

    Occupation:
    retail
    Location:
    bris-vegas
    Hi all and Happy New Year! I haven’t been here awhile (which is a good thing ... no offence to all the lovely people here lol). I’ve been happily playing at RedBet over the last few months. Great payout times... super nice chat service...

    BUT... have had some issues with the software. To begin with it was the live casino. I expect things can go wrong when its live but the issues I had were odd. I’d place bets on immersive roulette in plenty of time and several times I would get a message saying bets weren’t received in time. Wouldn’t you know it when that happened one of my numbers would come up. That happened heaps of times. I wouldn’t have minded if the same had happened and it wasn’t one of my numbers. But every single time I got the error then it was one of my numbers. One or 2 times I expect to be a coincidence but not after several.
    I wrote to chat and they told me it would be forwarded. After 2 sessions of this I did receive a weak explanation... it wasn’t an explanation really. But I made the decision to just not play the live casino again.

    Now here is why I am writing. Over the last 3 weeks Mega Moolah The Dark Knight has not loaded in redbet.... kept coming up with a 212 error.


    RedBet. Once? Maybe... Twice? Considering leaving.: megalion1.PNG,Jan 5, 2016


    Wrote to chat but they could not tell me what the error was... “will be forwarded to the rightful department” is the standard reply.

    On New Years Eve... yay the game loaded. Happily playing along and then I get the Jackpot Bonus... make my selection ... and wouldn’t you know it? Error 212... again! Write to chat... obligatory reply “will be forwarded to the rightful department”. Who knows what I could have won? It may have been the mini or the mega jackpot!
    But as I knew the game had been playing up I wasn’t too cross about it.

    Until today (haven’t played since New Years)... I play Mega Moolah... the lion version which loaded and played fine... got the Jackpot Bonus ...and all of the above was repeated!!! I get the same error!! Again, who knows what I could have won. But it really doesn't matter! It's the fact that it isn't working as it should.

    No good writing to live support as they are hopeless when it comes to these errors, as is their tech department who have not gotten back to me about the error with The Dark Knight!

    Am done with RedBet... which is sad because I like to play there. But these errors just aren’t acceptable.

    I would like to hear from the rep who can explain.
     
    Last edited: Jan 5, 2016
  2. Jan 6, 2016
  3. dandan

    dandan Seven day suspension for being a PITA webby PABinit

    Occupation:
    retail
    Location:
    bris-vegas
    All sorted! Thanks Adam for the quick response. Much appreciated. I feel valued as a customer and for that I'm definately 'not done with RedBet'.
     
  4. Jan 6, 2016
  5. Harry_BKK

    Harry_BKK Senior Member CAG mm1

    Occupation:
    job is OK
    Location:
    Balcony
    In the future you might want to follow the forum rules and PM first the casino rep to get his assistance before posting a complaint about a very reputable casino. :rolleyes:

    Glad you got it sorted, I did not expect anything less from Redbet :thumbsup:
     
    1 person likes this.
  6. Jan 6, 2016
  7. dandan

    dandan Seven day suspension for being a PITA webby PABinit

    Occupation:
    retail
    Location:
    bris-vegas
    Fair enough. I should have. In my defence I had written several times to support about these issues over the last couple of months. This was a last resort. But yes, I will take your advice and pm a rep beforehand.
     
    2 people like this.
  8. Jan 14, 2016
  9. dandan

    dandan Seven day suspension for being a PITA webby PABinit

    Occupation:
    retail
    Location:
    bris-vegas
    Just a follow up... Adam from RedBet has been great. Sorting though issues though that affect other players.

    Mega Moolah games have been taken down... some games load and tell you you don't have enough balance... some link to entirely different games.

    Adam... I gotta go play somewhere else for awhile until you get this sorted. Am mentioning here in case others have the same problems. But anyone who does should know support from the rep is second to none!

    Hopefully I will be back!
     
    2 people like this.
  10. Jan 14, 2016
  11. Jono777

    Jono777 Meister Member CAG mm4 mm1

    Occupation:
    Self- Employeed
    Location:
    Wolverhampton
    Just a quick note to add as hopefully Adam/the rep will see this and maybe able to help.....

    Since the site underwent some 'updates/changes' the game screens are tiny, even on fully screen mode they are pretty small still in comparison to 'other' casinos.

    What ever happened when on Redbet you clicked/chose a game and it opened in a new full screen pop up window??

    This was much better and I do feel contributes to the player experience, those of us who are 'getting on a bit' have to squint nowadays to see if the 3rd scatter had landed!

    I still make the occasional deposit @ Redbet (1-2 times a week) but have 'backed off' this small screen being the only reason, otherwise a great casino!
     
  12. Jan 20, 2016
  13. dandan

    dandan Seven day suspension for being a PITA webby PABinit

    Occupation:
    retail
    Location:
    bris-vegas
    Just to let all know still the same issue with linking via the player win promos on there main page.

    Last time I clicked on the link saying x player won x amount on Sparticus... but it opened Ariana. Wrote to Adam about this and he said he didn’t find an issue.

    Same thing happened today! Thought I’d give them a couple of weeks to sort these problems. Today it was a player that won x on Foxin Wins Again. Guess what? It opened Ariana! And to boot... Foxin Wins Again doesn’t exist at Redbet! And after another search, neither does Sparticus.

    Eh am done... too many issues. And I can’t even play my favourite Jackpot games either :(
     
  14. Jan 20, 2016
  15. dandan

    dandan Seven day suspension for being a PITA webby PABinit

    Occupation:
    retail
    Location:
    bris-vegas
    Well this is the reply from Adam...


    Foxin' Wins Again is blocked in your country. So are some other games. That's why you can't find them. When you see the recent winners feed and click on a link to a game that is blocked in your country, it will take you to the next available game. Since the list in the screenshot I sent you is in alphabetical order, that game would be Ariana.

    So beware fellow Australians!!!!

    It would be nice to know which games are blocked! And perhaps a message to say so. But no.... that's too much to ask hey.

    But why even allow Australians to play? To get money of course... am cynical I've done quite well with them until recently.

    This has been a long drawn out process here with Redbet. So many issues for me as an Aussie player.

    Look... am not going to say they are bad... but am going to recommend that Australian players avoid them like the plague!!!
     
  16. Jan 20, 2016
  17. petro

    petro Dormant account, per user request PABnoaccred2 PABaccred

    Occupation:
    N/A
    Location:
    Narnia
    Yeah as an Aussie player I have this problem too.
    I *was* able to play Medusa and Medusa II slots for about 6 months and then suddenly they were blocked for my country.
    Many other games are blocked as well.
     
  18. Jan 20, 2016
  19. dandan

    dandan Seven day suspension for being a PITA webby PABinit

    Occupation:
    retail
    Location:
    bris-vegas
    Ok so am trying to figure out the difference and why I cant play some games. I can play Secret of the Stones when clicking on the link of winners... yet Foxin Wins (either games)... no....

    curioser and curioser.

    Why is this game not blocked? What is the decision that my country determines (according to you Adam) whether a game is blocked?
     
  20. Jan 20, 2016
  21. randomiam

    randomiam Meister Member

    Occupation:
    n/a
    Location:
    australia
    there used to be almost everything there available to aussies not the selection is less
     
  22. Jan 20, 2016
  23. dandan

    dandan Seven day suspension for being a PITA webby PABinit

    Occupation:
    retail
    Location:
    bris-vegas
    The I'm not the only one!! Good to hear from a fellow Aussie who is having the same problem!

    Sucks hey... they should make it clear to players

    Waiting for Adam...

    It doesnt matter of course what you say. I query everything now!! As an Australian does it mean I always had an unfair advantage?
     
  24. Jan 20, 2016
  25. randomiam

    randomiam Meister Member

    Occupation:
    n/a
    Location:
    australia
    so many places didn't block us from wms or aristocrat games online for ages all happend last year i reckon i had such a montzuma addiction
    many of these blocks are server based now in the case of wms and aristocrat igt blocked us about 4 years ago
    there losing so much of the aussie market it crazy they would make 100 times what they make from the kickbacks from land casinos.
    Compared to 6 years ago before the first rtp drop the venues where full now there mostly empty they got greedy the government got greedy
    the players lost out with bad rtp so many moved online $20 can last more than 3 minutes on 20 cent bets online
     
  26. Jan 20, 2016
  27. dandan

    dandan Seven day suspension for being a PITA webby PABinit

    Occupation:
    retail
    Location:
    bris-vegas
    I'm not a total newb... but I do make observations... especially where my money is going. I'll win or lose ... fair and squre. To date, I didnt think my geographic location had anything to do with it!!
     
  28. Jan 20, 2016
  29. randomiam

    randomiam Meister Member

    Occupation:
    n/a
    Location:
    australia
    Onl8ne it doesn't matter in venues its much lower rtp online we are treated like other countries

    Eg victoria rtp 85 per cent and online you can get 98 per cent its a big deal when it comes to a rtp scale
     
  30. Jan 20, 2016
  31. dandan

    dandan Seven day suspension for being a PITA webby PABinit

    Occupation:
    retail
    Location:
    bris-vegas
    This is what I got from Adam..



    Yep giving you a bad rap... so many things wrong. Was more than one thing so hence ... no choice. Am hoping others will see it too.
     
    Last edited by a moderator: Jan 20, 2016
  32. Jan 20, 2016
  33. Tirilej

    Tirilej Still a Lady CAG

    Occupation:
    Breathing
    Location:
    Sweden
    Please stop dandan.

    It's not any casinos fault that some game providers don't allow some countries to play their games. If you look around you can't play them anywhere else either.
    Compare it to people from USA who only can play at RTG's and Rival's and a few more. Never Netent or MG games and others you and I can play.

    Also you're not allowed to post private pm's like you do. You don't want anyone to post your pm's so treat them the same please :)
     
    2 people like this.
  34. Jan 20, 2016
  35. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    Please do not post private messages. This is against the forum rules:

    http://www.casinomeister.com/forums/faq.php?faq=forumrules#faq_general_posting_rules

    Also, you need to chill out a bit and quit posting short sentences in succession. I have to consistently merge your posts together. Thank you.
     
  36. Jan 20, 2016
  37. dandan

    dandan Seven day suspension for being a PITA webby PABinit

    Occupation:
    retail
    Location:
    bris-vegas
    Ok taken onboard the warning Tirlej... very politely I must say. I appreciate that. I shouldn't have posted the rep's message.

    But I can't be quiet about this. It's not a matter of the game provider at all! If that were the case then ALL games provided by NetEnt would not be available to Australians either. So that arguement is mute!

    And since I already posted what Adam said... if a game is not available then a popup should have displayed saying "not available to Australian players" as he suggested as happens in Netflix et el.
     
  38. Jan 20, 2016
  39. dandan

    dandan Seven day suspension for being a PITA webby PABinit

    Occupation:
    retail
    Location:
    bris-vegas
    I'm not going to apologise mate. I have valid points here. Though I will stop posting short sentences.
     

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