I recently signed up to Redbet and had some initial success. After withdrawal verification was taking an age, so I inevitably reversed the withdrawal and lost (which is what they want of course).
My issue is this. Upon further reading on their policies on slow verifications and payouts, I see that Redbet confiscate winnings and refund deposits from players who have previously excluded from Mr Green.
Upon initially signing up I was unaware that these two casinos were connected (they operate on different UKGC licenses). Now, I have played at Redbet on more than one occasion since my permanent self exclusion with Mr Green (in 2014).
If Redbet are confiscating winnings from players who are excluded with Mr Green, how can they keep my losses from those in the same situation? I've contacted them about this and they keep delaying response.
Anybody have any experience with them re: this?
My issue is this. Upon further reading on their policies on slow verifications and payouts, I see that Redbet confiscate winnings and refund deposits from players who have previously excluded from Mr Green.
Upon initially signing up I was unaware that these two casinos were connected (they operate on different UKGC licenses). Now, I have played at Redbet on more than one occasion since my permanent self exclusion with Mr Green (in 2014).
If Redbet are confiscating winnings from players who are excluded with Mr Green, how can they keep my losses from those in the same situation? I've contacted them about this and they keep delaying response.
Anybody have any experience with them re: this?