That’s what I thought 110% without actually saying it.
I’m also a whitebet (winning room) member also.
It’s pretty abhorrent practice and far from decent behaviour from the casinos in question.
Having to do your own research about merging brands/casinos etc is pretty poor practice.
If I had deposited and won my retirement fund they would have pulled a past self exclusion term from there ass and taken every penny...
I’m not saying that’s the case as no rep has clarified this yet.
But sadly I’d think it would of been the case, the ratings IMO should be looked at regarding what I’ve addressed, it’s far from fair to players.
If I’d had a email regarding this then fine, it’s down to me having a account with said casinos to check terms and conditions.
I’ve never had a email from any, so I would have had zero idea.
Pretty shitty behaviour.
Hopefully a rep will chime in and clarify this, as not every casino player is a member here, what are them folks supposed to do?.. just get screwed over for something they had zero idea about...
Well good luck getting a response from the rep here. Mr Green/Evoke gaming Email staff are the most unresponsive of all the casino's out there. You get a response every 36 hours or so if you are lucky. The rep here for them is the exact same, unresponsive and couldn't honestly give a single shit.
Thier Live chat are fine but never resolve issues and just give generic "I understand it's frustrating, we'll escalate the matter" responses. They only way to get things sorted with them is to ring thier customer services.
I had an issue in the last 14 days where I deposited £30 to Mr Green (Account has since been reopened) using Skrill, the money didn't show in my account and I got an error saying "Transaction Failed", yet the money was taken from my Skrill account.
Mr Green continued to insist the transaction was unsuccesful and that the money would show up back in my Skrill account. I had to contact skrill who gave me a merchant reference ID which proved they had the money in thier accounts, yet the STILL lied to me and said "No it will go back to Skrill and it's showing as unsuccesful".
It wasn't until I rang customer services that I got my money added to Mr Green account 5 DAYS later. The bloke on the phone, Cormac, asked if I wanted to phone back later and I insisted no I wanted this sorted here and now.
So a bit of advice. Don't contact thier Email, Live chat or even the rep here; get on the phone to them.
As for you queries about playing at one if self exluded from the other, just do yourself a favour and save yourself the hassle and the money. As I said you WILL get self excluded from the other at some point after depositing a ton or 2. The only reason you haven't been excluded at the other yet is because you haven't played and lost money there, which they are 100% waiting to happen before proceeding with the closure.
As for getting paid if you managed to win, it's a slippery slope and I would like to imagine you would be, but wouldn't bet on it with this lot!
Edit: Forgot to mention I sent the rep here a PM at the time and made sure he was online when I sent it.
He ignored it, so I popped onto the current thread he was on and replied to one of his posts to see if I could divert his attention to my PM (Once again while he was still online), he also ignored that and logged straight off and they still didn't have the decency to respond in any manner...which makes me ponder why they even have a presence here at all.