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Redbet Crap Support

Discussion in 'Online Casinos' started by Deeplay, Oct 29, 2016.

    Oct 29, 2016
  1. Deeplay

    Deeplay New World Order CAG mm1 webmeister

    Occupation:
    Works For Self
    Location:
    The biG Eu
    I rare complain about casinos as Im pretty choosy as to where I squander my money. But alas my experince at RedBet just now confirms why I wont deposit there again.

    Had a few emails through for a 100% Bonus. I hardly ever take a bonus but thought I would give this one a shot. Anyway made deposit added the code and no bonus credited.
    So went to live support and got a guy called Zach. Started to explain the issue then realised I had used the wrong code and should have used the one from the email I got today.

    Told him this , and to be honest Im not really phased if they would not credit it, as it was my fault. But after writing my sentances the only reply i got was

    ""Hmmm ok"

    I waited
    and waited
    and waited some more. After 15 minutes of silence I asked if any one was there ?

    No reply

    Waited until around 20 minutes had passed sent one last message as a last attempt to get some attention.
    Nothing - seems like CS had gone to sleep.

    Truly crap! I dont care about the bonus, I do care about customer support. I would hate to think if it had been a serious problem I was facing how it would have gone.

    Sorry redbet I know I dont deposit often at your site but wont be depositing again after this.

    CS in my book is a front line service that should be on the ball 24/7 - especially today where it truly is a players market.

    Rant over ....


    And its back to videoslots where the cs are always on the ball :)
     
  2. Oct 29, 2016
  3. goatwack

    goatwack enthused hangman CAG

    Occupation:
    Turns Tricks
    Location:
    Londonia
    Hmm? What......something about Betred?

    ZZZZZzzzzzzzzzzzz :eek:;)
     
  4. Oct 29, 2016
  5. lockinlove

    lockinlove Staring into the sun PABaccred

    Occupation:
    I work :D
    Location:
    Canada
    Thats pretty rude. Id be pissed if I was spoken to like that.
     
  6. Oct 29, 2016
  7. goatwack

    goatwack enthused hangman CAG

    Occupation:
    Turns Tricks
    Location:
    Londonia
    Zachariah is getting sacked in the morning :cool:

    By far the the most ignorant CS example I've seen. I know they deal with several queries at the same time but to put someone on hold for that long with that attitude needs a dressing down.

    Definitely not befitting of a top casino :mad:
     
  8. Oct 29, 2016
  9. Deeplay

    Deeplay New World Order CAG mm1 webmeister

    Occupation:
    Works For Self
    Location:
    The biG Eu
    Yup good people it was cronic. Im over it now though and managed to loose £35 quid a videoslots :cool:

    I dont wanna get anyone fired - but feel I have a right to rant when support SUCKS!

    Time to look through the accred list again to see where next to play ;):D:eek:
     
  10. Oct 29, 2016
  11. philderby1

    philderby1 Senior Member

    Occupation:
    factory worker
    Location:
    derby
    The service at videoslots is the very best in the business ive ever come across. They also stand out for me because they processed two withdrawals on Christmas day last year in minutes!
     
  12. Oct 29, 2016
  13. Deeplay

    Deeplay New World Order CAG mm1 webmeister

    Occupation:
    Works For Self
    Location:
    The biG Eu
    Yep VS are the best on all counts. I also had a withdraw last xmas day on the night and on New years day both processed within minutes. Now thats the way to run a casino backed up with really good support. The latter which in my experience yesterday very lacking at redbet!
     
  14. Oct 29, 2016
  15. SlotGrinder

    SlotGrinder Senior Member

    Occupation:
    Poker Player
    Location:
    England
    I doubt he meant to leave you hanging there . It was prob a problem like their CS servers had gone down or something . Or somehow your chat got inadvertently blocked/closed
    "Hmmm ok" sounds like he is thinking about how to try and sort out the problem
     
  16. Oct 29, 2016
  17. Deeplay

    Deeplay New World Order CAG mm1 webmeister

    Occupation:
    Works For Self
    Location:
    The biG Eu
    Thinking for 20 or more minutes ? no thanks.

    and it would not have taken a second to tell me he was working on it. The chat was working fine no problems my end ...
    if the server had stalled so would the chat software. Not a good enough excuse. And no follow up email either which should have been standard if the chat
    there end had crashed. And they had read my messages i had sent. Matters not I vote with my wallet :)
     
  18. Oct 29, 2016
  19. petro

    petro Dormant account, per user request PABnoaccred2 PABaccred

    Occupation:
    N/A
    Location:
    Narnia
    If my memory serves Redbet always ask for my details to answer basic questions.

    For instance: I would ask for a link to the bonus T&C.
    Their response: Name, & DOB.

    I would then ask them why do they need those details and they would go silent.
    My guess: as soon as you connect to chat they know who you are by IP tracking.

    I have dealt with a lot worse CS before though.

    EDIT sorry: I'm thinking of Red Flush. All these 'red' casinos are confusing.
     
  20. Oct 29, 2016
  21. colinsunderland

    colinsunderland Experienced Member MM webmeister

    Occupation:
    affiliate
    Location:
    uk
    Coral live chat is by the far the worst I have every used, and consistently so.

    The lie, they leave you waiting 20-30 mins before come back to you, tell you they know better than you as they work in support (that was in response to me saying You must register/login in order to see the link. was not an email address) and don't have a clue what they are doing with anything you ask them.
     
  22. Oct 30, 2016
  23. hedgehok

    hedgehok Senior Member mm3

    Occupation:
    self-employed
    Location:
    Germany
    You should have pressed him instantly after his silly first reply. Don't let him off the hook until you have a satisfactory answer. Don't wait to get treated well - demand it!
     

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