Red Rabbit Casino. Withdraw not completed.

Fetthalt

On a Break
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Location
Stockholm
Hi,
my withdraw, GPB 1850, April 14, was not completed by red rabbit. Anyone have any tip on how to proceed?
I cant reach Jay, Mark P or the support.

The last thing I heard from red rabbit was:
May 9 "Kindly note that we got all your banking details and your withdrawal will be processed on Tuesday May 14th 2013 to your bank account.
Please allow up to 5 business days for the money to reach your account."
 

dunover

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Hi,
my withdraw, GPB 1850, April 14, was not completed by red rabbit. Anyone have any tip on how to proceed?
I cant reach Jay, Mark P or the support.

The last thing I heard from red rabbit was:
May 9 "Kindly note that we got all your banking details and your withdrawal will be processed on Tuesday May 14th 2013 to your bank account.
Please allow up to 5 business days for the money to reach your account."

Oh dear! Sorry my friend but you'd better read this thread:



https://www.casinomeister.com/forum...ding-to-player-issues-staff-seems-awol.57059/


Doesn't look good I'm afraid, seems your cash has gone. In this instance, did you make your DEPOSITS by a debit or credit card?

I hope so.:mad:
 

aodat2

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This is what I got for Red Rabbit's page.

More interesting than ever! I guess it's the best page anyone could find. LOL.

Seems that their license has also been suspended.
You do not have permission to view link Log in or register now.
 

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chuchu59

gambling addict
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What a shame. There was a time when you could trust MG casinos 100%. Even when casinos faced financial hardship MG would step in. Not any more though ever since Tusk.
 

MisterBJ

Account suspended until further notice - please co
Joined
Feb 13, 2013
Location
Atlanta
What a shame. There was a time when you could trust MG casinos 100%. Even when casinos faced financial hardship MG would step in. Not any more though ever since Tusk.

WOW, Online Casinos are really getting hit hard.
 

Fetthalt

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dunover

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I made my deposit (GBP 300, I think it was) with a debit card (the money was taken from my bank account with my Visa card).

OK, then you should go to your bank and ask for a refund of purchase, as the vendor isn't trading and hasn't fulfilled their side of the contract. You pay to play with REAL credits not play credits, which is what you have effectively been sold. Yes, I know on here people are reluctant to do reversals, but I'm sorry, in cases like this there is no way a dishonest/bankrupt vendor should be able to retain monies from unfulfilled contracts. If only more had done this to PL. In future, you can refer back to this thread if the reversal was done in isolation. You won't get your winnings, but you can easily get your deposits back.
 

vinylweatherman

You type well loads
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Location
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So, lessons were NOT learned from the Purple Lounge incident, and yet another Microgaming casino has been allowed to simply vanish without offering any kind of explanation. We are left guessing that they have gone bust because they have no staff on duty, no website, no working server, and have lost their license.

It also seems that shortly before they vanished, players inquiring about their withdrawals were being fed bullshit, and this meant that players continued to deposit. Surely this is a criminal deception, so called "trading whilst (knowingly) insolvent", which can lead to directors doing jail time here in the UK.

If no lessons are being learned, then ALL casinos present a risk to players if they go bust. The main lesson that should have been learned from the PL fiasco is that players' funds should be separated from operating funds, and ringfenced so that players' money was safe even if the operator went bust.

The TUSK incident was an earlier opportunity to learn the same lesson, yet it was ignored back then, and then happened TWICE more to players of Microgaming casinos.

Should we assume that there is no intention on the part of regulators to address this issue and ensure that players' funds are always shielded from operator failure.

Whilst the industry hates chargebacks, they are taking advantage of the reluctance of honest players to pursue this redress by failing to properly protect players' balances. Perhaps a harder line taken by players over this will force the banks (who are ultimately going to foot the bill for refunding purchases from bust companies) to take a harder line when it comes to allowing online casino companies to accept deposits from methods that create this legal joint liability of both bank and merchant.
In turn, this should put pressure on currently solvent operators to themselves put pressure on the relevant regulators to ensure that when any operator goes bust it cannot take players' funds with them. This pressure would take the form of finding card issuing banks less willing to allow gambling transactions, and this will reduce the ability of players to spend and lose money, something that some anti-gambling groups would see as positive progress.

One thing players can do is NEVER leave their money in the casino, but to always cash out at the end of a session, even though this means redepositing only a day or two later. It will cost the operators more, but will lessen the risk to players' funds as they won't be sat there overnight, which seems to be the most common time for a struggling operator to be switched off. Long pending periods also place customers' funds at risk. The shorter the pending period, the quicker the withdrawal gets to a safe haven between operator and customers' bank where it will be safe even if the operator goes under that night.
 

Fetthalt

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OK, then you should go to your bank and ask for a refund of purchase, as the vendor isn't trading and hasn't fulfilled their side of the contract. You pay to play with REAL credits not play credits, which is what you have effectively been sold. Yes, I know on here people are reluctant to do reversals, but I'm sorry, in cases like this there is no way a dishonest/bankrupt vendor should be able to retain monies from unfulfilled contracts. If only more had done this to PL. In future, you can refer back to this thread if the reversal was done in isolation. You won't get your winnings, but you can easily get your deposits back.

Thanks! I'll contact my bank and try to get my deposit (GBP300) back.
To start with...
 

vinylweatherman

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Thanks! I'll contact my bank and try to get my deposit (GBP300) back.
To start with...

There might be a delay as the bank checks to see whether the merchant has actually gone bust. Often, one might have to wait for an official winding up order, or even the appointment of a liquidator. Where a company simply vanishes without trace one day, there is the alternative possibility that the whole thing was a scam, and this would be a different type of dispute, albeit with similar levels of protection for card users.

What may happen is that the money might be returned pending an investigation (or in the case of a credit card the transaction suspended and not billed to the customer), however this does not necessarily mean it is the end of the matter. If it turns out the merchant can convince the bank it has done nothing wrong in terms of law or the VISA merchant agreement, the bank will reinstate the transaction in favour of the merchant.

If we get an official announcement that this casino has indeed gone bust, then you no longer have to worry about having the money rebilled as a bust company cannot fulfil the contract.

Unfortunately, none of this gets back any winnings. For this, only the liquidator can help, or in the event of a scam, the police (satisfaction may be seeing someone jailed, rather than getting the money).
 

dunover

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Very true. The heavyweights on here need to stick their necks out when it comes to reversals/chargebacks. I know they are deeply controversial, but when push comes to shove they are a last resort, because the player has been so badly let down he has to attempt resolution via his lawful protection afforded by banking laws and regulations which fall outside any gaming authorities.
This fact alone is a damning indictment on the whole rotten system we have now. Toothless, unknowledgeable Regulatory Authorities and a fundamental lack of player recourse. Some casinos use separate accounts for deposits, which is fine as long as they can cover outstanding withdrawals at the point of insolvency, which I doubt in most cases. Short of an EU-wide law forcing casinos to set up some kind of Escrow system, we rely as I have said previously, solely on the integrity of operators. And as we have seen now in 3 instances, this is sorely lacking.

We have seen the casinos cautious about chargebacks from fraudulent players, and if people on here endorse that then they must also endorse the right of players to chargeback fraudulent or non-paying casinos; the casinos cannot have their bread buttered both sides.

I reiterate - the whole mess is rooted in almost total lack of real practical protection for the player, leaving the player to resort to measures afforded him by REAL consumer protection legislation regarding financial services, but not online gaming.
 

vinylweatherman

You type well loads
Joined
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Location
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Very true. The heavyweights on here need to stick their necks out when it comes to reversals/chargebacks. I know they are deeply controversial, but when push comes to shove they are a last resort, because the player has been so badly let down he has to attempt resolution via his lawful protection afforded by banking laws and regulations which fall outside any gaming authorities.
This fact alone is a damning indictment on the whole rotten system we have now. Toothless, unknowledgeable Regulatory Authorities and a fundamental lack of player recourse. Some casinos use separate accounts for deposits, which is fine as long as they can cover outstanding withdrawals at the point of insolvency, which I doubt in most cases. Short of an EU-wide law forcing casinos to set up some kind of Escrow system, we rely as I have said previously, solely on the integrity of operators. And as we have seen now in 3 instances, this is sorely lacking.

We have seen the casinos cautious about chargebacks from fraudulent players, and if people on here endorse that then they must also endorse the right of players to chargeback fraudulent or non-paying casinos; the casinos cannot have their bread buttered both sides.

I reiterate - the whole mess is rooted in almost total lack of real practical protection for the player, leaving the player to resort to measures afforded him by REAL consumer protection legislation regarding financial services, but not online gaming.



If the regulators simply enforced their own laws, all DEPOSITS would be protected in any case. The rights enjoyed by cardholders only extends to the money paid out, not to any winnings or other payment that might result from it. Simply ringfencing deposits, and then returning them to players when an operation goes under, would be sufficient to prevent customers taking the matter to their banks, as when investigated, it would be seen that the errant merchant had refunded the "purchase", and so the bank would no longer get involved. Any winnings would be a matter for the liquidators, and would most likely not be paid in full.

What makes the cases worse is that the operators involved didn't act honestly and own up to being insolvent, they bullshitted for as long as possible so that fresh deposits could keep flowing in despite the fact the operator didn't even have the funds to cover existing player balances. This is not only immoral, it is ILLEGAL in many countries to trade in this deceptive manner. Worse still in this case is that after the bullshitting, the whole operation has simply vanished into thin air, along with the money, no apology, no statement about what the situation is, and all contact routes have been closed down. The suspension of the license was only discovered by checking, there was no official announcement that this had happened, or when. It leaves the possibility that the casino was both soliciting and accepting deposits AFTER their license had been suspended, effectively operating illegally.

If there is nothing to hide, how come it isn't possible to find out WHEN the license was suspended, and WHY?
 

kavaman

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Unfortunately i am also being owed 5600€ by them. Played 1 and half month ago. Sux bigtime ;( I tried to get them to pay before this maintenance bs, and at times it looked good, they told me that they will wire me the funds a week before the maintenance. Then they just stopped responding to emails.
 

vinylweatherman

You type well loads
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Location
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Unfortunately i am also being owed 5600€ by them. Played 1 and half month ago. Sux bigtime ;( I tried to get them to pay before this maintenance bs, and at times it looked good, they told me that they will wire me the funds a week before the maintenance. Then they just stopped responding to emails.

So, this is evidence that for one week at least, they KNEW they were insolvent, yet during this week, they must still have been accepting deposits, thus "trading whilst insolvent". The owners probably know they are in big trouble, hence it is a case of "Run rabbit, run"

 
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dunover

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Unfortunately i am also being owed 5600€ by them. Played 1 and half month ago. Sux bigtime ;( I tried to get them to pay before this maintenance bs, and at times it looked good, they told me that they will wire me the funds a week before the maintenance. Then they just stopped responding to emails.

Basically this is an orchestrated fraud, in the guise of 'insolvency'.

Just shows the classic pattern of confidence trickery - trust, trust and trust until the time of the big sting.:mad:
 

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