Your Input Please Red Queen casino closing

[Casinomeister]

I don't think any company would put itself through the rigors of the BBF if they knew that they were going tits up in the immediate future. I think it was a surprise for the staff at Red Queen as it was for us. And if I knew that they were closing, I would have never bothered with the work it takes to get them up and running here.

And just to add, this has not happened too often, if ever, so it's a bit puzzling why this would throw doubts about our vetting process into anyone's mind. Just a reminder, Casinomeister is the only site that lets the members have their say on which casino is listed in the Accredited Section and which has a process that is pretty transparent.

 

[ChrisReid_RQC]

I am just coming in here backing up casinomeister and the BBF process.

Red Queen Casino had been around for the past 4 years we opened in July 2014, So had a long track record in the industry before this process. The ultimate owners of Red Queen Casino also own a very successful company in the casino industry which has been active since the early 2000’s.

We had been in discussions with Casinomeister to go through the BBF since LAC in February this year. We were going to wait till we had more and better game providers the likes of microgaming netent etc. on the site in order to provide an all round superior product while we were going through the BBF process. However at Amsterdam this year LadyJelana and I decided to just proceed with the selection of SGdigital content that we had access to, believing that our excellent customer services and promotions will easily make up for the difference for the shortfall in our content.

Red Queen Casino also got accredited by Ask Gamblers and held the Pogg deposit guarantee (which wasn’t at all easy to obtain). And if you check casino forums around the web there isn’t too much in terms of complaints against the site and we did have some customers who were very positive about us and the way that we ran our site.

The feedback on the Baptism By fire was mostly positive hence we got approved. Being on the receiving end I was checking making sure that every customer coming from Casinomeister was getting the best service dealing with most of you personally and checking the forum twice a day to make sure any feedback was given the swiftest response. Which is a testament to the BFF process compared all other sites that I have dealt with.

Also during the shutdown we have been as fair and quickly responsive as we can and trying not to leave any sour taste in any player or affiliate relationship that we hold.

This is just a case of very unfortunate timing that this has occurred at the time that it did.

 

[merlinslair]

Could this coming sady for this casino how they thought running a online casino on a UK 9 to 5 attitude and no weekend support and think this would be a good thing is beyond me one issue I had it took over 2 days and on the third after 9am
Oviousl never sis there homework first on customers needs and wants

 

[chellelyon20]

I am just coming in here backing up casinomeister and the BBF process.

Red Queen Casino had been around for the past 4 years we opened in July 2014, So had a long track record in the industry before this process. The ultimate owners of Red Queen Casino also own a very successful company in the casino industry which has been active since the early 2000’s.

We had been in discussions with Casinomeister to go through the BBF since LAC in February this year. We were going to wait till we had more and better game providers the likes of microgaming netent etc. on the site in order to provide an all round superior product while we were going through the BBF process. However at Amsterdam this year LadyJelana and I decided to just proceed with the selection of SGdigital content that we had access to, believing that our excellent customer services and promotions will easily make up for the difference for the shortfall in our content.

Red Queen Casino also got accredited by Ask Gamblers and held the Pogg deposit guarantee (which wasn’t at all easy to obtain). And if you check casino forums around the web there isn’t too much in terms of complaints against the site and we did have some customers who were very positive about us and the way that we ran our site.

The feedback on the Baptism By fire was mostly positive hence we got approved. Being on the receiving end I was checking making sure that every customer coming from Casinomeister was getting the best service dealing with most of you personally and checking the forum twice a day to make sure any feedback was given the swiftest response. Which is a testament to the BFF process compared all other sites that I have dealt with.

Also during the shutdown we have been as fair and quickly responsive as we can and trying not to leave any sour taste in any player or affiliate relationship that we hold.

This is just a case of very unfortunate timing that this has occurred at the time that it did.

Hi, I would appreciate a reply if possible. I won £3089 ish in Late october and verified my account. I requested the withdrawal in 2 payments. You paid the £89 but the £3000 has been pending for well over 6 weeks now. Ive tried emailing and ringing but there is no response to either. Are you still making payments or do I have to chase my payment via the UK regulator? Thanks

 

[dunover]

Hi, I would appreciate a reply if possible. I won £3089 ish in Late october and verified my account. I requested the withdrawal in 2 payments. You paid the £89 but the £3000 has been pending for well over 6 weeks now. Ive tried emailing and ringing but there is no response to either. Are you still making payments or do I have to chase my payment via the UK regulator? Thanks

If you click on ChrisReid (the Red Queen rep) on the post 2 posts above this, you will be able to send him a PM. He will do his best to help you.
Try resolving things personably instead of jumping straight in with mention of the regulator. Or are you saying a PM has been ignored? These aren't the sort of guys who'd rip anybody off.

 

[chellelyon20]

If you click on ChrisReid (the Red Queen rep) on the post 2 posts above this, you will be able to send him a PM. He will do his best to help you.
Try resolving things personably instead of jumping straight in with mention of the regulator. Or are you saying a PM has been ignored? These aren't the sort of guys who'd rip anybody off.

Ill try that but also wanted to make others aware or see if anyone had had anything similar if possible. As i said its been 6 weeks with no reply to emails or phone calls and im getting a little desperate... Sorry

 

[dunover]

Ill try that but also wanted to make others aware or see if anyone had had anything similar if possible. As i said its been 6 weeks with no reply to emails or phone calls and im getting a little desperate... Sorry

Yes, given that it's been wound down then perhaps that's not surprising, but nevertheless worrying if you have 3k. See if he can help you.

Edit - I think he may be away until 18th. Dec. Please bear that in mind.

 

[merlinslair]

I need to add to the comment by Chris from red Queen on his statement of
(Excellent customer service)
This may be the case WHEN your customer service department is ACTUALLY open
As my own experience and some other come 5pm on a Friday night your screwed if you have an issue as you will be waiting until 9am monday morning to get an form of help
This goes for any day after 5pm your customer service department works on a pristoric time plan which is just silly as worldwide players don't all go sleep at 5pm this rally put me.off so that's why I gave up to me and many customer service should be your main priority keeping the punter happy
Yours games where fine you had a growing collection but get your support structure sorted

 

[chellelyon20]

As expected no response from Red Queen via here, Email or telephone. Does anyone have any idea where would be the best place to go next?

Thanks

Michelle

 

[ChrisReid_RQC]

Hi Everyone

Just to make it clear I no longer work for Red Queen Casino, and I have since started a new role since the close down of the site. However I still have access to most things will do my best to help with any outstanding issues with any spare time available that I have. The phone lines have been switched off however voice messages can be left and I do check the support@redqueencasino.com emails sporadically.

@chellelyon20

Sorry yesterday was my first day back since being off for an extended period If you could send me an email to chris@redqueencasino.com which is the best email to catch me on with your username and account information I can investigate your query for you.

cheers

Chris

 

[chellelyon20]

Hi Everyone

Just to make it clear I no longer work for Red Queen Casino, and I have since started a new role since the close down of the site. However I still have access to most things will do my best to help with any outstanding issues with any spare time available that I have. The phone lines have been switched off however voice messages can be left and I do check the support@redqueencasino.com emails sporadically.

@chellelyon20

Sorry yesterday was my first day back since being off for an extended period If you could send me an email to chris@redqueencasino.com which is the best email to catch me on with your username and account information I can investigate your query for you.

cheers

Chris

Thanks for replying chris. I have emailed you last week so hopefully you can pick it up in the new year and advise my best course of action.

 

[chellelyon20]

Credit to Chris who not only replied to my email but arranged payment which I received this week. There are still some good people in this world. Thanks Chris!