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red flush locked account

Discussion in 'Casino Complaints - Bonus Issues' started by jaylaw74, Oct 7, 2009.

    Oct 7, 2009
  1. jaylaw74

    jaylaw74 Dormant account

    Occupation:
    hairdresser
    Location:
    wigan
    I have an account with red flush and got the 100% match bonus. whilst playing i was told that my account had been locked because i had another account registered with them. I was told i could carry on playing but just dont open any more accounts with them . I told them that they could take back the bonus as i was winning anyway. but was told i would be able to leave it. about an hour later I was locked out of the account again only to be told that the bonus had been taken off me plus any winnings that i had recieved using the 100% match bonus as these had now been forfieted as a result in opening another account. This left me with no account and a 0 balance. they have now reopened my account but i have lost all the money ..... can they do this.
     
  2. Oct 7, 2009
  3. anniemac

    anniemac Ueber Meister MM PABnoaccred

    Occupation:
    retired
    Location:
    Texas, USA
    First question, and most important, do you have multiple accounts there? If so, then they can probably do whatever they want as it is clearly stated in T&C's about one account per household, computer etc. If you don't have multiple accounts, then I would give the rep here, Louise, a heads up first and let her check it out. If that doesn't help, PAB. If you think you will PAB, don't post anymore here. But check with rep first.
     
    1 person likes this.

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