Red Flush Casino

[martynbeacon]

BrYan

It isn't Martin, is it?

lol, SORRY BOSS!

I am pretty sure thats the first time I made that mistake though so you can let me off with only 50 lashes?

 

[jas2587]

I played there last night an I personally didnt like the site
well let me rephrase that the customer support on live chat
they tell ya different things

1st chat with Simon:
Simon: Welcome to Red Flush Casino. How may I assist you?
Cindy Spears: Hiya Simon I ust opened a new account bout 20 to 25 minutes ago an I do not want the sign up bonus
Simon: Hi Cindy, the 100% match bonus is automatically allocated upon your initial purchase...
Simon: Is that what you don't want?
Cindy Spears: but it hasnt been added an you can stop it from being added all Micro's can
Cindy Spears: yes I dont want the $50 match
Simon: Hi Cindy, the only way we can ensure that this match bonus isn't allocated to you account is if you let us know once you've made a deposit and we'll remove it from your account.
Cindy Spears: it has not been added to my account
Simon: The bonus that is
Simon: no it hasn't, not yet.
Cindy Spears: an I am saying I dont want it
Simon: regardless of whether you want it or not the system will automatically credit the bonus and we cannot stop that from happening, however we can reverse it once it has been allocated which wont affect your playthrough.
Cindy Spears: ok so when I see it added then I ask you to remove it
Simon: The trick is to let us know upon making a deposit, because this is what'll trigger the bonus.
Simon: yes you do.
Cindy Spears: ahh c im new at this
Simon: not to worry, you're in good hands.
Cindy Spears: Thanks Simon
Simon: You'll be a PRO in no time
Simon: Pleasure Cindy..
Cindy Spears: lol I dunno bout that
Cindy Spears: take care
Simon: It was a pleasure to assist you. I wish you an enjoyable gaming experience at Red Flush. Goodbye!
info: Your chat transcript will be sent to jas258@ at the end of your chat.
Cindy Spears: bye

2nd chat with Joshua:

Cindy Spears: hi
Joshua: Hi cindy
Cindy Spears: sru i kicked myself out lol
Cindy Spears: yes the 100%
Joshua: its o.k
Joshua: certainly, one moment please while I check
Cindy Spears: 320 View Transaction 7/25/2008 4:43:10 AM Quaranteen 1st Purchase Bonus 50.00 496.95
Cindy Spears: ok
Joshua: thank you
Cindy Spears: yw
Joshua: HI cindy, thank you for your patience, yes indeed there was a $50 bonus added to your account
Joshua: is that the one you want removed?
Cindy Spears: yes plez
Joshua: certainly
Cindy Spears: I dont like bonus nor wagering req I thought I would have to opt in for the bonus
Joshua: certainly,one moment please while I process your request
Cindy Spears: Thanks
Joshua: Hi cindy, thank you very much for your patience, your request was successfully proccessed
Cindy Spears: Thanks a bunch
Joshua: the $50 1st quarantine bonus was removed
Joshua: Is there anything further that I can assist you with?
Cindy Spears: no ty that will be all now I dont have any wagering req right?
Joshua: Thank you for contacting Red Flush. It was a pleasure to have assisted you. Please feel free to contact us should you require any further assistance.
Cindy Spears: ok Thanks
info: Your chat transcript will be sent to jas258 at the end of your chat.
Cindy Spears: bye Joshua

the 3rd chat with Jason was never sent to me found that quite odd

they didnt remove the bonus
said it was a error
didnt say what the error was but they couldn't
remove it
I never ever take a bonus unless its like a GG 1 that I have won


an Micro has changed it to where you cannot hover over your balance an see
if there is a bonus or where you stand on wagering req.

this casino has games from the FL Group, Bella Vegas Group

back to topic when I was talking to Simon the 1st CS person
that is when they slipped the Bonus in an as you can see he says it hasnt been credited yet as did Joshua an I had to point out to them when an where
thru play history

so I will be uninstalling what could have been a nice casino if they hadnt LIED to me

Good Luck All

Cindy

ps. an where is the 3rd chat conversation where he says it was a error
I get punished for a error on their part
ok

 

[funky_seagull]

I joined them yesterday, the casino is a good one I think, and all the games played alright for me...

I got the bonus, didn't really want it; didn't realize it had been added, and when I did realize it was too late as I had already started playing with it, so am stuck with wagering requirements which will probably take me until christmas to fulfill. And if I don't play in the appropriate spirit for the purposes of meeting wagering requirements I won't win anything...

Perhaps the best thing for Red Flush to do in this case is, not set the bonus up automatically, and get people who want the bonus to email support for it? A lot of other casinos do this, and I like that system best, as I don't like bonuses, the wagering requirements nowadays tend to be impossible to meet... bonuses nowadays just seem to be a way to make you lose...

And the wagering requirements for the red flush bonus suck... these terms seem to be cropping up everywhere on lots of other casinos:

If the casino deems that the autoplay feature has been used for the purpose of meeting bonus account wagering requirements, Red Flush reserves the right to void winnings. (which means I will get a sore wrist and thumb from continually clicking the mouse button or space bar to spin...)

Observations of playing patterns such as the playing for deliberate minimum risk, equal, zero margin or hedge betting may not be considered as playing in the appropriate spirit for the purposes of meeting bonus wagering requirements. (what is the appropriate spirit? Nobody really has much hope of winning without a strategy, unless they have a lucky fluke... but even then, the fluke will soon die and be long gone before the wagering requirements are met...)

Should the Casino deem that these practices have been utilized for the specific purpose of meeting wagering requirements, the casino reserves the right to withhold any cashins and/or confiscate all winnings. (what else am I likely to be betting for? I am unable to cashout anything until I have met the wagering requirements?)

Other practices of playing behaviour which may lead to the casino withholding cashins and/or confiscating all winnings include, but are not limited to, placing single bets whereby the wager consists of the majority of the total available balance and the bonus balance contributing to a significant portion of that balance. Should the casino deem that practices such as this have been utilized, the casino reserves the right to withhold any cashins and/or confiscate all winnings.

Doubling up on any game at the casino will not count towards your wagering requirements.

Bonus amounts credited to a Player's bonus account are subject to 30 times play through before they may be cashed in.
Different games played may contribute a different percentage of the play through - up to 100%, towards the required play-through.
The contributing percentages are as follows:
Slots and Parlor Games count 100% towards wagering requirements
Table Poker, Casino War and Sic Bo count 50% towards wagering requirements
Video Poker, all Blackjacks except Classic Blackjack, Craps and Baccarat count 10% towards wagering requirements
Classic Blackjack and all Roulettes count 2% towards wagering requirements

For example, if a player receives a $/CAD//€100 bonus, they will have to wager approximately $/CAD//€3,000 based on a game with 100% wagering contribution (e.g. Slots and Parlor Games) before attempting a withdrawal. Similarly, they will have to wager $/CAD//€6,000 based on a game with a 50% wagering contribution (e.g. Table Poker, Casino War, Sic Bo) and so on.

Please note that there is a minimum withdrawal/cashin amount of $/CAD//€100. (This is a high minimum amount for a withdrawal. Means if you have anything less than $100 you can't cash out, so if you have a losing streak and would like to withdraw your final $50, you can't and are forced to keep on playing and probably lose...)

However all this frustration aside - I do like this casino, and would recommend it, as I have enjoyed playing there - but don't unless you're someone who can afford to meet the minimum withdrawal requirements of $100, and avoid the bonus, as the wagering requirements like pretty much every casino online are a bit of a con and over the top and just a way to make players lose... and remember if you do have a bonus you can't cash anything out, not even your deposit, as it won't let you withdraw anything until you have met the wagering requirements, which is crap...

Unless you have E.S.P or have a lucky charm that works - there isn't anyway you can win on your first deposit if you accept the bonus...

 

[funky_seagull]

Have just finished another session at red flush and am doing really well.

Is just as good as other microgaming sites I have played on. Feel a bit bad about my previous post...

I still think bonuses are not a good idea. But the wagering requirements are pretty much the same as other microgaming sites and it was my fault for not paying attention whilst I was playing, forgetting about the bonus and not realizing it had been applied. I should have contacted support to get it removed, although I hope they would be a bit better than they were with jas2857.

I don't like it that you can't withdraw anything till you've met the wagering requirements. I like the other system better which lets you cash out anytime you like at the cost of just forfeiting your bonus.

I guess if you don't like the bonus terms, you shouldn't take the bonus. But if it is automatically applied and customer support has difficulties removing it, that needs to be improved.

I think a system whereby you email support or contact them via live chat after you have deposited, and request the bonus that way is much better. However it does mean you can't play right away as you have to wait for the bonus to be applied. But it is less hassle for those of us who don't like bonuses.

I haven't played on any slots so can't comment on these. Have just been flat betting on blackjack, and playing 3 card poker and the streak is going my way for a change... so is hard to stop when things are going like that

I hope if I meet the wagering requirements, I aren't in any breach of terms though... not sure if flat betting is allowed?

I'd better stop now and go to bed, the message in the top right hand corner of the forum is asking me if I'm having trouble sleeping?

 

[lancia]

I registered at this casino and used the sign-up bonus, playing relatively low-variance games as Wheel of Wealth Special Edition and Cabin Fever at $1.00 per spin and Carnaval at the minimum amount for all 9 lines, $2.25 per spin. It was actually fun trying to meet wagering requirements as I reached a high of over $500. Upon completing wagering requirements, I went away with $260 for a deposit of $100. The money was in my Quicktender account a few days later.

 

[grrrrusa]

Not sure what is going on with this casino, But I made a withdrawal on July 20th by courier mail and as of today I still have not received my money...
Supposedly it was processed and mailed out on the 29th...They told me it takes 4 to 5 days so It should be here tomorrow....We will see...

Thought i liked this casino but I am really having second thoughts now...

 

[andyhinckley]

thinking of giving red flush a trial

and Jas2587 you said that you dont want play with bonuses or wager throughs?

If a Player makes a withdrawal, their bonus account is reset to zero. This means that if a Player chooses to take back the money they deposited, they will lose any bonus money they may still have remaining in their Bonus Account.

from there T&Cs it seems that if you want you can withdraw at any time but forfeit the bonus

but then they say this?

For players who receive a first deposit or sign up bonus, a minimum of 30 times the bonus balance must be wagered prior to making a withdrawal from their Cash account. Please note, as a player's bonus balance clears from their bonus account to their cash account the wagering required to withdraw from the cash account will also decrease.

but also i am not keen on this one

If the casino deems that the autoplay feature has been used for the purpose of meeting bonus account wagering requirements, Red Flush reserves the right to void winnings.

some times i will stick it on autoplay whilst put coffee on (or get more wine mmm)

 

[pevangel]

what is the autoplay there for if we can not use it?? that, i just do not understand.

pevangel

 

[Rusty]

I would like to see them apply that condition (Autoplay) to deny a withdrawal.

Every genuine slots player uses autoplay at some point or must we press the mouse button Ten Thousand times for fear of being called bonus abusers.

Casino T&C's get dumber by the Day.

 

[funky_seagull]

Well I made it, cashed out last night, money was in my neteller account this morning. No problems whatsoever... I actually forgot at one point about the not using autoplay feature rule and used it a bit on thunderstruck; but I didn't get any hassle when I made withdrawal...

would recommend them..

 

[pevangel]

thats awesome im so glad for you congrats funky_seagull.

pevangel

 

[fortunelounge]

Red Flush Host

Hi Cindy,

I am a support desk agent at Red Flush, let me begin by explaining how our bonus system works. You make a deposit and the bonus is credited automatically 30 minutes after your deposit.

If you have been playing at Microgaming Casinos over the last 5 years, you would know that this system has dramatically improved. Previously, you would have to contact support and the bonus would be credited from between 3 to 6 hours later. This system did not work very well as 95% of players do want our bonuses and they would like the process to be automated. This not only ensures that there is a consistency in the process but it ensures that you don't have to wait very long before you can play with both your bonus and your deposit. I agree that the system is not friendly to those players that don't want the casinos bonuses.

My advice to players like yourself is that you always contact support before making your first deposit and find out about their bonus system, there is always a way to circumvent this.

Red Flush is constantly finding new ways to improve our systems, the best solution we have for now would be, once you make a deposit, don't begin playing let the bonus first be credited to your account, then contact support and have them remove the bonus. In this way you are not subject to any wagering requirements.

Phillip

P.S You can hover over your balance to determine the funds in your bonus account and cash account. If you are having a problem, please contact our supportOld / Expired Link

 

[suzecat]

Hi Cindy,

I am a support desk agent at Red Flush, let me begin by explaining how our bonus system works. You make a deposit and the bonus is credited automatically 30 minutes after your deposit.

If you have been playing at Microgaming Casinos over the last 5 years, you would know that this system has dramatically improved. Previously, you would have to contact support and the bonus would be credited from between 3 to 6 hours later. This system did not work very well as 95% of players do want our bonuses and they would like the process to be automated. This not only ensures that there is a consistency in the process but it ensures that you don't have to wait very long before you can play with both your bonus and your deposit. I agree that the system is not friendly to those players that don't want the casinos bonuses.

My advice to players like yourself is that you always contact support before making your first deposit and find out about their bonus system, there is always a way to circumvent this.

Red Flush is constantly finding new ways to improve our systems, the best solution we have for now would be, once you make a deposit, don't begin playing let the bonus first be credited to your account, then contact support and have them remove the bonus. In this way you are not subject to any wagering requirements.

Phillip

P.S You can hover over your balance to determine the funds in your bonus account and cash account. If you are having a problem, please contact our supportOld / Expired Link

Hello Phillip! Welcome! You are a very brave soul to enter the forum and make yourself available to us...............I like that and thank you for it! As far as bonuses go, I don't use them but respect those that do. I guess you can't win either way vis-a-vis making players happy with how bonuses are credited. Although good responsive support takes some of the sting away.

Again, welcome!

 

[silcnlayc]

Previously, you would have to contact support and the bonus would be credited

I think 3Dice has one of the better bonus systems in place. I just saw it last night. You deposit and you get taken to another window where it says, you have a match play bonus available, and you can accept it or reject it..

I think all casinos need to go this route...the setup looks so simple, but I know it isn't...and the idea of opting in or out right there on the next page of a deposit is one of the best features for a player there is..I am one of those players that choose no bonus every time if allowed...and only take one only if forced ...

PS Welcome to the forum!

 

[kauphy]

is red flush not in the same group as casino grand bay?

 

[Simmo!]

is red flush not in the same group as casino grand bay?

CGB is Grand Priv whilst Red Flush is independent as far as I know.

 

[jas2587]

Hi Cindy,

I am a support desk agent at Red Flush, let me begin by explaining how our bonus system works. You make a deposit and the bonus is credited automatically 30 minutes after your deposit.

If you have been playing at Microgaming Casinos over the last 5 years, you would know that this system has dramatically improved. Previously, you would have to contact support and the bonus would be credited from between 3 to 6 hours later. This system did not work very well as 95% of players do want our bonuses and they would like the process to be automated. This not only ensures that there is a consistency in the process but it ensures that you don't have to wait very long before you can play with both your bonus and your deposit. I agree that the system is not friendly to those players that don't want the casinos bonuses.

My advice to players like yourself is that you always contact support before making your first deposit and find out about their bonus system, there is always a way to circumvent this.

Red Flush is constantly finding new ways to improve our systems, the best solution we have for now would be, once you make a deposit, don't begin playing let the bonus first be credited to your account, then contact support and have them remove the bonus. In this way you are not subject to any wagering requirements.

Phillip

P.S You can hover over your balance to determine the funds in your bonus account and cash account. If you are having a problem, please contact our supportOld / Expired Link

Thanks Phillip for the post I lol am over it now at the time I wasnt
hence why they say never post when upset


altho when I hover over at any micro it used to say what was
left in your cash account an bonus it no longer does this you have to leave a game an go to the lobby

myself believing I might have reached a good slot machine I dont wanna leave it cause then my said luck will spiral down
am i making sense

But again Thanks for venturing into the land of Casinomeister

Cindy

 

[pevangel]

to see your bonus and cash amounts, it works when you hover over it in the lobby, not in the games, thats how it works for me.

pevangel