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red bet wont reopen my account

Discussion in 'Online Casinos' started by Gemma A, Aug 12, 2015.

    Aug 12, 2015
  1. Gemma A

    Gemma A Senior Member MM

    Occupation:
    health worker
    Location:
    Essex
    I asked about a few weeks ago for my account to be temp closed due to giving the casino a break due to my poor luck on there . I asked yesterday could I reopen it and told no as they said I wanted it permanently closed the account .Know red bet i wanted to closed the account for a short amount of time not close it altogether . So if there is a red bet rep out there could you answer my email on here please thanks

    Live chat is giving me all the wrong information on my account also . I registered with a email address and they are saying its the wrong on email for my account .Its the right one as I have emails from red bet in my email username sent to the red bet manger for this .
     
    1 person likes this.
  2. Aug 12, 2015
  3. Jono777

    Jono777 mmawardeeIV CAG mm4 mm1

    Occupation:
    Self- Employeed
    Location:
    Wolverhampton
    2 people like this.
  4. Aug 12, 2015
  5. spintee

    spintee Meister Member webby mm2

    Occupation:
    gambler :)
    Location:
    Northants
    More nightmare over this SE business, Its become beyond a joke now, Help need to fix up and this should be put to sleep, To many people are getting screwed, About time some one in the office at the regulator jumped in and start slashing out fines,
    Make sure all thats been deposited across sites which people have SE from b4 hand should receive all deposits back, This will sharpen up the draw for theses casinos that are letting people sign up and deposit,

    Sorry I no the last bit has nothing to do with red but all this SE and a break has got to be sorted,
     
    3 people like this.
  6. Aug 12, 2015
  7. dionysus

    dionysus can turn wine into water CAG MM

    Occupation:
    n/a
    Location:
    I'm a Canucklehead
    I kind of understand the casino's point of view, erring on the side of caution - after all, if there's no gambling issue present and you can actually exercise self-control, then why self-exclude to take a break- just don't play.
    Sure, there's a bit of muddled mess going on, but casinos can get screwed too allowing problem players to play.
     
    3 people like this.
  8. Aug 12, 2015
  9. Jono777

    Jono777 mmawardeeIV CAG mm4 mm1

    Occupation:
    Self- Employeed
    Location:
    Wolverhampton
    I can't remember which casino it was as I play a good few different ones.

    However I was having a nosey around the particular site about this self exclusion policies etc (not to S/E myself but to build up knowledge)
    I noticed a 'drop down' menu offering several choices of SE, Week, Fortnight, Month, 3 months, forever etc, and players could chose their preferred option.

    Although it should be the casinos that sort this 'chaotic mess' (no other description plain 'n' simple :p) if this drop down menu system was incorporated into all casinos, players could take a degree of the responsibility by making their SE 'selection' and then taking a screenshot as self assurance and evidence if needed!
     
    3 people like this.
  10. Aug 12, 2015
  11. gagamel

    gagamel Professional smurf hunter MM

    Occupation:
    Care Manager
    Location:
    Switzerland
    Asked CS some minutes ago and they said that you have to tell them for how long you want to close the account. After that time the the account will be automatically open.

    Maybe you made a mistake by manually closing. But I^m sure the rep can help you:)
     
  12. Aug 12, 2015
  13. Matti

    Matti Senior Member MM

    Occupation:
    Business Development Tech
    Location:
    Sweden
    Come on Spintee, you got to be kidding :D Do you think casinos does this on purpose? Making it harder for customers to remain clients?

    I don't know where it went wrong in this case but; Thank you Redbet for really following your Resposible Gaming policy :thumbsup:
     
  14. Aug 12, 2015
  15. spintee

    spintee Meister Member webby mm2

    Occupation:
    gambler :)
    Location:
    Northants
    This was not a punt a red bet but in general, & do I think casino are doing this on purpose? Not in this case but with the Everymatrix situation than I am open to debate,
     
  16. Aug 12, 2015
  17. Matti

    Matti Senior Member MM

    Occupation:
    Business Development Tech
    Location:
    Sweden
    I agree that Everymatrix is really bad in how they handle the labels that run under their licenses. That they haven't been able to fix this yet is a shame. I don't however think that the operators that uses Everymatrix are doing this on purpose and that they are happy with this situation. I don't think that it is something they do to trick their clients.

    My belief is that it is a tricky issue technologically to solve. That doesn't however remove their responsibilty.
     
    4 people like this.
  18. Aug 13, 2015
  19. Gemma A

    Gemma A Senior Member MM

    Occupation:
    health worker
    Location:
    Essex
    Thanks I emailed the rep Alex and the red bet manger both active on this site still not got back to me .
     
  20. Aug 13, 2015
  21. gagamel

    gagamel Professional smurf hunter MM

    Occupation:
    Care Manager
    Location:
    Switzerland
    I made a post yesterday :)

    It`s nearly impossible to have your issue with this casino. Maybe you made a mistake when contacting the CS or you made a mistake while SE manually.

    Be patient:)
     
  22. Aug 13, 2015
  23. barbara12

    barbara12 Senior Member

    Occupation:
    Retired
    Location:
    Canada
    Marius is definitely top in the field. He will straighten it out for you.
     

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