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RealTime Gaming vs Denmark: Are you owed money?

Discussion in 'Gaming Floor' started by mary, Sep 25, 2002.

    Sep 25, 2002
  1. mary

    mary Dormant account

    I need to get an idea of how big this problem remains. The executives of RealTime Gaming stated that they thought all Danes had been paid and all complaints handled.

    So, to our Danish members:

    *Did you file an OPA complaint? (I can't remember if we were taking them at that time.)
    *What casino owes you?
    *How much?
    *Have you filed with RTG? Through their website or via email to a representative?
    *What correspondence did you have with the casino. Please post. Delete confidential info.
  2. Sep 26, 2002
  3. mary

    mary Dormant account

    So that all players have realistic hopes:

    Do not expect to be paid by Real Time Gaming for these outstanding accounts.

    Do not expect Real Time Gaming to be removed from the OPA's "Not Recommended" list in the near future.

    All Realtime Gaming casinos should still be viewed with caution.
  4. Sep 29, 2002
  5. christian

    christian Guest

    I don't think any danes were paid their winnings. Only deposits. Are you talking about winnings not paid ?

    (Message edited by christian on September 29, 2002)
  6. Sep 29, 2002
  7. tortex

    tortex Dormant account

    Both deposits and winnings. Not all got their deposits back.
  8. Sep 30, 2002
  9. mary

    mary Dormant account

    I've received some private correspondence from Danes of amazing amounts ($6k!)taken. RTG just doesn't answer their website or email for some people. Maybe I should turn the question around: other than one special person, have any other Danes been paid? Are Danes consistently being ignored at the corporate level?

    That's contrary to what three corporate officers told me to my face over dinner.

    Whether through dishonesty or incompetence, this is just plain not the right thing to do.
  10. Sep 30, 2002
  11. henrik

    henrik Guest

    I am owed about 2K total from Vegas Casino Online, Las Vegas USA and Casino Extreme. I filed complaints with the old OPA for all three, I think, and I filed the complaint form with RTG back in January. Other than a reply, that they have received the form, I have not heard or received anything from RTG.

    I do not remember if Casino Online was a separate case, but I got paid 50% there.
  12. Sep 30, 2002
  13. I am owed Winnings upon $385 from Vegas Casino Online from may 2001.
    I made a complaint to "old OPA" after that-I think - I got $300 deposit out of $350 back.
    I have maid a complaint at RTG webside,got complaint ticket D6AAXV start of sept. 02
    haven't heard from them.
    I have deleted e-mails from may 2001.
    Still have account numbers from the 5 casinos
    in Vegas Casino Online.
  14. Sep 30, 2002
  15. christian

    christian Guest

    I am owed winnings of $300 from Cleopatra. Filed a complaint recently at RTG but not a word from them.

    I believe that OPA should have a complaint about this matter dated sometime around summer 2001.
  16. Oct 1, 2002
  17. hansi007

    hansi007 Dormant account

    The Vegas strip still owes me around 1000$. I did fill in the form on the RGTs page but I havent heard a thing from them.
  18. Oct 2, 2002
  19. andersand

    andersand Guest

    The Vegas Strip group owes me about $1500 (winnings from 3 of their casinos). I filed a complaint at Safebet.org more than a year ago (how dumb was that!) and have recently filed a complaint through RTG's complaint form but have not heard from them since.

    I received my deposits back from these 3 casinos but from the other 2 VS casinos where I lost my deposit I did not get anything.
  20. Oct 5, 2002
  21. pete52

    pete52 Guest

    I have not recieved any thing back at all!!
    The Vegas Strip group owes me $786 ($525 in deposits and $261 in Winnings.)

    As You can see below I deposit $100 at Casino Regal on may 30, 2001 , - the next day all my accounts at VS were blocked and the message below was the last I ever heard from the VS group.

    Dato: 30-05-2001 17:41:26 Udskriv
    Fra: "Club Regal Casino" >,This email is not visible to you.<, Tilfj til adressebog Afvis afsender
    Til: "" >,This email is not visible to you.<,
    Titel: Thank you for your deposit! Vis MailHeader

    Dear xxxx ,

    Your credit card deposit of $100.00 was received successfully and has been credited to your casino account! This charge will appear as You must register/login in order to see the link. on your credit card statement.

    Your current balance is now $100.00.

    Thank you for your deposit and good luck!

    For more information about casino deposits, please see "You must register/login in order to see the link."
    or send e-mail to "This email is not visible to you.".


    Deposit Information:

    Account Name: xxxx
    Amount Charged to Card: $100.00

    New Balance: $100.00

    I filed complaints at safebet.org (no response) and I wrote to OPA about a year ago and are still waiting and hoping for at least to get my deposits back.
  22. Oct 6, 2002
  23. jetset

    jetset RIP Brian CAG

    Senior Partner, InfoPowa News Service
    There are enough unresolved complaints here to cast serious doubt on RTG claims that all overdue payouts have been paid.

    Any more to come forward?
  24. Oct 6, 2002
  25. i_love_mary

    i_love_mary Guest

    Vegas Strip also owes me ! - around 1000$

    The casinos are: Club Regal, America Online, eWorld and Cleopatra.

    They mainly owe me winnings, but also deposits.

    Some of the money was cashed in before the danish account were closed and some was never cashed-in before closure of the accounts.

    I have recently filed a claim af the RTG claim-site - but have not heard from it.

    When the accounts were closed last summer I filed complaints to OPA - but never heard anything from than either.

    Thanks for taking this up again !
  26. Oct 7, 2002
  27. mary

    mary Dormant account

  28. Oct 7, 2002
  29. potte

    potte Guest


    All together the Vegas Strip owes me 633.5$ in winnings. My deposits I have recieved with many months delay. I have corresponded with them through phone and email, but I get nothing but standard answers.

    I have now filled out the form with realtime. I hope that can help me.

  30. Oct 8, 2002
  31. lumskelars

    lumskelars Guest

    *I have not files an OPA complaint.

    *America's Online Casino owes me $110,-
    *Club Regal Casino owes $29.25
    *Club Mardigras Casino owes $157.-

    *I have filed a complaint to RTG through their website.

    *I have called VS many times. I called again yesterday, and they told me, that they were not supposed to answer calls and emails from Denmark.

  32. Oct 8, 2002
  33. i_love_mary

    i_love_mary Guest

    Dear Mary

    You say that you need to get an idea of the Danes vs RTG.

    Do you need more that that ? - I mean ... should we send OPA more details on acount ID's, amounts, deposits not received etc. ? I'm pretty sure that only a few, if any, have been paid by VS since our accounts were closed. I'm also pretty sure than no one have been able to establish any communication with RTG or VS.

    Therefore your initiative of taking this up again is very much appreciated !

    Kind Regards
  34. Oct 8, 2002
  35. tortex

    tortex Dormant account

    I got paid my winnings a month ago - and I have been able to establish communication with RTG. Not lately though.
  36. Oct 8, 2002
  37. mary

    mary Dormant account

    Peter, my sweet boy;
    as Jetset said, I think we have seen enough.

    I just wanted to know if RTG was telling us the truth.

    It appears not.

    That is why I think we should not hope for much.
  38. Oct 9, 2002
  39. jetset

    jetset RIP Brian CAG

    Senior Partner, InfoPowa News Service
    Starting to look like just another "cosmetic" exercise by these guys. One has to wonder just when they will accept that they are ruining the prospects of good software by ill-advised and insincere management.

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