Really Unhappy with Guts! Rep exist?

Shortly we will get a response, that will say sorry I havnt been as active of late but that will change.
Yes it probably will for a short time to please CM, then it'll fade back into obscurity.
These casinos should lose accreditation and have to earn it back.
 
Well, just knock off 0.5 off their scores for every month of inactivity, that should soon get their attention.

This should apply to all casinos by the way, not that I'm just singling out Guts here :cool:

A high rating obviously attracts more business, so you'd see reps making more effort to maintain their status, even if through gritted teeth.
 
Shortly we will get a response, that will say sorry I havnt been as active of late but that will change.
Yes it probably will for a short time to please CM, then it'll fade back into obscurity.
These casinos should lose accreditation and have to earn it back.

No I don't think we will get a sorry because I hope they will find someone else. Yits has never wanted to be here or give us the time it takes. That is a fact, but noone else have wanted or been qualified to step in, so he have sometime tried. Sometime in a good way too, but not so often :p
He is a great guy really, but no I don't want him as a rep here. I want someone who wants to be here, if such a person exist;)
 
No I don't think we will get a sorry because I hope they will find someone else. Yits has never wanted to be here or give us the time it takes. That is a fact, but noone else have wanted or been qualified to step in, so he have sometime tried. Sometime in a good way too, but not so often :p
He is a great guy really, but no I don't want him as a rep here. I want someone who wants to be here, if such a person exist;)
Well said that man!..
he clearly doesn't value the position so he should give it to someone who cares for customers and wants to do the job right.
Alex casumo is the same, all respect for these people has gone, because of there own actions (or total lack of them)
 
Well said that man!..
he clearly doesn't value the position so he should give it to someone who cares for customers and wants to do the job right.
Alex casumo is the same, all respect for these people has gone, because of there own actions (or total lack of them)

She is not a man. Well, not last time I saw her in February anyway. :thumbsup:
 
She is not a man. Well, not last time I saw her in February anyway. :thumbsup:

Well in this transgender loving society we live in I wasn't sure!..
but apologies if I caused any offence. Your post was valid and raised good points my (lady)
And daz thanks for pointing that out!... I now feel rather sheepish haha
 
Well in this transgender loving society we live in I wasn't sure!..
but apologies if I caused any offence. Your post was valid and raised good points my (lady)
And daz thanks for pointing that out!... I now feel rather sheepish haha

It's a well known fact that all men are sheepish, so I of course forgive you for that;)

I've just seen that a new rep has arrived. Also a lady so I have good hope for a brighter CM future for Guts.
Welcome Rosie :thumbsup:
 
New Rep Rosie!

Hey everyone, please be gentle with me :p I have had a full read through the thread and some other posts and am gutted that you're all losing faith in Guts because we haven't had a rep on here for ages and I guess a sorry only goes so far, I will be your rep for Guts from now on and I'll be around to chat with you and hopefully answer all of your questions. I'll be on here as often as I can and feel free to PM me with any questions :thumbsup:
 
Hey everyone, please be gentle with me :p I have had a full read through the thread and some other posts and am gutted that you're all losing faith in Guts because we haven't had a rep on here for ages and I guess a sorry only goes so far, I will be your rep for Guts from now on and I'll be around to chat with you and hopefully answer all of your questions. I'll be on here as often as I can and feel free to PM me with any questions :thumbsup:

Delighted to meet you Rosie and glad you are here:thumbsup:
 
About time a new rep taking over is right timing for to resolve many issue problem after a long absence. Welcome Rosie! Sorry to say guts lost 0.5 points but thats to be done as it is decided by an admin here Im afraid but having all problem iron out will prevent any penalty point in future hopefully!
 
Hey everyone, please be gentle with me :p I have had a full read through the thread and some other posts and am gutted that you're all losing faith in Guts because we haven't had a rep on here for ages and I guess a sorry only goes so far, I will be your rep for Guts from now on and I'll be around to chat with you and hopefully answer all of your questions. I'll be on here as often as I can and feel free to PM me with any questions :thumbsup:

Finally, a lady. Thats all that was needed. Now there wont be any issues. :D

Welcome!
 
This is good news. Welcome Rosie, you may have a hard task on your hands restoring everyone's faith in Guts - but having a regular rep is a good start.

Welcome :)




Hey everyone, please be gentle with me :p I have had a full read through the thread and some other posts and am gutted that you're all losing faith in Guts because we haven't had a rep on here for ages and I guess a sorry only goes so far, I will be your rep for Guts from now on and I'll be around to chat with you and hopefully answer all of your questions. I'll be on here as often as I can and feel free to PM me with any questions :thumbsup:
 
awwww.....Welcome to CM Rosie! :)


.....Personally i don't have much complaint about Guts, But Perhaps a recommandation on Live Tables Roulette "Evolution" ?

About you guys raise the Maximum Limits, seriously 1-5$ and 1-10$ for most table is really rly sad....would love to be able to Bet atleast 100$ or 200$ straight up on single number if possible....most casino Limits are about 1-100$ 1-250$+ *for example, Rizk Casino has all table 1-500$!.....please if you have time, review your Live Casino section Miss Rosie!


50cent to 500$ straight up would be nice for Immersive Live Roulette!

if you guys agree....just like this Post! :D
 
If you ask me the CS at Guts and it's other casinos is not anything out of the ordinary.

Online casinos fall under the category of a "customer service industry" similar to fancy restaurants and I have an idea about what kind of CS people expect and after 20+ years of casinos being on the internet I don't believe that any online casino has met that expectation. (Mark at 32Red is the closest I've seen.)

I think this is due to a "smash and grab" policy where the casino exists solely to make as much profit as fast as possible and when things turn bad; fire and hire some staff, or re-brand, and so on, in order to cover their tracks.

Another reason for the poor CS in online casinos is that the industry isn't really regulated. Breaking commonsense consumer laws is pretty normal I've found.
 
Hey everyone, please be gentle with me :p I have had a full read through the thread and some other posts and am gutted that you're all losing faith in Guts because we haven't had a rep on here for ages and I guess a sorry only goes so far, I will be your rep for Guts from now on and I'll be around to chat with you and hopefully answer all of your questions. I'll be on here as often as I can and feel free to PM me with any questions :thumbsup:

Hi Rosie ,

nice to have you here , when someone need your Help. Very welcome !!!!!!!
 
Hey everyone, please be gentle with me :p I have had a full read through the thread and some other posts and am gutted that you're all losing faith in Guts because we haven't had a rep on here for ages and I guess a sorry only goes so far, I will be your rep for Guts from now on and I'll be around to chat with you and hopefully answer all of your questions. I'll be on here as often as I can and feel free to PM me with any questions :thumbsup:

Hi Rosie, i sent you an pm yesterday, could you pls check? thanks
 

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