ATTN: Casino Rep Really Unhappy with Guts! Rep exist?

Vibroverb

Full Member
Joined
Apr 13, 2017
Location
Europe
Oh my God nice to take 4-5 days to get a Response How long should it takes then to solve a Problem WEEKs ??? please ....

Edit: I think nobody has learned or telld her what are the Tasks & Skills of a good Casino Rep. And whats the Mainthing to do for as a Rep.
Maybe being a Casino Rep here is not her main role, maybe it wasn't even part of the role she applied for and got thrown at her, and it can be a lot of work....I know once someone is designated to be an official rep they need to do it proper, but it can be a lot of work and I doubt Casinos hire people just to be official forum reps. I hope she replies soon and get everything sorted but as someone who was asked to do the same, I can understand....plus it can be hard to read some of the criticisms directed at the casino, as it can feel slightly personal, depending on how much you identify with the company you work for
 

Jasminebed

Game old gal
Joined
Mar 13, 2008
Location
Ontario
Not every rep needs to be active in the threads on this forum.

Every rep needs to respond to private messages in a timely manner. This doesn't mean the matter is solved, but at least acknowledged.

It's not been very long for inteaz yet.

Inteaz, you are new here, send a polite quick follow up pm today around noon, which should be before the weekend begins in Europe. If you scroll down before sending your PM, you can check a box to request a read receipt. That way you will know if Rosie has even checked her email. Reps receive a notice when a PM is sent, so they can log in and read it. They don't need to log in and check daily to see if they have something.
 

Tirilej

Still a Lady
CAG
MM
Joined
Apr 18, 2009
Location
Sweden
Not every rep needs to be active in the threads on this forum.

Every rep needs to respond to private messages in a timely manner. This doesn't mean the matter is solved, but at least acknowledged.

It's not been very long for inteaz yet.

Inteaz, you are new here, send a polite quick follow up pm today around noon, which should be before the weekend begins in Europe. If you scroll down before sending your PM, you can check a box to request a read receipt. That way you will know if Rosie has even checked her email. Reps receive a notice when a PM is sent, so they can log in and read it. They don't need to log in and check daily to see if they have something.
She still haven't been in and read my reply to her I sent Monday, so I doubt it will help much.
I hope she have a valid reason for why she haven't come back but I guess we will find out.
 

imteaz

Full Member
webmeister
Joined
Feb 14, 2015
Location
Canada
Not every rep needs to be active in the threads on this forum.

Every rep needs to respond to private messages in a timely manner. This doesn't mean the matter is solved, but at least acknowledged.

It's not been very long for inteaz yet.

Inteaz, you are new here, send a polite quick follow up pm today around noon, which should be before the weekend begins in Europe. If you scroll down before sending your PM, you can check a box to request a read receipt. That way you will know if Rosie has even checked her email. Reps receive a notice when a PM is sent, so they can log in and read it. They don't need to log in and check daily to see if they have something.
I sent her private msg on Wednesday. Still no reply..
 

blue1982

Newbie member
PABnonaccred
Joined
May 31, 2017
Location
Lancashire
To be honest i think guts have slipped from where they used to be, personally i don't play there anymore after they sent me an email offer, i deposited, then they told me after the deposit i was bonus banned and couldnt have the offer :what: The game choice is great but apart from that there is nothing that would make me choose guts over other casinos anymore.
 

Playford7

Meister Member
MM
Joined
Jul 10, 2016
Location
North east England
Every new Rep of any Casino should take a day before together with Dan. to make him/her more qualified for the Job ! :)
That would be a harder course to pass than the British s.a.s
Dan is at a level, almost yoda like. I don't even play at videoslots a lot, but I recognise a decent man when I see one.
Credit to the guy.
 

rosie@guts

Dormant account
Joined
May 8, 2017
Location
Malta
Hey guys,

With regards to the withdrawal issue I have been dealing with this via PM and other queries via PM, if you do have any issues please PM me and I will get back to you as soon as I physically can, I do care, it's just I can't always reply instantly, hope you guys understand this :D
 

shotcaller

Banned User - troll, flaming, being a dick
Joined
Jul 25, 2017
Location
United Kingdom
GUTS SCAM SCUM BAGS

GUTS is by far the worst online casino, scamming scum.

Deposit overall £10k over a number of days..... cashout = £0

by far the worst rigging action i ever witnessed in my whole life, we talking about dealer winning 12 times in a row on live blackjack table.... 4 of those times i had 20 and dealer managed to get 21, pulled a magic rigged stick out his arse!


slots - same old rig patterns, alot of input and F all output.


and to top it all off.... they banned me after i lost £10k because i asked for a bonus to deposit again and mentioned hopefully i will win some of my losses back.

SCUM BAGS, stay away from GUTS
 

osulle

Paleo Meister (means really, really old)
CAG
mm1
mm4
Joined
Jun 19, 2009
Location
In my head
GUTS is by far the worst online casino, scamming scum.

Deposit overall £10k over a number of days..... cashout = £0

by far the worst rigging action i ever witnessed in my whole life, we talking about dealer winning 12 times in a row on live blackjack table.... 4 of those times i had 20 and dealer managed to get 21, pulled a magic rigged stick out his arse!


slots - same old rig patterns, alot of input and F all output.


and to top it all off.... they banned me after i lost £10k because i asked for a bonus to deposit again and mentioned hopefully i will win some of my losses back.

SCUM BAGS, stay away from GUTS
I understand that you are upset but there is no need to post your complaint on two threads. Also I think your post is border on flaming which is a no no on this forum. We all get upset when we lose and most of us have casinos that aren't lucky for us but there is no reason to resort to name calling at Guts. Post reported.
 

PaaskeDenmark

Always think positive
webmeister
PABnoaccred
CAG
Joined
Nov 24, 2008
Location
UnKnown
I can see lot of happy threads about Guts lately so i though i better share my experience. I made 2 deposit after not played at Guts for a very long time. I took the 40% deposit bonus and 15 spins next day and first made a deposit for that. After busting out it was way past midnight. I saw that Phantom Of the Opera promotion and though ok why not lets deposit the minimum £10 and have another bash. At least i have secured 10 spins when its released.

Only to find out yesterday that Net Ent got problems with release. But Guts solved it nicely with giving spins on a different slot. I checked and had no spins so contacted support.

Here I find out NO you do not qualify as your deposit was made on 17/7 not on 18/7 as promotion started there.

I only just then discovered that in promotion terms well hidden away it states that UTC time i used and not CET which was a normality at most casinos. So when i made deposit at exact midnight UK time (00.00) on 18/7 which is 01:00 CET. Instead that deposit counted as it was done 23:00 on 17/8....... :mad:

Funny thing is the internal time which shows at their website shows CET which is 1 hour later than UK time. When i made deposit it was 01:00 but in their world it is 23:00 UTC time. Can someone tell me why in the world do they not show UTC time then and the time that promotions run after??????? :mad:

I then kindly asked live chat if they could not please credit me the 10 spins since i made 2 deposit and my last deposit of £10 should had qualified and even if they dispute it surely they could handover 10 spins worth a MASSIVE FREAKING £2....answer was NO.......i tried nicely again with some chitchat.....NO you made deposit on 17/8 at 23:00 so you do not qualify..... I gave up the fight.

So long Guts you will not be missed your ship is sinking and Tony/Ben left it just in time :(:rolleyes:
 

shotcaller

Banned User - troll, flaming, being a dick
Joined
Jul 25, 2017
Location
United Kingdom
I can see lot of happy threads about Guts lately so i though i better share my experience. I made 2 deposit after not played at Guts for a very long time. I took the 40% deposit bonus and 15 spins next day and first made a deposit for that. After busting out it was way past midnight. I saw that Phantom Of the Opera promotion and though ok why not lets deposit the minimum £10 and have another bash. At least i have secured 10 spins when its released.

Only to find out yesterday that Net Ent got problems with release. But Guts solved it nicely with giving spins on a different slot. I checked and had no spins so contacted support.

Here I find out NO you do not qualify as your deposit was made on 17/7 not on 18/7 as promotion started there.

I only just then discovered that in promotion terms well hidden away it states that UTC time i used and not CET which was a normality at most casinos. So when i made deposit at exact midnight UK time (00.00) on 18/7 which is 01:00 CET. Instead that deposit counted as it was done 23:00 on 17/8....... :mad:

Funny thing is the internal time which shows at their website shows CET which is 1 hour later than UK time. When i made deposit it was 01:00 but in their world it is 23:00 UTC time. Can someone tell me why in the world do they not show UTC time then and the time that promotions run after??????? :mad:

I then kindly asked live chat if they could not please credit me the 10 spins since i made 2 deposit and my last deposit of £10 should had qualified and even if they dispute it surely they could handover 10 spins worth a MASSIVE FREAKING £2....answer was NO.......i tried nicely again with some chitchat.....NO you made deposit on 17/8 at 23:00 so you do not qualify..... I gave up the fight.

So long Guts you will not be missed your ship is sinking and Tony/Ben left it just in time :(:rolleyes:

thanks for also sharing your bad experiences with them.... if everyone was willing to do that, hopefully their ship will sink sooner rather than later, they make me sick!
 

goatwack

Get dunked, big buns!
CAG
Joined
Aug 30, 2012
Location
Londonia
I can see lot of happy threads about Guts lately so i though i better share my experience. I made 2 deposit after not played at Guts for a very long time. I took the 40% deposit bonus and 15 spins next day and first made a deposit for that. After busting out it was way past midnight. I saw that Phantom Of the Opera promotion and though ok why not lets deposit the minimum £10 and have another bash. At least i have secured 10 spins when its released.

Only to find out yesterday that Net Ent got problems with release. But Guts solved it nicely with giving spins on a different slot. I checked and had no spins so contacted support.

Here I find out NO you do not qualify as your deposit was made on 17/7 not on 18/7 as promotion started there.

I only just then discovered that in promotion terms well hidden away it states that UTC time i used and not CET which was a normality at most casinos. So when i made deposit at exact midnight UK time (00.00) on 18/7 which is 01:00 CET. Instead that deposit counted as it was done 23:00 on 17/8....... :mad:

Funny thing is the internal time which shows at their website shows CET which is 1 hour later than UK time. When i made deposit it was 01:00 but in their world it is 23:00 UTC time. Can someone tell me why in the world do they not show UTC time then and the time that promotions run after??????? :mad:

I then kindly asked live chat if they could not please credit me the 10 spins since i made 2 deposit and my last deposit of £10 should had qualified and even if they dispute it surely they could handover 10 spins worth a MASSIVE FREAKING £2....answer was NO.......i tried nicely again with some chitchat.....NO you made deposit on 17/8 at 23:00 so you do not qualify..... I gave up the fight.

So long Guts you will not be missed your ship is sinking and Tony/Ben left it just in time :(:rolleyes:
Et tu, Brute? :(:(

Look what you've bloody done now! :p
 

shotcaller

Banned User - troll, flaming, being a dick
Joined
Jul 25, 2017
Location
United Kingdom
Et tu, Brute? :(:(

Look what you've bloody done now! :p
you stink of a GUTS affiliate... you tend to follow all GUTs threads / posts with a keen eye.... whats up little boy, you scared we exposing your little game here? ohhh poor you, am sure you will comeout with gutsv2.com the new and improved non scamming casino once your little boat sinks
 

goatwack

Get dunked, big buns!
CAG
Joined
Aug 30, 2012
Location
Londonia
you stink of a GUTS affiliate... you tend to follow all GUTs threads / posts with a keen eye.... whats up little boy, you scared we exposing your little game here? ohhh poor you, am sure you will comeout with gutsv2.com the new and improved non scamming casino once your little boat sinks
Haha yeah you got me.

I'm about as far away from being an affiliate as is humanly possible, dimwit
 

goatwack

Get dunked, big buns!
CAG
Joined
Aug 30, 2012
Location
Londonia
yeh sure.... look forward to seeing you post sharpish right after the next negative GUTS post.
Hope that was quick enough.

Anyway, I'm your personal Guts VIP manager for the night. How can I help?

Oh, I see.....having read your issues I am willing to present you with 10 Starburst spins as a goodwill gesture.

If you have any other concerns, please let us know in the Casinomeister forums where our mafioso henchmen base their operations.

Thanks
 

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