ATTN: Casino Rep Really Unhappy with Guts! Rep exist?

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lockinlove

Staring into the sun
PABaccred
Joined
Jan 17, 2014
Location
Canada
Hey everyone, please be gentle with me :p I have had a full read through the thread and some other posts and am gutted that you're all losing faith in Guts because we haven't had a rep on here for ages and I guess a sorry only goes so far, I will be your rep for Guts from now on and I'll be around to chat with you and hopefully answer all of your questions. I'll be on here as often as I can and feel free to PM me with any questions :thumbsup:
Finally, a lady. Thats all that was needed. Now there wont be any issues. :D

Welcome!
 

mcgameboy

Exceptionally tardy screenshot poster
CAG
mm2
Joined
Sep 8, 2013
Location
Belfast
Welcome to CM Rosie :)
 

amourgirl

Not so Senior Senior Member!
Joined
Jan 2, 2013
Location
London UK
This is good news. Welcome Rosie, you may have a hard task on your hands restoring everyone's faith in Guts - but having a regular rep is a good start.

Welcome :)




Hey everyone, please be gentle with me :p I have had a full read through the thread and some other posts and am gutted that you're all losing faith in Guts because we haven't had a rep on here for ages and I guess a sorry only goes so far, I will be your rep for Guts from now on and I'll be around to chat with you and hopefully answer all of your questions. I'll be on here as often as I can and feel free to PM me with any questions :thumbsup:
 

MrSilver

Dormant account
Joined
May 7, 2016
Location
Dans un Casino près de chez vous...
awwww.....Welcome to CM Rosie! :)


.....Personally i don't have much complaint about Guts, But Perhaps a recommandation on Live Tables Roulette "Evolution" ?

About you guys raise the Maximum Limits, seriously 1-5$ and 1-10$ for most table is really rly sad....would love to be able to Bet atleast 100$ or 200$ straight up on single number if possible....most casino Limits are about 1-100$ 1-250$+ *for example, Rizk Casino has all table 1-500$!.....please if you have time, review your Live Casino section Miss Rosie!


50cent to 500$ straight up would be nice for Immersive Live Roulette!

if you guys agree....just like this Post! :D
 

mina1929

Meister Member
Joined
Jun 13, 2015
Location
Universe
Welcome Rosie, never had a problem with Guts had some good wins there :)

I am just so sad that us Aussies will not be able to play there for much longer or at Rizk because of our stupid insane government :(
 

petro

Dormant account, per user request
PABaccred
PABnoaccred2
Joined
Nov 28, 2010
Location
Narnia
If you ask me the CS at Guts and it's other casinos is not anything out of the ordinary.

Online casinos fall under the category of a "customer service industry" similar to fancy restaurants and I have an idea about what kind of CS people expect and after 20+ years of casinos being on the internet I don't believe that any online casino has met that expectation. (Mark at 32Red is the closest I've seen.)

I think this is due to a "smash and grab" policy where the casino exists solely to make as much profit as fast as possible and when things turn bad; fire and hire some staff, or re-brand, and so on, in order to cover their tracks.

Another reason for the poor CS in online casinos is that the industry isn't really regulated. Breaking commonsense consumer laws is pretty normal I've found.
 

illu88

Dormant account
Joined
Dec 21, 2016
Location
Aachen / Germany
Hey everyone, please be gentle with me :p I have had a full read through the thread and some other posts and am gutted that you're all losing faith in Guts because we haven't had a rep on here for ages and I guess a sorry only goes so far, I will be your rep for Guts from now on and I'll be around to chat with you and hopefully answer all of your questions. I'll be on here as often as I can and feel free to PM me with any questions :thumbsup:
Hi Rosie ,

nice to have you here , when someone need your Help. Very welcome !!!!!!!
 

imteaz

Full Member
webmeister
Joined
Feb 14, 2015
Location
Canada
Hey everyone, please be gentle with me :p I have had a full read through the thread and some other posts and am gutted that you're all losing faith in Guts because we haven't had a rep on here for ages and I guess a sorry only goes so far, I will be your rep for Guts from now on and I'll be around to chat with you and hopefully answer all of your questions. I'll be on here as often as I can and feel free to PM me with any questions :thumbsup:
Hi Rosie, i sent you an pm yesterday, could you pls check? thanks
 

Tirilej

Still a Lady
CAG
MM
Joined
Apr 18, 2009
Location
Sweden
thats a cracking start for a rep ) pm yesterday no answer in one business day , go figure :rolleyes:
She was last on here replying to a pm from me where I reminded her that she promised to reply in another thread. The one about them leaving Australia.
She promised to come back. That was late Monday.

She is probably just as busy as Yits is, and I believe that if they don't have it as a habit to check in here, or as soon as they get an email, they will keep forgetting.

Posting in this thread is not making them reply sooner than if we write a pm though :)
 

illu88

Dormant account
Joined
Dec 21, 2016
Location
Aachen / Germany
She was last on here replying to a pm from me where I reminded her that she promised to reply in another thread. The one about them leaving Australia.
She promised to come back. That was late Monday.

Oh my God nice to take 4-5 days to get a Response How long should it takes then to solve a Problem WEEKs ??? please ....

Edit: I think nobody has learned or telld her what are the Tasks & Skills of a good Casino Rep. And whats the Mainthing to do for as a Rep.
 

Tirilej

Still a Lady
CAG
MM
Joined
Apr 18, 2009
Location
Sweden
Oh my God nice to take 4-5 days to get a Response How long should it takes then to solve a Problem WEEKs ??? please ....
It wasn't important to me so I don't mind waiting.
I do mind if they promise to answer a question in a thread and then don't, or if other members are waiting for replies.
Please don't build up anything now. I'm sure she will be back...soon ;)
 

aceking123

Ueber Meister
Joined
Mar 4, 2008
Location
uk
sadly i disagree , you know reps are here to help us ) theres plenty of reps here that just pop in & out who don't get any gratitude , so we have a new rep who should been keen to show , but again a no show , not good enough by any means no matter what casino.
 

illu88

Dormant account
Joined
Dec 21, 2016
Location
Aachen / Germany
It wasn't important to me so I don't mind waiting.
I do mind if they promise to answer a question in a thread and then don't, or if other members are waiting for replies.
Please don't build up anything now. I'm sure she will be back...soon ;)
Thats exactly my Point too :) get Fast Help by a Rep when you have trouble while Online Gambling
 

imteaz

Full Member
webmeister
Joined
Feb 14, 2015
Location
Canada
My withdrawal stuck been 17 days, no idea where the money gone! and seems nobody interested to help me, not either Guts CSR. Bravo!
 

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