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Real Vegas Runaround

Discussion in 'Casino Complaints - Non-Bonus Issues' started by hbears341, Dec 3, 2013.

    Dec 3, 2013
  1. hbears341

    hbears341 Experienced Member

    Occupation:
    I QUIT
    Location:
    Somewhere
    I have been getting the run around from Real Vegas regarding my payout for the last 2 weeks. All docs have been submitted and approved but they keep telling me they have a large volume of payouts and that mine is with management. I am concerned that now after I've done some searching this place is none for non-payment. Am I really screwed out of my $2,900 in winnings? Has anyone ever been paid from them.

    I really could use this money around the holidays and here it is over 2 weeks and nothing has happened....I'm very concerned. :eek2:

    Thanks for any help!!
     
  2. Dec 4, 2013
  3. Jasminebed

    Jasminebed Closer to 100 than Birth

    Occupation:
    Not in workforce
    Location:
    Ontario
    Did the OP chose the Bogus Complaint tag or have I missed something?
     
    1 person likes this.
  4. Dec 4, 2013
  5. bigjohn

    bigjohn Meister Member MM PABnoaccred

    Occupation:
    Swimming Pool Serviceman
    Location:
    Northeast Coastal USA
    You gave me my daily chuckle!
     
  6. Dec 4, 2013
  7. KasinoKing

    KasinoKing WebMeister & Slotaholic.. CAG MM PABnonaccred webmeister

    Occupation:
    House-Husband and Casino Advisor
    Location:
    Bexhill on sea, England
  8. Dec 4, 2013
  9. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    Fixed the thread title. :p

    I thought Real Vegas was a thing of the past.
     
  10. Dec 4, 2013
  11. chayton

    chayton aka LooHoo CAG PABnonaccred webmeister

    Occupation:
    Freelance Designer
    Location:
    Edmonton Canada
    They're sister casino to slotnuts and all those right? I thought they were gone too, but they've come back to life. Wonder if it's still the same company that owns them?
     
  12. Dec 4, 2013
  13. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    From what I know, it's still all the same. If I'm not mistaken, they are also connected to the Winpalace group. But I could be wrong. Nevertheless, I wouldn't touch them with a barge pole.
     
    2 people like this.
  14. Dec 4, 2013
  15. Jasminebed

    Jasminebed Closer to 100 than Birth

    Occupation:
    Not in workforce
    Location:
    Ontario
    Thanks CM.

    hbears, bogus complaint is used when the complaint against the casino is bogus, not when the casino is bogus!

    Is this the same casino as Real Vegas Online? If so, they have an interesting clause about refunds if you are totally dissatisfied. You might be able to get your deposit (s) back at least.

    For now, keep after them, be polite but be persistent. I'd suggest using email for a couple of reasons. One, you will have a chance to temper your language and remain calm. Two, you will have records of their correspondence and your correspondence.

    If you've had no success or payment(s) in a couple of more weeks, you could try contacting CDS. You will find the CDS logo on their homepage, click it and it will take you to a complaint form.

    Now that you've found CM, check out the accredited list for some reputable casinos that won't jerk you around if you win.
     
    1 person likes this.
  16. Dec 7, 2013
  17. hbears341

    hbears341 Experienced Member

    Occupation:
    I QUIT
    Location:
    Somewhere
    Thanks all - appreciate everyone's input. I've now got it to the point where the payout has been "processed" and is in the accounting department hands to release for the bank wire. Am awaiting to see how long that will take. I received an e-mail from someone that said he was the manager and that I should have it early this week (keeping my fingers crossed)!! :D
     
  18. Dec 12, 2013
  19. hbears341

    hbears341 Experienced Member

    Occupation:
    I QUIT
    Location:
    Somewhere
    Well as expected this week has come and passed and still no payout to my bank account. Now all of a sudden the cashier is setting up a new bank account with their payout processor. I am now going to have to wait until "maybe next week".

    Really thinking I'm going to be out this money! :(
     
  20. Dec 12, 2013
  21. chayton

    chayton aka LooHoo CAG PABnonaccred webmeister

    Occupation:
    Freelance Designer
    Location:
    Edmonton Canada
    hmmmm unfortunately that's the way those casinos operate, they string the players along by stalling and will give you one excuse after another. Just keep asking them. If you're enough of a pain in the butt, they might just pay you to keep you from bugging them every day. But stay polite and keep your cool, you don't want them to have any excuse not to pay you.

    Edit: Did you notice this term on their website?
    And there's also another term that states if you don't log in for 180 days they can take your whole balance. :rolleyes:
     
  22. Dec 12, 2013
  23. hbears341

    hbears341 Experienced Member

    Occupation:
    I QUIT
    Location:
    Somewhere
    I'm doing my best - although it's very frustrating. Unfortunately it appears my case with CDS has been "frozen" also.
     
  24. Dec 18, 2013
  25. hbears341

    hbears341 Experienced Member

    Occupation:
    I QUIT
    Location:
    Somewhere
    Just an update - here we are on 12/18 and still no winnings to my acct. I'm "Assured" it will be this week. Yeah right.
     
  26. Dec 24, 2013
  27. hbears341

    hbears341 Experienced Member

    Occupation:
    I QUIT
    Location:
    Somewhere
    Over a month later...still more excuses and run-a-round as to why I don't have the funds yet. Apparently the money has been sent to the sending bank but "they are having issues" sending to my account. I am "assured" I will have it ASAP. :oops:
     
    1 person likes this.
  28. Dec 24, 2013
  29. Jasminebed

    Jasminebed Closer to 100 than Birth

    Occupation:
    Not in workforce
    Location:
    Ontario
    Even legitimate sites and banks experience delays over the holiday. I am so sorry this is happening to you.

    CDS is not noted for being swift, and there are probably members that have been through it that can offer more suggestions.

    I'd save myself the anxiety of doing that over the holidays, I wouldn't expect much action.

    I'm not too sure CDS will solve anything for you either. But you don't have many ways to pursue this.

    Keep after them, and don't play it back. Deliberate stalling and delays are meant to get a player frustrated to play away the withdrawal. You have ZERO chance of seeing your money if you do that.

    I do hope your deposit(s) were small. There are lots of excellent CM accredited casinos to play at.
     
  30. Dec 24, 2013
  31. PNEFOREVER2

    PNEFOREVER2 Senior Member MM

    Occupation:
    Parcel Sorter.
    Location:
    Preston,lancs
    A tiny piece of me dies everytime I see a thread like this, especially at times such as Christmas when you need the cash most.
     
    3 people like this.
  32. Dec 24, 2013
  33. Jasminebed

    Jasminebed Closer to 100 than Birth

    Occupation:
    Not in workforce
    Location:
    Ontario
    Real Vegas Online and Slotnuts are despicable.

    Let's all try to remember to use their names rather than the casino so the posts get picked up and maybe other players will not fall into their traps.

    Maxd, is there no way to rogue casinos that just won't cooperate and seemingly get a free pass from the rogue pit by just not responding to PABs?

    I can't recall any happy endings to these stories.

    Mind you, some Virtual players have seen winnings paid after many years, so you should never give up trying.

    Hbears, I know it's cold comfort, but thank you for bringing your experience here, and I hope the slot gods smile on you elsewhere.
     
    2 people like this.
  34. Dec 25, 2013
  35. hbears341

    hbears341 Experienced Member

    Occupation:
    I QUIT
    Location:
    Somewhere
    Thanks all - I get responses from customer support that don't jive at all with what CDS says. I still have an open case with them but have had no traction on that is almost 2 weeks.

    I will stay on them (especially since they keep saying I will have it "this week" - for the last three weeks).
     
  36. Dec 25, 2013
  37. hbears341

    hbears341 Experienced Member

    Occupation:
    I QUIT
    Location:
    Somewhere
    I noticed those - and I make sure I log in once a week. I also noticed this from their site which I have mentioned to them many times they don't follow.
     
  38. Dec 27, 2013
  39. hbears341

    hbears341 Experienced Member

    Occupation:
    I QUIT
    Location:
    Somewhere
    Amazingly good news - winnings were received to bank account this morning. I am shocked and thrilled at the same time.

    Thanks to Oliver for seeing this payout through.
     
    4 people like this.

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