I tried to cash out $440 that I won at this casino. It did not appear in my neteller account after a week, and I contacted customer support. I was told that if it was not in my neteller account Wednesday or Thursday, the 17th or 18th of May 2006, I was to call back. Again, it did not appear, and I called Customer Service as instructed. I was told that my money had been withdrawn by management due to some "failure to abide by rules and regulations". The customer support attendant was very rude. I feel I have been cheated by this casino. Furthermore, I cannot find their name on any ratings lists, good or bad, and they are not listed in the RTG complaint form, so that I am unable to even file a complaint there. In fact, I am wondering where I found them! This is all very new to me, and I cannot imagine my downloading a casino without a recommendation from some website. Does anybody know anything about these folks? Needless to say, I will not play there again, but I would like to file a formal complaint.