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Question Rambo (iSoftBet) - free spins payout error?

Discussion in 'Online Casinos' started by gerilege, Sep 26, 2017.

    Sep 26, 2017
  1. gerilege

    gerilege Meister Member PABnorogue PABrogue

    Occupation:
    IT
    Location:
    Hungary
    Well, this is the first time I feel something is odd with the payout of a slot. See screenshot below. Coin value is 15 HUF, the game is fixed 50 coins, so total bet is 750 HUF (roughly 2.5 EUR) and the game is 720 ways. Hence 3 jeeps pay 300 HUF (1 EUR). I got the free spins and the jeeps as expanding symbols. First (no screenshot) I got expanding jeeps on the first three reels, and a wide on the fourth reel (last reel was blank) and I did not exactly remember what it paid, but I noticed it was lower than I expected (roughly 20x total bet as you can see from the balance after the next spin).

    Then, the attached spin came. Expanding jeeps on the first three reels, 2 wilds on fourth reel, 3 wilds on fifth reel. I was looking for the big payday, but was disappointed as the spin paid around 120.000 HUF (around 400 EUR) as far as I could see, so around 160x total bet only.

    Am I missing something obvious here? 5 jeeps is 500 coins, I thought it was 360 ways 5 jeeps, so this would be 3600x total bet. (2.700.000 HUF or 9000 EUR).

    In the game history I can only see the spin summary like bet HUF 750, win HUF 139.710.
    Rambo (iSoftBet) - free spins payout error?: rambo.jpg,Sep 26, 2017
     
  2. Sep 26, 2017
  3. dunover

    dunover Unofficial T&C's Editor Staff Member CAG PABnononaccred PABnonaccred PABinit mm3 webmeister

    Occupation:
    International Money Launderer
    Location:
    the bus shelter, opposite GCHQ Benhall
    Yes, you should have had 360x750x10 Florins.

    Now assuming the screenie is genuine and not a quick flash of winning reels spinning by, this looks like a fake slot to me. Below is the genuine Rambo:

    Rambo (iSoftBet) - free spins payout error?: zrambo.jpg,Sep 26, 2017

    Compare the two. Where are you playing this? Your version MUST display the copyright information as per the terms of the license, and it doesn't! Check out the top left of the reels in the genuine photo I provided. Your image is as dodgy as a sleepover at Michael Jackson's....
     
  4. Sep 26, 2017
  5. gerilege

    gerilege Meister Member PABnorogue PABrogue

    Occupation:
    IT
    Location:
    Hungary
    The screnshot is absolutely genuine.
    I play this at the only government licensed casino in my country. They offer MG, Novomatic, Play’n’Go and iSoftBet games on Finnplay BillFold casino platform. The copyright information is visible when I log on from my phone (see screenshot), I cannot check my tablet at the moment, but it may be removed for the free spins (screenshot is from the free spins).
    I added screenshots with the copyright and the version information of the slot.
    With copyright here:
    Rambo (iSoftBet) - free spins payout error?: trademark.jpg,Sep 26, 2017

    Version information here (to make it clear, this is from my phone right now, tablet may differ, not sure):
    Rambo (iSoftBet) - free spins payout error?: version.jpg,Sep 26, 2017
     
  6. Sep 26, 2017
  7. quber

    quber Senior Member

    Occupation:
    spy
    Location:
    Europe
    The wilds do not count for the win when the chosen symbol is expanded, if you go into the paytable and look at the free Spins section it says so.

    @Dunover, the difference in pictures is just the mobile V web version.

    Rambo (iSoftBet) - free spins payout error?: rambo.JPG,Sep 26, 2017
     
  8. Sep 26, 2017
  9. gerilege

    gerilege Meister Member PABnorogue PABrogue

    Occupation:
    IT
    Location:
    Hungary
    It does not say so where I play it. In the paytable it says wild substitutes for all symbols except scatters and progressive. Then I can go to this link:
    You must register/login in order to see the link.
    English version is here:
    You must register/login in order to see the link.

    Help file says
    ‘The Wild symbol replaces any other symbol except Scatter and Progressive, during normal and free spins.’
    and 'During the remaining free spins, after paying the normal wins, the picked symbol can extend on the entire reel, awarding additional wins; when expanded, it will pay like the original symbol but even on non adjacent reels.'

    Also as I mentioned, I had 3 jeeps one or two spins before in the free spins and that also paid differently than this one.

    Also, 3 jeeps should be 20 coins each, that is then 60x20x15, definitely less than I got. Not sure what were the symbols before the expansion though, maybe that would explain and the amount I got is not due to the expansion but the original way wins? Confused. I will wait for my detailed game history, already requested from the casino, but really appreciate your input until then.
     
  10. Sep 26, 2017
  11. dunover

    dunover Unofficial T&C's Editor Staff Member CAG PABnononaccred PABnonaccred PABinit mm3 webmeister

    Occupation:
    International Money Launderer
    Location:
    the bus shelter, opposite GCHQ Benhall
    Yes, Quber is correct, I didn't see that in my version. The win is correct, 60x 3OAK wins. Had the Wilds been Jeeps, then yes you would have been right. Again, Quber spotted the difference between mobile html5 and desktop - I never use mobile so wouldn't have noticed. :thumbsup:
     
  12. Sep 26, 2017
  13. Jono777

    Jono777 Meister Member CAG mm4 mm1

    Occupation:
    Self- Employeed
    Location:
    Wolverhampton
    I don't know what all the fuss is about. I slept there a good while back and remained undisturbed, best night's sleep in a long time. Then again I was 15 at the time :p
     
  14. Sep 26, 2017
  15. gerilege

    gerilege Meister Member PABnorogue PABrogue

    Occupation:
    IT
    Location:
    Hungary
    Thanks, fair enough. Though as I mentioned in my previous post:

    1. 60x3 Jeeps with the given paytable and coin value is 60x20x15=18000, so 24xtotal bet. I was in fact paid roughly 160x total bet for that spin. The only way I could explain then is that before the expansion, I might have had another non-jeep 3-of-a-kind on the first three reels, and the wilds on the last two reels made that 5-of-a-kinds and multiplied the ways won with 6 (or 8 if I had 4-of-a-kind Aces or Tens on the first 4 reels).

    2. None of the game rules available FOR ME from the casino in question contain the rule Quber mentioned. In the official documentation available from the casino, I can read: "the picked symbol can extend on the entire reel, awarding additional wins; when expanded, it will pay like the original symbol but even on non adjacent reels". In my case, it did not pay like the original symbol, rather than the game awarded 3-of-a-kinds instead of awarding 5-of-a-kinds, since as per the rules wilds substitute all symbols except scatters and progressive symbols. I can see the screenshot from Quber, but please also see the screenshot of the free spins rules where I can play.

    Rambo (iSoftBet) - free spins payout error?: rules.jpg,Sep 26, 2017

    This translates to English as the followings:

    At the beginning of the free spins one symbol is randomly chosen out of the 10 base symbols.
    This symbol can extend to the whole reel giving further wins, irrespective of the reel it appears on.
    3 or more scatters during the free spins gives more free spins with the same expanding symbol.

    I could provide the Hungarian text for a google translate cross-check, but the text never says wilds do not substitute in this situation. This sentence from the English version "Wilds DO NOT count after extended symbols and only the chosen symbol will award wins." is not there in the version I Play.
     
    Last edited: Sep 26, 2017
  16. Sep 26, 2017
  17. gerilege

    gerilege Meister Member PABnorogue PABrogue

    Occupation:
    IT
    Location:
    Hungary
    Just a quick update.
    For 1, now I know that I had 5 jeeps 12 ways before expand, that is 12x500 coins, so 120x total bet, and the 3 expanding jeeps added 60x20 coins more, so 24x total bet.
    So only 2 remains, for me it looks like the game paid out the way its creators intended, but not like it was described in the game rules.
     

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