Resolved Raging Bull Casino..unethical practice after months of loyalty

Jasminebed

Game old gal
Joined
Mar 13, 2008
Location
Ontario
While I do have an account at Raging Bull, I'm not a player there.

I've asked for a mod to mark this as resolved, as the rep has got the OP paid.

I still think the site rules for could use a little more clarity. Maybe when you send a VIP client the email notifying them of their status, also inform them that they will receive special VIP invites for bonuses, but the sitewide ones will still carry max payout restrictions. The last thing you want to happen is lose your VIP clients over misunderstandings.

In this case, I don't think the client misunderstood, as the prior rules seem to have been less clear. If they had not been ambiguous, I do not think the OP would have been paid.

It is very bad form to change a rule to comply with what you MEANT to said and expect it to apply to a player that has already won.

But the rep has made things right in this particular case, and I am grateful such people exist.
 
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danchop

Newbie member
Joined
Sep 20, 2016
Location
new zealand
While I do have an account at Raging Bull, I'm not a player there.

I've asked for a mod to mark this as resolved, as the rep has got the OP paid.

I still think the site rules for could use a little more clarity. Maybe when you send a VIP client the email notifying them of their status, also inform them that they will receive special VIP invites for bonuses, but the sitewide ones will still carry max payout restrictions. The last thing you want to happen is lose your VIP clients over misunderstandings.

In this case, I don't think the client misunderstood, as the prior rules seem to have been less clear. If they had not been ambiguous, I do not think the OP would have been paid.

It is very bad form to change a rule to comply with what you MEANT to said and expect it to apply to a player that has already won.

But the rep has made things right in this particular case, and I am grateful such people exist.
Well if you call this sorted,sums them up for me though......

My final conclusion to resolve and close this matter as well as to retain you as a VIP with our casino is as follows:

Pay you the remaining amount due once the coupon reversal and cashout of AU$ 800 was complete, this will result in us paying you the remainder of AU$ 1206.51 – Balance at the time of coupon reversal LESS the amount already paid to you (AU$ 2006.51 – AU$ 800).

A few days went by and nothing so i fired this email off to Jason,thought id give them another go instead of taking that offer and leaving...

"as you know i havnt played since,its a no win situation where your guys interpretation clearly differs mine..and so ill just let it go.
jason through answering a thread i started about the subject on a gambling forum,offered to settle the $1200 as a peace deal i spose.Now instead of getting it wired to my bank,If you guys are still ok with me gambling on your site without loading some bot onto my account that makes me constantly lose(joking),id rather just have the money in my account to play with,cause i miss some of the games and that way youve got a high chance of getting it back.
I dont think ill ever take bonuses again though"

And i recieved this.....


Hi Dan,

Your query was escalated to me as I am the manager on duty, Jason is currently out of the office but I am to speed with what is going on.

I will be adding the AU$ 1206.51 to your casino account and giving you the chance to withdraw a maximum of AU$ 10000 on this.

Please keep in mind that you will only be allowed to play slots and slot variations. This excludes progressive slot games. If you are to play any other games besides and slots and the slots variations all winnings will be void.

Please log into your casino account within the next 5 minutes and the balance will be added there.

Best regards,

Dean

I didnt quite like the stick in the mud max cashout though so i replied with this....

"oh ok,i dont think i play much progressives anyway,thanks.Althogh i assume its not some sort of bonus because i could just recieve the cash into my bank then transfer to any casino,so i might just draw out 500 to tie me over till my next pay and then gamble the rest under the conditions if thats ok.danny"

No reply so i went ahead and withdrew $500 and played the $700 down to nothing over about 24hours,i did get a few good wins however but not enough in the end...anyway as of today my $500 is still sitting in thier pending cabinet.....feeling a bit cheeky just now i thought id have a go at the live chat wonders for old time sake....


nfo: Please wait for a site operator to respond.
info: Your chat transcript will be sent to dan.clark1966@hotmail.com at the end of your chat.
info: All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.
info: You are now chatting with 'Blandine'
Blandine: Welcome to the casino's online Live Chat service. How may I assist you?
dickwad: my username is dickwad at raging bull
Blandine: hi Dan
dickwad: can you tell me why my $500 withdrawl has just been sitting in pending for a week now?
Blandine: sorry about that Dan however it does take up to 5-10 working days for the money to reach your account
dickwad: is the reason for that because you guys are not very fast at your job?
Blandine: it's procedure
Blandine: :)
dickwad: do you support the springbok rugby team?
Blandine: yes we do
Blandine: :)
dickwad: well i can tell you both have two very similar traits?
Blandine: ah ah ah ah
dickwad: they lost by a record margin last week,so both of you definately cant play ball
dickwad: and obviously your both f$%îng useless

P.S it wasnt me that chose my username for the site,never again it obviously leads to allsorts of abuse
 

spintee

Ueber Meister
webby
mm2
Joined
Mar 21, 2012
Location
Northants
Well if you call this sorted,sums them up for me though......

You may want to edit your email out :)

A max cap? are they on the right planet? Or was the 1200 and change supposed to have a wager on this?

If not it makes NO sense to add a wager on it and to rub it in abit more the max cashout was less than than you got, More fool you for spending it back when clearly you would of been better of playing in FUN MODE, You should of played it down to 1k and built some points up than took the 1k out,

Why on earth did you play any think less than the 1k? It makes no sense
 

nikantw

Banned User
Joined
Jan 28, 2011
Location
EU
Hi Dan,

Your query was escalated to me as I am the manager on duty, Jason is currently out of the office but I am to speed with what is going on.

I will be adding the AU$ 1206.51 to your casino account and giving you the chance to withdraw a maximum of AU$ 10000 on this.

Please keep in mind that you will only be allowed to play slots and slot variations. This excludes progressive slot games. If you are to play any other games besides and slots and the slots variations all winnings will be void.

Please log into your casino account within the next 5 minutes and the balance will be added there.

Best regards,

Dean

I wouldn’t be surprised if Dean also added a WR, everything in his response suggest he sees this money as a bonus to you curtesy of the casino.

I get frustrated with chat, but I try to be polite. It never helps using offensive language.

This thread proves one more time why “the slow death of online casino bonuses” thread is so spot on. At the moment we witness the death of bonus related cashouts as a result of more and more complex rules.
 
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