New Review Race Casino - Fastest Pay n'Play Casino from L&L group

The Viking

Paleo Meister (means really, really old)
CAG
MM
Joined
Oct 3, 2010
Location
Faroe Islands
Ok just did a small deposit last night through Neteller and it got accepted from Neteller but says failed in my history ??? Did happend couple of times at VS when Neteller started that extra security pop up crap first time they said ot would bounce back to neteller 3 days later i spoke to them again
Actually they did get the money so was added manually so 2nd time they added it straight away
@L&L-Jan you have time to check it out for me ? At work so dont have time for live chat
 

L&L-Jan

Affiliate Manager for Accredited Casinos
Joined
Jun 15, 2013
Location
Malta
Paysafe company is undergoing changes with migrations to new platforms. It is terrible atm. We took it down again. @Nate had the same issue.

Although I do have it somewhere, please PM me your username and ill sort with it in a different way.

Kr. Jan
 

The Viking

Paleo Meister (means really, really old)
CAG
MM
Joined
Oct 3, 2010
Location
Faroe Islands
Paysafe company is undergoing changes with migrations to new platforms. It is terrible atm. We took it down again. @Nate had the same issue.

Although I do have it somewhere, please PM me your username and ill sort with it in a different way.

Kr. Jan
Quick fix Jan as always added the €30 in a flash up to 170 now and is Neteller not an option for withdrawals as well ?
 

L&L-Jan

Affiliate Manager for Accredited Casinos
Joined
Jun 15, 2013
Location
Malta
No we removed it due to delayed confirmation of success deposits. I can deal with it though, just let me know when and what amount you want to withdrawal. Soon it will be sorted though. Neteller migration to net platform will occur next week. After issues should be resolved in general.
 

The Viking

Paleo Meister (means really, really old)
CAG
MM
Joined
Oct 3, 2010
Location
Faroe Islands
No we removed it due to delayed confirmation of success deposits. I can deal with it though, just let me know when and what amount you want to withdrawal. Soon it will be sorted though. Neteller migration to net platform will occur next week. After issues should be resolved in general.
Oh ok thanks Jan
Was going to withdraw €150
Neteller email same as my user name
Did send in the docs as well couple of hours ago
Again thanks Jan super service
 

souldragon

Senior Member
Joined
Oct 17, 2012
Location
Kent
Jan,is the bonus structure at Race different from the other L&L brands? I have taken and used the welcome bonus,yet my account is still showing this as both an active bonus and an available bonus.Also there is normally a bonus offered once a week across the other brands in the form of free spins linked to a deposit or a deposit match but i have not seen anything like this at Race.
 

The Viking

Paleo Meister (means really, really old)
CAG
MM
Joined
Oct 3, 2010
Location
Faroe Islands
Well not going as planned verfying a real hassle
Already they got my driver license 4 diffrent photos
The license is old so my photo is not very visible so for the first time i took a selfie holding it
They got few Neteller screenshot, a bill , my payslip, even photo of my expired pass
But the mails keep coming just got this now told them i cant help them any more
P.S did PM Jan earlier today but so far no reply
Any clue what else to do ?or anyone else expering the same ?

1A249D46-E213-4C2A-B69D-E4E6C86EDE9D.jpeg 1A249D46-E213-4C2A-B69D-E4E6C86EDE9D.jpeg
 

irish-ranger

Senior Member
MM
Joined
Sep 1, 2018
Location
United Kingdom
Well not going as planned verfying a real hassle
Already they got my driver license 4 diffrent photos
The license is old so my photo is not very visible so for the first time i took a selfie holding it
They got few Neteller screenshot, a bill , my payslip, even photo of my expired pass
But the mails keep coming just got this now told them i cant help them any more
P.S did PM Jan earlier today but so far no reply
Any clue what else to do ?or anyone else expering the same ?

View attachment 145698 View attachment 145698
If it's any help mate I had the same problem with all British which Jan stepped in and made the process a lot easier (probably better waiting out until you touch base with Jan) mine was also over the weekend it and was all done on a Sunday morning..
 

colinsunderland

RIP Colin
Joined
Jan 28, 2016
Location
uk
Nope only joined Yako few months back
Now i know the reason i didnt join new casions for years not worth the hassle
Only joined thos because of the great rapport and xlt rep that Jan is

Thats a shame as they can transfer the verification details over to other brands. I would give Jan a chance as once you are verified you shouldn't need to do it again :)
 

The Viking

Paleo Meister (means really, really old)
CAG
MM
Joined
Oct 3, 2010
Location
Faroe Islands
Well Jan has shown up and wants me to send one more selfie
So i have and in the meantime been playing with my €30 euro deposit and up to 500 so not all bad
Just withdrew 400 so most likely wont get that until veryfied
 

pinnit2014

Ueber Meister
PABnoaccred
mm1
Joined
Dec 13, 2014
Location
Glasgow and Home - N Ireland
Went to login and gameplay blocked because reached enhanced diligence (bank statements/payslips); which, given the relative modest level of deposits across the sites, seems a bit OTT and i won't be supplying suchlike - good thing is the Lil Devil hit winnings were processed before the request (no Casumo BS) so no harm, no foul - brings my love (decent Bonanza site)/hate (tech issues) r/ship to end with L and L (and at this rate, more to follow unfortunately) - but kudos to Jan and the improvements made to the Group over the last year or so.:thumbsup:
 

toms596

Full Member
Joined
Mar 19, 2018
Location
Uk
Having a bit of trouble getting address verified here.

They won't accept a payslip or Monzo bank statement but from the email seem willing to accept letters from debt collection agencies? Doesn't seem to make a lot of sense to me.

Paid out my winnings without completing verification so that's a plus.
 

The Viking

Paleo Meister (means really, really old)
CAG
MM
Joined
Oct 3, 2010
Location
Faroe Islands
Well Jan has shown up and wants me to send one more selfie
So i have and in the meantime been playing with my €30 euro deposit and up to 500 so not all bad
Just withdrew 400 so most likely wont get that until veryfied
well well another twist now they want photo #6 of my drive licens and a birth certificate i got it here and
could give it to them but had enough, ive played back my withdrawal and will be asking them to close my account tonight when im back home.
 

L&L-Jan

Affiliate Manager for Accredited Casinos
Joined
Jun 15, 2013
Location
Malta
I'm sorry to hear The Viking, but it is hard to verify an account without a valid photo ID. I hope you understand. The final step a birth certificate will do the job as this solution came directly from our money laundering reporting officer. Sorry to hear you had enough.
 

The Viking

Paleo Meister (means really, really old)
CAG
MM
Joined
Oct 3, 2010
Location
Faroe Islands
I'm sorry to hear The Viking, but it is hard to verify an account without a valid photo ID. I hope you understand. The final step a birth certificate will do the job as this solution came directly from our money laundering reporting officer. Sorry to hear you had enough.
Without a valid photo ?? You got 2 selfies, you got drviver l photos not the best i accept but been approved on various places and pass photo ?
You also said before pass selfie would do the job
So sorry but cant see that birth certificate is going to the trick
Been playing online for 18 years and never had issues with documents or anything for that matter
Never had to ask for help with payouts etc as well
because i always play by casions rules
Anyway thanks for your input in this Jan
 

EngrishJonny

Banned User
Joined
Jan 19, 2019
Location
BC
I maybe the dumbest guy in the room but “24h Reversal”

What is a reversal ??

Do you mean reversing a request a request for withdrawal ? And if so 24h or longer or not at all would be better right ??
 

Funhaver

Newbie member
Joined
Oct 6, 2020
Location
Malta
A reverse withdrawal is when you cancel a withdrawal that has been requested and is currently pending. If you are a UK player you can not cancel a pending withdrawal due to the current UKGC regulations.
 

L&L-Jan

Affiliate Manager for Accredited Casinos
Joined
Jun 15, 2013
Location
Malta

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