Quick question U.K. rules

Ebere123

Newbie member
Joined
Mar 1, 2019
Location
Uk
Hi. Am I correct in my understanding that for U.K. customers they must make contact via phone or in person following a self exclusion? Would it be acceptable for a company to say that they consider a live chat the same as a phone call?
 

Slottery

Meister Member
PABnoaccred
MM
Joined
Aug 21, 2017
Location
Malta
Hi. Am I correct in my understanding that for U.K. customers they must make contact via phone or in person following a self exclusion? Would it be acceptable for a company to say that they consider a live chat the same as a phone call?

No need for phone call, think it's Gamstop who do it after self-exclusion but don't think there's any rule that casinos would have to call players, live chat is quite normal way to communicate.
 

Ebere123

Newbie member
Joined
Mar 1, 2019
Location
Uk
Thanks for your response. Just going off this from the regulations from the UKGC


where a customer chooses not to renew, and makes a positive request to begin gambling again, during the 7 year period following the end of their initial self-exclusion, the customer is given one day to cool off before being allowed to access gambling facilities. Contact must be made via phone or in person; re-registering online is not sufficient; and
 

Slottery

Meister Member
PABnoaccred
MM
Joined
Aug 21, 2017
Location
Malta
where a customer chooses not to renew the self-exclusion, and makes a positive request to begin gambling again during the 6 month period following the end of their initial self-exclusion, the customer is given one day to cool off before being allowed access to gambling facilities. The contact must be made via telephone or in person

This is from LCCP, i think UKGC do count contact from registered email or chat where player is verified to be account holder as a contact in person. Haven't seen anyone anyone getting penalties from accepting positive action through chat or email.
 
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