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questions about customer service for players.

Discussion in 'Online Casinos' started by rj314, May 30, 2006.

    May 30, 2006
  1. rj314

    rj314 Webmaster

    In an attempt to improve customer service by enlightening the casinos, please answer a few simple questions:

    1. When you email customer service what is the average time it takes to get a response?

    a. Does it take longer on weekends?

    2. How long do you think it should take? What is acceptable?

    3. When you hit "reply" to a promotional email from the casinos, what percentage receives a reply back? In other words--does the "reply" email address actually go to the casino?

    Which casinos are the best, and worst, in replying to emails?
     
  2. May 31, 2006
  3. MissDevil

    MissDevil Dormant account

    Occupation:
    gamblingdevil
    Location:
    Aust
    Live chat too...

    I hate 24/7 chats that are not 24/7.
     
  4. May 31, 2006
  5. Slotster!

    Slotster! I predict a riot. CAG

    Occupation:
    al Hazard
    Location:
    Location, Location!
    1. When you email customer service what is the average time it takes to get a response?

    Within ten minutes, usually five.

    a. Does it take longer on weekends?

    Not noticably, but can't remember doing it recently.

    2. How long do you think it should take? What is acceptable?

    Within thirty minutes

    3. When you hit "reply" to a promotional email from the casinos, what percentage receives a reply back? In other words--does the "reply" email address actually go to the casino?

    Yes

    Which casinos are the best, and worst, in replying to emails?[/QUOTE]

    32RED, by a mile (see above), also Roxy Palace and Spin Palace recently following Darran's intervention here. Worst, Belle Rock - and the time I emailed Captain Cooks... Still waiting I think :D
     
    1 person likes this.
  6. May 31, 2006
  7. mitch

    mitch Dormant account

    Occupation:
    Secret
    Location:
    UK
    Replying to e-mails

    Best - 32Red.

    Worst - Littlewoods.

    Mitch
     
  8. May 31, 2006
  9. CasinoForumu

    CasinoForumu Dormant account

    Occupation:
    Manager
    Location:
    Bursa
    When I have any problem and send email to a casino,some of them solve the problem but dont reply my email.When I login to casino I see that my problem solved,or bonus given,but havent an answer back.

    I like live chat option,too.

    And some casinos dont reply back for promotional emails.Mapau and fortune send emails like ''do you want xxx$ after depositing xxx$'' ,I write 'yes,I want' and send.But they dont reply back.I think this is only their fantasy.

    Does it take longer on weekends?

    Not on weekends but on daytime.Because when here is daytime,there is night.

    I like inetbet's fast email support.
     
  10. May 31, 2006
  11. The Watchdog

    The Watchdog Dormant account

    Occupation:
    sports, poker, casinos
    Location:
    Costa Rica
    Ok

    Any email sent by a customer should be taken care of or answered within 20 minutes. That is more than enough time.

    1 hour I consider is acceptable...

    Anything over an hour shows that either they don't care about the customer contact or that they invest so little on having a qualified staff that will make me lose confidence on them

    Example... Pokerchamps.com.. I hate their software, they don't offer a chat (which is the reason I don't like them), but ... you send them an email and within 15 minutes a honest and professional answer reaches you. I love that.

    Companies who I haven't had a good experience through email have been Riverbelle, CDpoker or Pokertime...

    Mummysgold is an example of good email service. My emails were always answered within minutes.

    However, I prefer 24/7 chat service than reliable emails...

    Weekends should be faster, more staff available than on weekdays...

    IMHO
     
  12. Jun 12, 2006
  13. steversee

    steversee Dormant account

    Location:
    coast
    Millionaire definitely the worst

    I can't get any response from them!
     
  14. Jun 12, 2006
  15. Simmo!

    Simmo! Moderator Staff Member

    Occupation:
    Web Dev.
    Location:
    England
    15 minutes at the ones I play.

    Nope.

    30 mins, hour tops.

    Usually goes back at the places I play.
     

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