Question re: Cryptologic Blackjack

[Bruce Hamilton]

I was playing BJ at a Cryptologic powered casino yesterday, and I noticed that whenever I was dealt a BJ, the software played the dealer's hand... Even managed to draw 21 once and call it a push! Also, player and dealer both had BJ once for another push! I've hit BJ at a Playtech casino, and the dealer's cards weren't even shown, it just paid me. Is the Cryptologic software flawed?

 

[elscrabinda]

Pushing on BJ against BJ is perfectly normal I think but theres no way that a dealer multicard 21 should push against your BJ. I've never seen non natural 21s push against BJs like this. Are you sure that was what happened?

 

[Bruce Hamilton]

What happened was I was dealt a BJ, and the dealer had the usual deal of 1 up, 1 down... The dealer announced "Blackjack", flipped the down card over, and began dealing to himself as though I had stood on something lower than 21. When the dealer's cards totaled 21, the dealer announced "That's a push" and returned my original ante.

 

[umberto]

Bruce you said Cryptologic.
Give us the hand history from the log viewer
to see what happened in the specific hand.

 

[Bruce Hamilton]

I have insufficient funds to play, so I can't access the logs. All I'm asking is if it's kosher for the dealer's hand to be played out when the player is showing BJ, or should the casino have paid...

I want to be sure before I accuse an accredited casino of fraud.

 

[GrandMaster]

I was playing BJ at a Cryptologic powered casino yesterday, and I noticed that whenever I was dealt a BJ, the software played the dealer's hand...

Were you playing multi-player or multi-hand BJ? The dealer plays out his hand even if all the player hands are BJ or busted.

Even managed to draw 21 once and call it a push!

That is a problem.

I have insufficient funds to play, so I can't access the logs. All I'm asking is if it's kosher for the dealer's hand to be played out when the player is showing BJ, or should the casino have paid...

You should be able to access your logs even if you have no money.

 

[Bruce Hamilton]

Here's the hand with both player and dealer having BJ for a push.

Your bet was: X USD
Your cards: Ace Clubs, Queen Spades (BLACKJACK)
Dealer's cards showing: Ace Spades
Dealer's hand: Ace Spades, Queen Spades (BLACKJACK)
The result was: push
Your new balance: XXX.XX USD

Guess I was mistaken about the dealer drawing out the hand, can't find it.
Obviously a multi-deck table, since we both have Queen Spades in our hands.