I would like to begin with thanking you for raising this as we are constantly looking at ways to improve our procedures and all kind of feedback is always welcomed.
When it comes to the account verification procedure, there are a few things to keep in mind. First of all there are certain requirements from the license regarding what documents are needed, and how they should look. Please note that there are quite some different requirements between land based operators and online based sites.
Furthermore there are further anti-money laundering steps and 'best practice' procedures to follow to ensure that we minimise the risk of any fraudulent activity being carried out via our services.
The drivers license which you issued is something that we sadly could not accept, as it is a type of document which can easily be manipulated being only a paper document and having handwritten text as well, as this is easy to edit. A photo ID is something which is a standard request in the online gambling industry.
Now, I would to stress the fact that we do not mean to say that we accuse or suspect you of something like manipulating your documents or trying to defraud our company, it is simply a rule we follow in all cases like these to ensure that we operating in the best responsible manner as we can.
I understand that this can bring some frustration as I understand how it is waiting for your winnings, but I can assure you we are looking forward to being able to process your winnings and send them your way. If you are worried of playing away your funds then please contact us and ask us to set your account on such a status so that you cannot wager them.
If you have any further questions please let us know, in the meanwhile we will await the photo ID that you've advised should be arriving to you via post.