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Question for the BelleRock Gaming rep

Discussion in 'Online Casinos' started by thesmacker, Oct 24, 2005.

    Oct 24, 2005
  1. thesmacker

    thesmacker Most Annoying Forum Member of 2006

    In your terms at thegamingclub.com for your 100%, 150$ bonus offer it reads:

    :players must wager an amount equal to twenty (20) times the sum of the deposit and Sign-Up Bonus amount they received before any withdrawals will be processed. This offer excludes play on the following games: Craps, Sic Bo, Baccarat, Roulette and Progressive Roulette tables, Jacks or Better Video Poker, 10 Play Jack's or Better Power Poker, and Jacks or Better Power Poker ("Minimum Deposit and Wager Requirements"). Wagers placed on these games will not be deemed as fulfilling this promotion's Minimum Deposit and Wager Requirement. However, Players resident in Poland, Israel, Denmark and China must wager an amount equal to thirty (30) times the deposit and Sign-Up Bonus amount they received before any withdrawals will be processed. In addition to the aforementioned wagering requirements, wagers placed on the following games will not be deemed as fulfilling a promotion's minimum wager requirement: All forms of Blackjack, Craps, Sic Bo, Red Dog, all forms of Baccarat, all forms of Roulette and Progressive Roulette tables, all forms of Power Poker and Video Poker except Deuces Wild "

    My question is, is Blackjack a restricted game for only those residing in Poland, Israel, Denmark and China, or is it restricted for all players?

    Secondly, if Blackjack IS restricted for all players, not just those of Poland, Israel, Denmark and China don't you think the way that the terms are written is rather deceiveing? I know there is a difference between restricted and not counting toward the wagering, but the way the terms are set up it is very easy to assume that Blackjack counts toward wagering.

    I would appreciate a clarification here from the BelleRock Rep.
    Cheers
     
  2. Oct 24, 2005
  3. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    Did you try contacting customer support about this?
     
  4. Oct 24, 2005
  5. thesmacker

    thesmacker Most Annoying Forum Member of 2006

    Yes, sent 2 emails and was not responded to either. I also called twice and got 2 separate answers. I would like clarification in writing from the horses mouth as their customer service is not what I'd call uniform or informed.
    Cheers
     
  6. Oct 25, 2005
  7. thesmacker

    thesmacker Most Annoying Forum Member of 2006

    Well I have sent 2 emails to the Gaming Club support, 1 email to the Belle Rock Rep, 1 PM to the Belle Rock rep in the last 2 days and have recieved no response as of yet. Not to mention 2 phone calls recieving 2 completely different answers. Sigh
     
  8. Oct 25, 2005
  9. bellerock

    bellerock Casino Representative

    Occupation:
    CSR Supervisor
    Location:
    South Africa
    Hi All,

    Of all the things I have lost I miss my mind the most :)

    Sorry for the slow reply, I actually thought I had PM'd The Smacker but I hang my head in shame as I missed it some how.:oops:

    Anyway, I am looking for clarity on this issue. The explanation I have received was not adequate and I have asked the Marketing Manager who controls the various promotions to provide me with feedback as to what was intended with this promo. I would like to thank Thesmaker for bringing this to my attention and I will provide feedback ass soon as I have it.

    Best regards,

    Belle Rock
     
  10. Oct 25, 2005
  11. scrollock

    scrollock Senior Member

    Occupation:
    google
    Location:
    boro, uk
    from reading the opening post, those T+C's do read as that blackjack is allowed, however it does look like a mistake as the usual T+C's for BR bonuses are them but with BJ also on the excluded list for all players.

    on a similar note, these T+C's have been getting sent out by bellerock recently for the follow -up reloads and have noticed that BJ is no longer on the list, however i have treated it as a mistake and have played accordingly.
     
  12. Oct 25, 2005
  13. realcasinos

    realcasinos Webmaster

    Occupation:
    Marketing
    Location:
    UK

    thesmacker it is a shame you can't do you own webdesign work but instead you feel the need to STEAL my website layout from real-casinos.com

    Perhaps you can remove it and stop being a lazy content theif, everytime someone visits your site from this thread or search engines it shows up in my stats because my stats tracking code is still embedded in the layout you stole.
     
  14. Oct 25, 2005
  15. jetset

    jetset Ueber Meister CAG

    Occupation:
    Senior Partner, InfoPowa News Service
    Location:
    Earth
    Wow, that may be OT but......OUCH!
     
  16. Oct 25, 2005
  17. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    Also, when you copy someone's site, you'll end up making the same spelling mistakes. It's "Every one of the sites..." not "Everyone of the sites".

    Tsk tsk tsk.
     
  18. Oct 26, 2005
  19. the5thellement

    the5thellement Dormant account

    Aside from this website thing is it possible for the Bellerock guy to answer the question about the terms? I am interested in knowing the answer so I could potentially play. It would be nice if people would take out their personnal problems in a more appropriate setting so that this question about Gaming Clubs terms could be answered.
     
  20. Oct 26, 2005
  21. bellerock

    bellerock Casino Representative

    Occupation:
    CSR Supervisor
    Location:
    South Africa
    Hi All,

    I have now got clarity on the intent regarding the T&C's in question. In this case Blackjack was only restricted for players from Poland, Israel, Denmark and China. Please note that most bonuses and promotions have T&Cs that are specific to the particular promo. This means that in a number of cases Blackjack and other games are in fact excluded. The point I am trying to make is read the T&Cs for each promo, and if in doubt contact support. We in turn will take this lesson to heart and make sure that T&Cs are clear and concise in the future.

    I hope this offers the clarity required.

    Best regards,

    Belle Rock
     
  22. Oct 27, 2005
  23. the5thellement

    the5thellement Dormant account

    Real classy move changing the terms before you give the answer.:cool: :cool:
     
  24. Oct 27, 2005
  25. tombomb

    tombomb Dormant account

    Location:
    right here
    Thanks Bellerock

    I'd like to give Bellerock a thanks also.Thanks for screwing up my last four withdrawals.either reversing them to my account due to a system "upgrade".How can there be a screw up time after time after time?Paying them to an old account I closed two years ago and deleted from the software at that time.Then it sits in limbo until I call them and say where is it? Its been ten days?Also thanks for the hours spent on live chat to beg scream and cry for bonuses claimed that were refused due to technical difficulties.(upgrade again).Also pleased with the 3 to 10 minute response time between sentences on live chat.also thanks for the fifty or so apologies in the last 6 weeks.It makes up for hours spent on the phone and live chat.After spending $50k + at Bellerock over the last few years I've come to the conclusion they dont want my business anymore.
     
  26. Oct 27, 2005
  27. PNWGirl38

    PNWGirl38 Senior Member

    Occupation:
    Oh yeah, work!
    Location:
    .
    Thanks BelleRock

    I, on the other hand, really would like to thank BelleRock.:thumbsup: Sure, their C.S. hasn't been all up to snuff. But, I've noticed that over the past cple of months, that it's improving. I've only had a problem one time claiming a bonus. But, I didn't take it to open forum to bash the group. I PMed the rep here, and he bent over backwards, to solve the misunderstanding!

    So BelleRock, thanks for you're service and your efforts to improve!! :thumbsup:
     
  28. Oct 27, 2005
  29. tombomb

    tombomb Dormant account

    Location:
    right here
    Actually taking it to open forum may encourage them to fix the problem. Im talking about multiple screw ups here. Not one or two isolated events. As far as there "customer service not being all that up to snuff" In my opinion its been pathetic.From a recent marathon chat session I was told your bonus was credited 24 hours ago, then I was told I'm sorry I was mistaken, It was credited 30 minutes ago. Either way it was not in the account. another example calling customer support about a missing withdrawal. The rep transferred me to an "customer service executive" where i waited on hold for 20 minutes to talk to them.So they could apologize again.
     
  30. Oct 27, 2005
  31. bellerock

    bellerock Casino Representative

    Occupation:
    CSR Supervisor
    Location:
    South Africa
    Hi All,

    Tombomb; it sounds like you have had a bad time of things. In our defence I would like to point out that we have in fact gone through a number of server and system upgrades, and as with any technology based platforms there are teething problems and things do fall through the cracks. The end goal however is an improved player experience and support. To that end the CSC has raised their game considerably and they deal with approximately 2000 contacts per day. Unfortunately in any business there will be mistakes and unhappy customers, and we are no exception. For this I again apologize and assure you of our best intentions at all times. If you are not having any joy with CS please PM me and I will follow up for you. Please use this as a last resort as I am often away and will not always be able to respond to your PM quickly.

    PNWGirl38; Thank you for the vote of confidence.

    Best regards,

    Belle Rock
     
  32. Nov 1, 2005
  33. tombomb

    tombomb Dormant account

    Location:
    right here
    glad to know my "things fell through the cracks four times in a row.Can you explain to me and others here why when accessing live chat sometimes there is no response, period.You know when it says "an operator will be with you shortly".And noone ever answers?Is your live chat monitored 24 hours a day? If not then take it down when there's nobody there.I believe I'm on some kind of black list at Bellerock Gaming.I can believe your CS is getting 2000 calls a day.What does that tell you?You used to be very good.Payouts in three days max.What happened?Youve really gone downhill this year.Are you people finacially strapped?
     
  34. Nov 1, 2005
  35. tombomb

    tombomb Dormant account

    Location:
    right here
    not having any joy with CS

    Now thats funny
     

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