Question for online Casinos reps/mngrs

[NASHVEGAS]

Hey Nash

Was that the Perry March Trial, the guy that killed his wife but couldnt find the body and it took 10 yrs to go to trial. If Im correct he stole his FIL's firm and killed or tried to kill the wife's parents?

Yes and I testified in the theft trial where he stole from FIL's firm, did not have to testify in the murder trial but I was a potential witness....Once Perry was brought back to Tennessee from Mexico in 2005, he conspired to kill the Levines (in-laws) while in jail awaiting trial...without that move which most of the conspiracy was recorded and video taped, he prolly is a free man!

 

[NASHVEGAS]

OMG

That is horrible. I sure hope you werent the witness that saw the oriental rug in the house. Im so sorry you had to go through that. It must of been a long drawn out stressful thing to go through

No not me. It was the mother of one the March's childrens friends. That was circumstantial evidence as the oriental rug was never located!

 

[Casinomeister]

Hi all,

Please keep the thread on track - I'll contact a few operators to get more input since a number of them probably haven't seen this. Good question Babs!

 

[NASHVEGAS]

Hi all,

Please keep the thread on track - I'll contact a few operators to get more input since a number of them probably haven't seen this. Good question Babs!

I realize the question by the OP in regards to March case was not directly relevant to the thread and I made the derail worse by taking 3 posts to answer/acknowledge the OP's question(s) but I felt it might be ok since it was the OP's question(s).....I agree it derails and Babs and I should have prolly taken the March case to The Attic and if any further discussion on the case it will be in The Attic.....now back to the scheduled program!!!

 

[shaunm]

totesport:

At totesport casino we have a number of different VIP levels so that we can accommodate as many VIP players as possible. When looking at our customer database to find potential VIPs we look at a number of factors including some of the following:

Average stake (and on what type of game)
Average deposit
Total Bets

We also allow requests from active players for VIP status, for which we will review that players account to see if they would benefit from VIP status.

For more information about the totesport casino VIP Club visit our loyalty page

You do not have permission to view link Log in or register now.

Shaun

 

[RedArmy]

I have to agree with Shaun.

Casinos identify players depending on their stats (game history etc).

VIP programs are player retention mechanisms. Casinos identify VIP very quickly, just as Offline establishments do as well.

Shaun did not mention House Win

RedArmy

 

[ruairi08]

Ladbrokescasino.com VIP Club

Hi All,

As marketing manager for Ladbrokes Casino, I'll take a stab at answering babs7262 query: many online casinos do not advertise the requirements for entry into their VIP/High-roller/Loyalty Schemes; however at Ladbrokes Casino due to customer queries we have decided to be much more transparent, and fully advertise the criteria on our website for entry into our VIP Club. Visit

You do not have permission to view link Log in or register now.

for further information. We are open about the amount of chips you must purchase and turnover to gain access to the VIP Club; of course we do not detail the full extent of our bonuses and rewards as this would be based on a players individual play, deposits and turnover.

Should you have any specific queries about our VIP Club please email vipclub@ladbrokescasino.com . Hope this and the info on our site goes some way to answering your query.

All the best

 

[NASHVEGAS]

What is up with the reps where US players can play at as there are no responses???? It appears CM sent a bulk PM to many reps early morn. (US TIME) and they were directed to this thread (I realize John from TIV responded prior)....I have always thought that our mate friends overseas valued the VIP status and perks online more than US players (as VWM,KK,Cheeky,Slotster and oh yeah Simmo,lol, et al constantly mention the online perks and VIP status in threads and most of which involve onlines US players can not play at...prolly two fold as VWM posted our mates are/were not very familiar with how the US B&M "VIP" aka comp system operates and the other reason I might suspect is why reward US players online since maybe competition and retention makes it unnecessary on account of US players having a very limited number of quality onlines to play.....is the US reps lack of response to date intentional or coincidence??, I am not sure!)

 

[Casinomeister]

What is up with the reps where US players can play at as there are no responses???? It appears CM sent a bulk PM to many reps early morn. (US TIME) and they were directed to this thread (I realize John from TIV responded prior)....I have always thought that our mate friends overseas valued the VIP status and perks online more than US players (as VWM,KK,Cheeky,Slotster and oh yeah Simmo,lol, et al constantly mention the online perks and VIP status in threads and most of which involve onlines US players can not play at...prolly two fold as VWM posted our mates are/were not very familiar with how the US B&M "VIP" aka comp system operates and the other reason I might suspect is why reward US players online since maybe competition and retention makes it unnecessary on account of US players having a very limited number of quality onlines to play.....is the US reps lack of response to date intentional or coincidence??, I am not sure!)

Most casino reps do not monitor the forum on Sundays - and this is when Babs OP was made. And most of the casino reps are either checking PMs or the complaint sections. Normally most are not aware of threads like this unless I bring it to their attention. They are busy people.

I contacted the casino reps during normal working hours on a Monday morning Central European time. A majority of whom do not take US bets - but this forum is mostly non-US so it doesn't make too much difference. I might be having a "dense" moment since I'm not sure what you're getting at

 

[NASHVEGAS]

I might be having a "dense" moment since I'm not sure what you're getting at

Prolly just jet lag from your jet setting

 

[suzecat]

What is up with the reps where US players can play at as there are no responses???? It appears CM sent a bulk PM to many reps early morn. (US TIME) and they were directed to this thread (I realize John from TIV responded prior)....I have always thought that our mate friends overseas valued the VIP status and perks online more than US players (as VWM,KK,Cheeky,Slotster and oh yeah Simmo,lol, et al constantly mention the online perks and VIP status in threads and most of which involve onlines US players can not play at...prolly two fold as VWM posted our mates are/were not very familiar with how the US B&M "VIP" aka comp system operates and the other reason I might suspect is why reward US players online since maybe competition and retention makes it unnecessary on account of US players having a very limited number of quality onlines to play.....is the US reps lack of response to date intentional or coincidence??, I am not sure!)

Nash.......IMHO for the same reason you would not wear a red cape in front of a charging bull.

 

[3Dice]

3Dice's loyalty system is on the verge of getting an update, switching to a very transparent and visible solution that will give all of our players a clear view on where they find themselves and why. The focus of this new system will however remain the same as it is today and that is to provide in a reward system that is fair to all our loyal players, independant of whether or not they are high-rollers.

The VIP status at 3Dice is an easy to reach status and is aimed at providing in fun perks like many more free tourney's for all our depositing players. It works back in time for a one month period and even the lowest rolling players can easily reach the status of VIP. The focus here is on entertainment, and making sure that all the players that are looking for fun and excitement can find exactly that at any time they want.

And although soon to be extended, our loyalty program currently has three categories (member, silver, gold), none of which are linked to absolute numbers. With the changes that are coming soon all of it will be transparent so for now let me just enumerate some of the parameters used to determine the player status.

One of the most important parameters is the accumulated total stake (which is weighted per game at 3Dice to make sure slot players are not being disadvantaged.). The total stake per week and month, plus the first degree derivatives of that are one of the primary measuring points. Other important parameters are the regularity of play (measured in average time between sessions), accumulated costs/month and the first degree derivative of that, length of membership, total playtime/month + derivative (how much time is spent at the casino and whether or not this increases or decreases).

It is not an easy task to setup a system that is both fair and transparent as publishing the numbers makes it difficult to update the system when time proves that updates are needed to keep the balance. We hope that our new system is up to the job, and it's one update I'm looking forward to

As far as geographics go, they have nothing to do with the loyalty program. The vast majority of our silver and gold members are US players, and US players are receiving their status based on exact the same parameters as non-US players. (If my memory serves me right, you were gold status at 3Dice NashVegas)

Kindest Regards,

Enzo

 

[markjacob]

Nash if your gold, then I'm ................

Thanks for the info Enzo.

 

[NASHVEGAS]

Nash if your gold, then I'm ................

Thanks for the info Enzo.

No complaints at all about 3D's comps....Enzo, your memory is pretty good like someone else I know and I think yours comp categories go as follows with Gold the best comps unless you have changed them since I last visited:
Member
Silver
Gold

So Mark,spill the beans!....BTW Enzo, glad you and John posted for US accepted players!

 

[babs7262]

Bryan is absolutely Right

I did post this on a Sunday, which was pretty stupid considering this wont be the first place they come on Monday! Im sure they have more important things to do. Im sure some more will come on but noone is really answering my original question and there must be a reason for it.

This really has nothing to do with comps or bonuses. My question was what you thought a "high roller" was in your eyes.

Ill give it a for instance since the cat is out of the bag. I hope your not upset that Im doing this as an example Laurie, but everyone knows now anyway lol.

OK....The reason why I asked is because the other night I got an email from Laurie upset because she lost $8K in a couple of days. Dont get me wrong, PLEASE.....to me $8K is 2 really good used Jeep Cherokees or a down payment towards a condo so dont think Im snobby when I say this BUT....while I think 8k is nothing to sneeze at.....I have also seen people lose (with my own eyes at B&M's) over 30K in an hours time. I can also tell by looking at screenshots that (to me) Juliak seems to be a high roller as well as Nash (from his B&M trip). Like I said, Im not talking whales who spend a milliion because to tell you the truth I cant see someone gaming that much online when they can get flown anywhere they want

I want to know what you guys consider a "high roller" like.....what is the dollar amount in one session consistantly for 3 months to make you say to yourself "this person is a high roller" OR how long does a person have to make smaller deposits EVERYDAY for you to consider them a high roller on a smaller scale. I dont "feel" high rollers who spend tons on one session would do that everyday to be honest.

Is this too confusing? Im sorry if it is. This has nothing to do with bonuses or comps. I mentioned comps because B&M's give bigger comps (suites as opposed to rooms) to high rollers and if your online, you cant go by that

 

[Lasseters]

VIP Rewards at Lasseters

Hi All,

I'm pleased to post a few details of Lasseters' VIP Program. As has been noted, casinos would normally be reluctant to reveal the details of their programs, but I'm all for transparency in this area. Please be aware that these are guidelines only and are not set in stone. We review each player on a case by case basis when considering them for elevation to a new VIP status.

I should firstly explain that we don't have one simple VIP status. Our loyal players are categorised into a number of levels, much like a frequent flyer program. These levels are as follows.

The first Reward level at Lasseters is Bronze, which is easily achieved by providing identification documents and making a cheque withdrawal from your account. This proves to us that you are a known customer and that the risk of fraud is low. We are then happy to reward you with additional bonuses, weekly cashback on wagers and other benefits not available to new or unknown players.

The second Reward Level at Lasseters is Silver. To be awarded Silver status, you would need to demonstrate loyalty by playing at Lasseters for 3 consecutive months and meeting a high level of wagering turnover throughout this period. Our benchmark for Silver status is $30,000 in turnover per month. Whether you're a blackjack player or a slots player doesn't really matter to us. We appreciate your patronage, regardless of what game you prefer. Upon reaching Silver status, you receive even greater rewards, including higher weekly cashback on wagers, exclusive deposit bonuses and gifts.

The third Reward Level at Lasseters is Gold. Normally, players will be elevated to Gold status after again demonstrating continuous loyalty at the Silver level and consistently reaching a higher level of wagering turnover. The benchmark for Gold status is $60,000 in turnover per month. Upon reaching Gold status, you receive even greater rewards, including higher weekly cashback on wagers, exclusive deposit bonuses and gifts.

The highest Reward Level at Lasseters is Platinum. This status is reserved for players who have demonstrated over an extended period (usually 12 months or more), continuous loyalty and a high level of wagering turnover. The majority of our existing Platinum members have been playing regularly at Lasseters for over 5 years. Platinum players turnover in excess of $100,000 per month and are rewarded with all the benefits of Gold status, plus the personal attention of our management team, cash rebates and numerous gifts.

In closing, whilst we genuinely appreciate players who generate significant wagering turnover, we also believe strongly in rewarding loyalty. There are instances where we will reward players with a higher status, based purely on their loyalty, rather than their wagering.

I welcome any comments on Lasseters' Reward Program.
Please be assured that we do value the feedback of players. If the feedback suggests a change, we're very much open to it.

Warm Regards,

Andrew H
Advertising Manager

 

[NASHVEGAS]

Can not play at your casino and will not pretend I know anything about it but your response is very impressive and informative! Thanks as I find the responses interesting and educational!

 

[jas2587]

Hi All,

I'm pleased to post a few details of Lasseters' VIP Program. As has been noted, casinos would normally be reluctant to reveal the details of their programs, but I'm all for transparency in this area. Please be aware that these are guidelines only and are not set in stone. We review each player on a case by case basis when considering them for elevation to a new VIP status.

I should firstly explain that we don't have one simple VIP status. Our loyal players are categorised into a number of levels, much like a frequent flyer program. These levels are as follows.

The first Reward level at Lasseters is Bronze, which is easily achieved by providing identification documents and making a cheque withdrawal from your account. This proves to us that you are a known customer and that the risk of fraud is low. We are then happy to reward you with additional bonuses, weekly cashback on wagers and other benefits not available to new or unknown players.

The second Reward Level at Lasseters is Silver. To be awarded Silver status, you would need to demonstrate loyalty by playing at Lasseters for 3 consecutive months and meeting a high level of wagering turnover throughout this period. Our benchmark for Silver status is $30,000 in turnover per month. Whether you're a blackjack player or a slots player doesn't really matter to us. We appreciate your patronage, regardless of what game you prefer. Upon reaching Silver status, you receive even greater rewards, including higher weekly cashback on wagers, exclusive deposit bonuses and gifts.

The third Reward Level at Lasseters is Gold. Normally, players will be elevated to Gold status after again demonstrating continuous loyalty at the Silver level and consistently reaching a higher level of wagering turnover. The benchmark for Gold status is $60,000 in turnover per month. Upon reaching Gold status, you receive even greater rewards, including higher weekly cashback on wagers, exclusive deposit bonuses and gifts.

The highest Reward Level at Lasseters is Platinum. This status is reserved for players who have demonstrated over an extended period (usually 12 months or more), continuous loyalty and a high level of wagering turnover. The majority of our existing Platinum members have been playing regularly at Lasseters for over 5 years. Platinum players turnover in excess of $100,000 per month and are rewarded with all the benefits of Gold status, plus the personal attention of our management team, cash rebates and numerous gifts.

In closing, whilst we genuinely appreciate players who generate significant wagering turnover, we also believe strongly in rewarding loyalty. There are instances where we will reward players with a higher status, based purely on their loyalty, rather than their wagering.

I welcome any comments on Lasseters' Reward Program.
Please be assured that we do value the feedback of players. If the feedback suggests a change, we're very much open to it.

Warm Regards,

Andrew H
Advertising Manager

Sure miss playing ar Lass tho


Cindy

 

[babs7262]

Ahhhh

There we go, thats what I was looking for . Thank you Lasseters! That was very nice of you to give numbers!

 

[ryan_hartley]

I agree with most of postings so far; high rollers and VIP Customer definitions differ greatly. It is often this that differentiates online casinos' programs so all the Casinos will understandably keep their exact criteria a closely guarded secret. Intercasino was established in 1996 and I believe we have one of the most established programs out there right now, but we do not advertise any criteria as such. We look at customers individual play and offer incentives, gifts and bonus in accordance with their play. We go the extra mile for each of our customers to ensure that they receive the VIP service they deserve.


Thanks,

Ryan Hartley

 

[Slotster!]

We go the extra mile for each of our customers to ensure that they receive the VIP service they deserve.


Thanks,

Ryan Hartley

See, this is one thing I really don't think applies to Intercasino.

Don't get me wrong, Inter are one of the best (and one of my favourite!) casinos online... The games are great, they're reputable and the payment processing is absolutely superb... I've never had an issue there.

I don't ever feel there's a 'personal' touch though or 'going the extra mile'.

Intercasino is, IMHO, a big well oiled machine that does its job extremely well; going the extra mile is something else entirely.

 

[RobWin]

See, this is one thing I really don't think applies to Intercasino.

Don't get me wrong, Inter are one of the best (and one of my favourite!) casinos online... The games are great, they're reputable and the payment processing is absolutely superb... I've never had an issue there.

I don't ever feel there's a 'personal' touch though or 'going the extra mile'.

Intercasino is, IMHO, a big well oiled machine that does its job extremely well; going the extra mile is something else entirely.

I agree with you on that point Slotster, when I used to play there regular, before UIGEA, I also noticed the exact same thing...

 

[BBKPoker]

I always find it startling that online casinos are, in general, so secretive about their VIP programs and what levels are required to qualify.

I played online long before I ever played in Vegas and was VIP'd on some sites, but I never knew what specifically I was doing in my gambling that qualified me.

It was astonishing to me in my second or third Vegas trip where I was actually clued in enough to talk to hosts/pit bosses and ask about the possibility of comped rooms/meals/shows, that the host just flat out told me what was required for rooms, meals, etc etc etc.

I've had hosts at many casinos in Vegas tell me precisely the amount of coin play they expect at slots or video poker to get a room comp (in case you were wondering, for any casino short of Wynn/Bellagio/TheHotel super-premium type hotels, they are generally looking for $5,000-$7,000 coin per day on either slots or video poker, which, if you can find full pay Jacks or Better in the higher limit video poker sections with a HA of ~.5% is as little as negative EV of $25-$40/day), you can find that pretty easily at places like The Mirage, Stratosphere, Excalibur, Monte Carlo, even the MGM, etc etc and I've had pit bosses say very precise things to me like:

"We're looking for 4-5 hours of play per day with an average bet size of $50 or larger for a free suite, maybe a bit more if you only play blackjack and play optimally".

or

"Well, you are playing mainly craps which don't count heavily toward comps, to get a room here, we'd like to see you betting at least 25 on pass line with full 3/4/5 odds behind a minimum of 4 hours a day taking a few prop bets here and there, although I'd probably let you have a room and get away with not prop betting if you don't like props in particular and are pleasant to other players and tip the dealers when you do well or at least try your luck on some of our other games too".

or

The time my host phone-called me to let me know that he saw I was checking out the next day, and that I was about a couple of hours of play away from hitting the beancounters next VIP level which would be a better suite for the next time, limo service if I wanted it to/from the airport, gift certificates, possibly consideration toward a free flight, etc. and that it was definitely worth a little gamble to get there (It certainly was, I played about -$50 EV worth of games and got a very nice suite and limo service the next time I called the VIP line for a reservation as well as some generous extras).

There's three places I play primarily in Vegas, I used to play at a fourth as well, but 3/4 of them were really proactive about comps (and I'm not a whale I average bets between $50-$100 usually, play blackjack optimally, never touch slots, and do other things aside from gamble in Vegas) and keeping me informed about the things they could do for me, really treating me like a valued customer. The fourth didn't, and I had a couple negative customer service experiences so that was an easy cut.

I'm a pretty relaxed customer and not too focused on freebies (although I'm not going to turn em down) so it is always a pleasant surprise to me to see how transparent and friendly a lot of places are about their comp expectations compared to the online mysteries I am used to.

Then again, B&M casinos don't give me 200% bonuses. They do, however, give me some very generous gift certificates from time to time to the stores/shows/whatever they are featuring, free rooms, food, etc, so I guess it balances out somewhat anyway.

 

[thisisvegas]

As of about a week ago I took on the task to manage the VIP program at thisisvegas where it was someone else's job before. I have upgraded a lot of accounts recently and it was all done manually on my part. I enjoy this part of my job and I am starting to believe this needs more personal attention rather than a bunch of filters to say If players loses X amount, wagers X amount or deposits X amount. We have had these systems in place for a while but I noticed too many players were not given the attention they deserve and I nearly lost a few players as a result of it.

At the moment I can do basic searches to find these players but I am watching the activity on a daily basis and I am now using personal judgement on upgrading these accounts. I have players many players who have won money at the casino that deserve to be treated well and I have added to the VIP program. At this moment I am not sure if I will post or list any requirements for a program. My reasoning is that I can't compare players who have won money versus lost money, I can't judge them based on how often or how much they deposit and perhaps wagering might be one of the best indicators but that on it's own isn't good enough. I can set these benchmarks but when I do I find there are players out there who might not be at these requirements now, but perhaps in the future they would be so I would make a judgement call on this.

Also for my program we are already very generous with bonuses to begin with so I don't have as much "bait" so to speak when trying to entice players. I think most of my new players feel like a VIP when they first start playing. Being a new software company in the industry we needed to win players over by giving out good bonuses often and free chips as well.

In the meantime I will listen to suggestions from everybody. At this moment I am very happy doing this manually and for my program I personally always want that personal touch to be there even as the casino grows, especially with this new lobby

John

 

[Slotster!]

Great post/comparison BBKPoker... Interesting that the B&M's are so straightforward about it!

and do other things aside from gamble in Vegas)

Oh really....

I hope they give you some 'comps' too...