Question about Western Union

[winbig]

If money is not picked up in 30 calendar days money is LOST.
We have no way of pulling it back, WU profits from this.
Once a payout is going to be sent WU, we issue a MTC number by email.
The player then has 30 days to pick up the money.

Maybe instead of EMAILING this MTCN, you should CALL the player? Especially seeing as how they requested a CHECK and had no idea to even think about expecting a WU payment.

It's not like email's never get lost, or anything...

 

[Zodiac]

If money is not picked up in 30 calendar days money is LOST.
We have no way of pulling it back, WU profits from this.
Once a payout is going to be sent WU, we issue a MTC number by email.
The player then has 30 days to pick up the money.

Robert,

of course the player has 30 days for pick up the money if he knows.

Fact is that the player don't knew this before and firstly as it was too late.

Do you believe that the player will wait 30 days and then not pick up the money ?

Also if she can wait of her wins when requesting a cheque means not that she will let slip away the money.

The casino has choosed this way, because she requested a cheque, tell us why ?

Fact is also that Cirrus has not informed the player by email.

Saying that there is no way to pulling the money back is a joke.

You and only you knows the sender, because WU send it back to the sender after it was cancelled by WU.

Ask your sender Valeria Barbosa Murillo where the money is ?

WU does not retain the money they only profits from the fees.

You say that you issue the MTC number by email ?

That's not correct, the player hasn't receive any mail from Cirrus, she was told the first time on chat but saying again,

it was too late, when will you grasp it ?

It's the task from the casino to guarantee that these information arrives at the player, just if it concerns WU or Moneygram.

You can't make it so easy.

 

[winbig]

Ask your sender Valeria Barbosa Murillo where the money is ?

They can't. It's a fake name. They have no ID for this person, so in essence, they did lose the money.

This is how they get under the radar for sending WU payments in the first place, otherwise they'd see a bunch of WU payments being sent by the same person to a bunch of different people, which would raise a red flag.

 

[Zodiac]

They can't. It's a fake name. They have no ID for this person, so in essence, they did lose the money.

You say that they send money to someone that they don't know ?

I can't believe winbig and i'm sure that they know where they have sent the money.

Rushmore group will also knows if they send money via Moneygram. (hope so)

It's is not the fault of the player separate Cirrus has it neglected and now they should stand straight for that.

If i personally make a fault i must also hold out my head therefore.

 

[winbig]

You say that they send money to someone that they don't know ?

I can't believe winbig and i'm sure that they know where they have sent the money.

Rushmore group will also knows if they send money via Moneygram. (hope so)

It's is not the fault of the player separate Cirrus has it neglected and now they should stand straight for that.

If i personally make a fault i must also hold out my head therefore.

Nooo...what I mean is that most of the time, casinos like this will send money using a fake name for the sender, not the receiver...which explains perfectly why they have no way of picking the money back up if the receiver never gets it. For that, they would to actually show ID. That's also why they'll keep it for under a certain amount, because they won't need ID to send the money.

 

[Gamblingwages]

They can't. It's a fake name. They have no ID for this person, so in essence, they did lose the money.

This is how they get under the radar for sending WU payments in the first place, otherwise they'd see a bunch of WU payments being sent by the same person to a bunch of different people, which would raise a red flag.

This is 100% correct. We use a 3rd person processer, that picks a random name. We have no way of picking up the money or getting the money back after the 30 days.

Tell you what, please email me your player ID and her player ID.
I'll try get the payout department to eat the lost and repay her.

thanks