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Question about Western Union

Discussion in 'Online Casinos' started by Zodiac, Mar 10, 2009.

    Mar 10, 2009
  1. Zodiac

    Zodiac Senior Member PABnorogue PABaccred webmeister

    Occupation:
    N/A
    Location:
    Europe
    Hey folks,

    i'm interesting to know how long a sum remains on Western Union if a casino has sent by this way.

    And what's happen if the money is not picked up.

    Goes it back to the casino ?

    Can one determined where the money is now on the basis of MTCN number ?

    Can anyone answer this or have any experience ?

    Thanks

    Zodiac
     
    Last edited: Mar 10, 2009
  2. Mar 10, 2009
  3. RobWin

    RobWin closed account

    Occupation:
    Who knows?
    Location:
    A Vault!
    If they sent the money by way of "Western Union Money Wire" then it would be available for pickup within 15 minutes of the time that it was sent.

    And yes you can track the money by using the MTCN number.
     
    1 person likes this.
  4. Mar 10, 2009
  5. winbig

    winbig Keep winning this amount.

    Occupation:
    Bum
    Location:
    Pennsylvania
    I'm not sure how long transfers are good for before they're cancelled (if at all)...but you can track the money via MTCN @ You must register/login in order to see the link.
     
    1 person likes this.
  6. Mar 10, 2009
  7. love2winalot

    love2winalot Dormant account

    Occupation:
    Roulette Player
    Location:
    Philippines/Visiting Las vegas
    Hiya. If you do not pick up the money after a couple of days, Usually the Western Union that has it will try to use the information on the slip to contact you. I tried to call and find out for you, but they are all closed at this time here in Vegas.
     
    1 person likes this.
  8. Mar 10, 2009
  9. Zodiac

    Zodiac Senior Member PABnorogue PABaccred webmeister

    Occupation:
    N/A
    Location:
    Europe
    It goes not around me and i will explain it more for you.

    A girlfriend from me, has used the option cheque because she deposited with mastercard.

    The Casino say that they transfered the money on the end of January to Western Union but she got no informations over email.

    In this long time she thought okay i will receive the cheque in a few weeks but since this week she knows that the money was sent by Western Union.

    Now the money is still not picked up after 6 weeks.

    If you track up the MTCN number there is no data or must one register to view the details ?

    Maybe it was also cancelled.

    That's why i wanted to know whether the money goes back to the Casino or remains it on WU.

    I recommended her to go to a Western Union location and ask.

    thank you for your answers ;)
     
  10. Mar 10, 2009
  11. Zodiac

    Zodiac Senior Member PABnorogue PABaccred webmeister

    Occupation:
    N/A
    Location:
    Europe
    Hey winbig,

    you looks like Vortran007 a little bit :D
     
  12. Mar 10, 2009
  13. anniemac

    anniemac Ueber Meister MM PABnoaccred

    Occupation:
    retired
    Location:
    Texas, USA
    Did they give you a MTCN #? If so you can find out about the wire with that online at the Western Union website. I had one sent from Silver Oak and they gave me the MTCN # and the money was there by next day. Suppose to be sooner but it was at night when I got the #. Regular wired money is available to pick up within minutes.

    What casino is she getting the money from? That will help us answer your questions a little better, reputable or not.
     
    1 person likes this.
  14. Mar 10, 2009
  15. Zodiac

    Zodiac Senior Member PABnorogue PABaccred webmeister

    Occupation:
    N/A
    Location:
    Europe
    Hey annie,

    yes they give the MTCN # number and i know that the money will transfer in a few minutes equal whether WU or Moneygram.

    But this what not my question, i only wanted to know how long the money will remain on WU if it don't picked up.

    The customer (the girlfriend) did not know that the casino will send the money to WU.

    She heard firstly this week from the casino, because she wanted to know how long the cheque will take that she had requested.

    The Casino say that she was informed by email but she got no mail and so she didn't know that all the time.

    It shows also no history at the cashier.

    It's now 6 weeks ago that no money is picked up on any location and i like to know whether the money is still on WU, is it canceled, going back to the casino or has the casino maybe not sent the money. :rolleyes:


    Of course i could give you the casino name but if i do that you will put your hands over your head and say oh my god and :eek2:

    I can tell you that is one from the rogue pit and i will wait one or two days what the girlfriend will experience in the WU location here.

    My second question was whether one must register on the WU page to see any track of data details on the MTCN number ?
     
  16. Mar 10, 2009
  17. Jackpot Capital

    Jackpot Capital Accredited Casino Representative

    Occupation:
    Casino Manager
    Location:
    Cyprus
    Western Union

    HI there,

    It is suggested by all merchants when advising customers of Western Union transfers, that the funds must be picked up within 3 weeks after the transfer is made.

    Hope this helps.

    Cheers,
    Yasmeen
     
    1 person likes this.
  18. Mar 10, 2009
  19. Zodiac

    Zodiac Senior Member PABnorogue PABaccred webmeister

    Occupation:
    N/A
    Location:
    Europe
    Thank you Yasmeen,
    (nice name, i gave it also before 18 years to my daughter) :)

    Good to know this but what will happen with the money if none will pick up the money in this 3 weeks ? (reason if you don't know this)

    Cheers and Greetings also to Lauren ;)


    Zodiac
     
  20. Mar 10, 2009
  21. love2winalot

    love2winalot Dormant account

    Occupation:
    Roulette Player
    Location:
    Philippines/Visiting Las vegas
    Hiya. I called western union here in Vegas. They will hold funs for 30 days, and then retun them to sender if no arrangements have been made to pick it up. Also, the sender may have them sent back at their request any time they want to. Also, in case some did not know, You only need to know the area of the western union, city/state or province, as example to send it, and the reciever may pick up the funds at ANY western union office.
     
    1 person likes this.
  22. Mar 11, 2009
  23. alfred666

    alfred666 Experienced Member

    Occupation:
    consultant
    Location:
    online
    While the above is technically correct, you need to consider that casinos need to find creative ways around the fact that WU doesn't do business with them directly. You'll know what I mean if you've used WU in connection with a casino.
    As a result, returned funds can not always be collected again by the casino. It all depends on how they were sent (don't want to go into more detail on a public forum), but generally such returned funds are kept within WU.

    BTW, if you talk to WU, don't mention gaming, your name may end up on a blacklist with them..
     
    1 person likes this.
  24. Mar 11, 2009
  25. Zodiac

    Zodiac Senior Member PABnorogue PABaccred webmeister

    Occupation:
    N/A
    Location:
    Europe
    your answer and time is appreciate, thanks


    Interesting alfred and now i understand also why an Agent from the WU head office Frankfurt here in Germany told to the girlfriend that it cannot be standing in regarding with a Casino.

    Before the girlfriend informed me she tried to check the status on the page but with no results.
    Then she phoned to the head office and said she wait for money from a casino (a big mistake) because she did not know that a WU office also in her city is.

    Now she will go tomorrow to the office and i recommended her not to mention gambling or a casino.

    But the problem will be that it is now 42 days ago.

    Maybe she has luck and it is still within WU.

    thank you for your appreciate answers

    Zodiac
     
  26. Mar 12, 2009
  27. alfred666

    alfred666 Experienced Member

    Occupation:
    consultant
    Location:
    online
    If she isn't lucky and WU can't help her, she may want to explain the situation to the casino.
    Assuming she is a regular customer at the place in question, the casino manager there might realize it may be better to send those lost funds again (costing the casino twice) than losing a loyal customer over it ..
     
  28. Mar 12, 2009
  29. Zodiac

    Zodiac Senior Member PABnorogue PABaccred webmeister

    Occupation:
    N/A
    Location:
    Europe
    Today i spoke with an agent and he told me that the casino offers this as an deposit and withdrawal method but not posted on their page yet.

    He said also that the funds not will come back to the casino.

    I think that i will experience more on tomorrow evening if she was in the WU office.
     
  30. Mar 13, 2009
  31. Zodiac

    Zodiac Senior Member PABnorogue PABaccred webmeister

    Occupation:
    N/A
    Location:
    Europe
    update

    She was now in the WU office and was told that the amount and the MTCN number is canceled.

    The sender must activate this one for new, so the casino must cause that now.
     
  32. Mar 24, 2009
  33. Zodiac

    Zodiac Senior Member PABnorogue PABaccred webmeister

    Occupation:
    N/A
    Location:
    Europe
    What a joke and now it's time to name the casino and the sender and i think you will be not suprised.

    I told you that the transaction was canceled.

    The money came from Cirrus and the Sender was Valeria Barbosa Murillo (Costa Rica).

    Amount is $375 ($400-25 fee)

    The member had emailed the casino that they must cause to the sender to activate it new.

    She was not informed that the w/d will send it through WU and the cashier has also not worked to view any of transactions and she knows it firstly on Chat if it was too late.


    Now here is the answer from withdrawal department:

    Dear Cirrus Member,

    This is Brad with Cirrus.

    I'm sorry to say that the funds are now lost for you and for us. After 30
    calendar days if the funds are not picked up by you they are lost. We will
    not be able to send those to you again since we already did and there is
    no way for us to get the money back from western union...

    --------------------------------------------------------------------------


    no way ? it's unbelievable

    the customer replied with a little comment and asked whether they or their partners are working together with, want to steal money from their customers ?

    here is now the second answer with a more bigger joke



    Dear Cirrus Member,

    This is Brad with Cirrus.


    I'm sorry but the funds were sent to you 2 months ago and there is nothing that we can do ma'am. You know we pay because we have paid you almost $3,000 and you have only deposited $360.. No one is stealing anything from you it is just that the funds are lost we sent the funds to you and you did not pick them up and there is no way to for us to claim the funds we lost them and so did you I'm sorry. If you choose to go and say that we did not pay you that would be a lie and that is your chioce. But you know and we have prove that we have paid you almost $3,000 dollars. If you lie and say that we steal from you then we will have no choice but to close your account...

    --------------------------------------------------------------------------

    what has it to do with the $3.000 ?

    $2.800 (she had won) (-fees) was only $2.600 (2x $1.300 via cheque)


    what is your opinion ? is the money lost ?

    anywhere the money must be (maybe at the sender ?)

    do you believe that one can say that the money really is stolen, because there is no address from the sender ?
     
  34. Mar 24, 2009
  35. vegetagirl2008

    vegetagirl2008 Mafia Wars Level 472

    Occupation:
    No Job Here..
    Location:
    Brooklyn, New York, United States
    Now I've heard it all. First of all you stated the WU was canceled. Only the casino could of done that. Second of all from how I understood it Cirrus is a rogue casino.

    This comment here:
    have no relevance to why she was not paid its just an lame excuse to not pay her.

    I just hope she gets her money, but its going to be tough..
     
    1 person likes this.
  36. Mar 24, 2009
  37. love2winalot

    love2winalot Dormant account

    Occupation:
    Roulette Player
    Location:
    Philippines/Visiting Las vegas
    Hiya: Following up on my call to western union. There is NO WAY a Wire Transfer can be LOST. Either the Casino has it, or the western union has it. If it really was Lost, do you not think that the Casino would be asking Wester Union, "Where the hell is the money we sent you?" The Casino would have a transaction recorded showing they sent it.

    If the Western Union said, "We did not get anything", then someone is just lying. If the western union said, "We got it, and it was not claimed within 30 days, so we sent it back to you, the Casino" Likewise, the western union would have a record of that transaction.

    When money is sent Western Union, Somebody has to SIGN to send it, The western union has to Sign that it was sent. The reciever has to Sign that they got it.

    There is NO difference between this, and YOU depositing into Neteller from your bank account, and both your Bank, and Neteller say, "Neither one of us has your money", but it is not in your bank acct. any more.
     
    2 people like this.
  38. Mar 25, 2009
  39. Zodiac

    Zodiac Senior Member PABnorogue PABaccred webmeister

    Occupation:
    N/A
    Location:
    Europe
    Today i tried to experience some from WU but what they only said was that the money will remain 45 days at WU and after this time, WU cancel this transaction.

    Then the sender will get an email from WU where they will inform that the receiver has not picked up the money in this time and asking further what should be happen with this money.

    Back to the account where the money came from or whatever else.

    As receiver you have no chance to contact the sender if you don't know who they are.

    If the sender will now do nothing, then your money is lost.

    The sender must notice that they must activate it for new or another must tell them.

    After the 45 days WU have also no chance to track the transaction more.

    The only chance you have is to contact a Wu office or Airpak office in San Jose to experience or can contact the sender.

    Otherwise the money is lost.

    Very complicated and we will not experience whether the money really was sent or maybe not.

    And also not much help from WU. :(
     

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