question about twin casino

ktruo123

Newbie member
Joined
Jan 9, 2017
Location
goodwood heights
hi after seeing the casino's ranking on casinomeister i decided to join twin casino.
everything seems good.. i like the layout and the slots games that are available.

i got 2 issues so far with twin casino.. of course i already talked to their staff on live chat.. and still left clueless.

on casinomeister it advertise that there's an exclusive $5 for NEW and Existing players.

Exclusive: $5 Free for new and existing players:
  1. Register a new account in Twin Casino
  2. Claim $5 no deposit bonus
  3. Use the code CMFIVE when claiming the bonus
  4. If you’re existing Twin Casino player, please contact a representative [email protected] to credit your account with $5 free
  5. For existing players at least one successful deposit at Twin is required to qualify for this promotion
the guy on live chat said that i cannot get that bonus cause it's only for selected members.

the 2nd issue is i took advantage of their promotion with the slot "Pyramid kings" i deposited 20 dollars and whatever i won with the 40 free spins i got from the promotion. i played a few other games first than i open 2 screens and played reactoonz and moon princess simultaneously. i put them both on auto spin, my bets were small only at 20cents and towards the end i put it up to 40 cents.

i played for a while and managed to trigger only 1 feature with moon princess, and when i was down to my last 17 dollars i managed to trigger another feature on moon princess. i chose the middle chick and manage to win 29-30 dollars, but i noticed it didn't add to my balance. i immediately went on live chat and told them what has happen.

i still till now dont get what the girl on live chat meant when she says that cause i played the bonus delayed or soemthing and it's against the casino rules.. im still very confused. i checked moon princess history and it did not show the winnings, i also checked the history within twin casino's page and it also did not show.

while talking to her i played out the rest of my 17 dollars on moon princess and managed to trigger another feature.. this time i only won $5 but it payed to my balance...

so y would it pay on 2 of my other features and not that one

can someone please explain to me what i did wrong please?
 

jaytechnos

Newbie member
Joined
Jan 10, 2019
Location
Swedish version of Narnia
Sooo, you contacted live chat instead of the specific representative that they wrote to actually contact? Smart. You should have it if you contact @[email protected] here at CM and you signed up with the exclusive b-tag code.

Usually CS doesn't have much info in regards to affiliate offers tbf as it could easily be wrong - so asking Alex would be go-to if the bonus isnt added
 
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