New Casino Rep QueenVegas Representative

QueenVegas_David

I-Gaming Industry Representative
Joined
Nov 22, 2018
Location
Malta
To be fair to them, you can't actually play a restricted game with bonus money. Bonus money doesn't show in the balance of restricted games, only real money.

The point of the argument is that you have to deposit to get a bonus, to find out which games are excluded, by opening the game to see if your full balance shows or, just your real money balance.

Maybe, I should make a small deposit, with a bonus. Check all the slots, and write the list for them.
Maybe Bryan can then pin it to the top of the online casinos section, and maybe also add it to the reviews of the Accredited skill-on-net casinos, who have identical bonus T&C :rolleyes:

We would be happy to give you that deposit if you like, it would not be fair you are wasting your money for doing all of us a favour. If you like please pm your username.

Our Casino is handling this case by case .. the example colinsunderland gave would not make you break this rule.

As an example, if you bet 5 euro and after a big win you change to 50 cents bets, this may cause some questions, however that is done case by case with us

This term is nearly in any casino, not just us and the reason why we have it, is that there are players out there who are exploiting and abuse bonuses ( already happened )

It's easy to complain that the Casino is trying to get your money at any costs and I'm sure there are some casinos who abuse that rule but there are as well players who abuse the bonus and we need to protect ourselves.
I personally would not take a bonus at any casino as it will restrict your gaming too much.

Are we the perfect casino .. No we are not but we try our best that players have a good time and can enjoy their winnings.

As I said before if any of you have any problem I'm more than happy to help and I will see for a solution regarding the wager requirement list of the slots.
 

Roedgaard72

Experienced Member
Joined
Mar 22, 2016
Location
Denmark
I have a friend, who got 14000dkr (about 1660£) confiscated from Skillonnet casino. He played Secret of the stones for a few spins and a couple of others. The problem was, they kept adding restricted slots, so you had to keep up all the time.

The worst thing though, is they operate with the low rtp version on playngo slots (at least in my juristriction). When I confronted them, they had no idea what I was talking about. Even when I provided proof. Since then I rarely played on any of their casinos. Unfortunately.
 

QueenVegas_David

I-Gaming Industry Representative
Joined
Nov 22, 2018
Location
Malta
I have a friend, who got 14000dkr (about 1660£) confiscated from Skillonnet casino. He played Secret of the stones for a few spins and a couple of others. The problem was, they kept adding restricted slots, so you had to keep up all the time.

The worst thing though, is they operate with the low rtp version on playngo slots (at least in my juristriction). When I confronted them, they had no idea what I was talking about. Even when I provided proof. Since then I rarely played on any of their casinos. Unfortunately.

But I guess this has nothing to do with Queenvegas we can make our own decisions if it comes to confiscate funds from a player.

I actually don't understand what he has done wrong here by playing these slots ?? What's the full story ?
 

colinsunderland

RIP Colin
Joined
Jan 28, 2016
Location
uk
We would be happy to give you that deposit if you like, it would not be fair you are wasting your money for doing all of us a favour. If you like please pm your username.

Our Casino is handling this case by case .. the example colinsunderland gave would not make you break this rule.

As an example, if you bet 5 euro and after a big win you change to 50 cents bets, this may cause some questions, however that is done case by case with us

This term is nearly in any casino, not just us and the reason why we have it, is that there are players out there who are exploiting and abuse bonuses ( already happened )

It's easy to complain that the Casino is trying to get your money at any costs and I'm sure there are some casinos who abuse that rule but there are as well players who abuse the bonus and we need to protect ourselves.
I personally would not take a bonus at any casino as it will restrict your gaming too much.

Are we the perfect casino .. No we are not but we try our best that players have a good time and can enjoy their winnings.

As I said before if any of you have any problem I'm more than happy to help and I will see for a solution regarding the wager requirement list of the slots.

Thank you for replying, its good you are still engaging while we aren't exactly full of compliments :)
Can I ask, how is it bonus abuse to do what you say though, what advantage does it give the player? The RTP is the same if you play 10p stakes or £5 stakes, just means that it will take longer to grind out the WR if you reduce the stake, I honestly dont see what advantage would be gained by doing it?
 

Roedgaard72

Experienced Member
Joined
Mar 22, 2016
Location
Denmark
I have a friend, who got 14000dkr (about 1660£) confiscated from Skillonnet casino. He played Secret of the stones for a few spins and a couple of others. The problem was, they kept adding restricted slots, so you had to keep up all the time.

The worst thing though, is they operate with the low rtp version on playngo slots (at least in my juristriction). When I confronted them, they had no idea what I was talking about. Even when I provided proof. Since then I rarely played on any of their casinos. Unfortunately.
But I guess this has nothing to do with Queenvegas we can make our own decisions if it comes to confiscate funds from a player.

I actually don't understand what he has done wrong here by playing these slots ?? What's the full story ?

Well. All of the Skillonnet had the same rules regarding the huge numbers of restricted slots and often you talked to the same people across the sites. My mistake if Queen Vegas was an exception.
I liked playing on the sites, until you added Playngo. Why play at a site where you get 94% rtp ,when you can get 96% on other sites. It is hard enough to win and people I know kind of expect to get the 96ish rtp version.
 

QueenVegas_David

I-Gaming Industry Representative
Joined
Nov 22, 2018
Location
Malta
Thank you for replying, its good you are still engaging while we aren't exactly full of compliments :)
Can I ask, how is it bonus abuse to do what you say though, what advantage does it give the player? The RTP is the same if you play 10p stakes or £5 stakes, just means that it will take longer to grind out the WR if you reduce the stake, I honestly dont see what advantage would be gained by doing it?

Thanks a lot ... you can't get always compliments .. they may come at a later point :)

I honestly can not tell you how to abuse a bonus .. but it has nothing to do with the RTP

what i can say is that you loose less and win less on a 50cent bet as on a €5 bet .. i think that explains it already

Hope you all have a good ''Black Friday'', there are some good offers around especially from the UK for Europeans :)
 

colinsunderland

RIP Colin
Joined
Jan 28, 2016
Location
uk
Thanks a lot ... you can't get always compliments .. they may come at a later point :)

I honestly can not tell you how to abuse a bonus .. but it has nothing to do with the RTP

what i can say is that you loose less and win less on a 50cent bet as on a €5 bet .. i think that explains it already

Hope you all have a good ''Black Friday'', there are some good offers around especially from the UK for Europeans :)

ok, but if I say deposit £50 and get a £50 bonus @ say 30 x D+B then my wagering requirement is £3000. I still have to wager £3000 whatever the bet. If I keep playing at £5 I either lose my deposit fast or win a lot and easily clear wagering, if I play at 50p I might take 10 times as long but I will still either lose or win. I could play £5 spins on book of dead and win £5000 first spin, means after wagering I am guaranteed 2k even if I lose ever spin after that. But I could win another £5k 10 spins later, guaranteeing a £7k cash out. If I dropped to 50p spins its unlikely my cashout would be close to £7k, so surely that would be better for the casino not the player.
What I mean is, for every advantage a player can get from that, the the casino can get the same advantage depending on how the reels spin.
 

brianmon

Ueber Meister
webby
mm4
Joined
May 22, 2013
Location
Cumbria
We would be happy to give you that deposit if you like, it would not be fair you are wasting your money for doing all of us a favour. If you like please pm your username.

Unfortunately I don't have an account at QueenVegas. The welcome offer and bonus T&C weren't tempting enough for me to open one.

I would have used my account at Dreuck Glueck. Since it seems that all Skill-on-net casinos have the same T&C, and i would assume the same restricted games. That's also assuming that the list of restricted games is fixed, and not variable on a customer by customer basis?
 

QueenVegas_David

I-Gaming Industry Representative
Joined
Nov 22, 2018
Location
Malta
Unfortunately I don't have an account at QueenVegas. The welcome offer and bonus T&C weren't tempting enough for me to open one.

I would have used my account at Dreuck Glueck. Since it seems that all Skill-on-net casinos have the same T&C, and i would assume the same restricted games. That's also assuming that the list of restricted games is fixed, and not variable on a customer by customer basis?

Sorry for the late reply .. it should be the same as for everyone and not one customer gets another terms as someone else.
 

brianmon

Ueber Meister
webby
mm4
Joined
May 22, 2013
Location
Cumbria
Hi lockinlove

I'm sorry, but .....

That's how it is for now, as i said in my Post that we will try to find a solution .. which can be either list them or something different.


I understand the frustration from everyone, but let me come back with an answer first, not later as next week Monday.

And the answer is..........?
since it's now Tuesday
 

LadyJelena

CM Account Manager
Staff member
CAG
MM
Joined
Mar 18, 2012
Location
Serbia
Hey guys, I'm sure there's gonna be an answer soon - we were all at the SiGMA conference, which was crazy busy - therefore there must be some delays I guess :)
 

lockinlove

Staring into the sun
PABaccred
PABnonaccred
Joined
Jan 17, 2014
Location
Canada
I decided to give them a try with a small deposit. Bonus wasnt added for some reason and got ahold of the rep and she gave me a very generous offer for the mess up because delays in responding over the holidays.

Got some real nice hits including an 800X on reactoonz..some wager but I should get a decent cashout and will give an update on how it goes. I play on playojo which is the same software and rules here and have got cashouts there so should be pretty straight forward. Or lets hope anyways!
 

lockinlove

Staring into the sun
PABaccred
PABnonaccred
Joined
Jan 17, 2014
Location
Canada
Alright so what happened was I deposited $45 and took a bonus but for some reason it wasnt added. I contacted support and the rep Kate here. But it was over holidays so she wasnt around for a bit. But when she came back she gave me 50 spins on $2 as a way to make up for it. Which was awesome. I didnt do too well from the spins I only won $43 so it was kind of sucky.

But it worked out perfectly because I got some really good hits so wager was less on me to complete. I cashed out $950 and first business day, which was today I was paid.

Any games that are restricted, you can play with your money, you just cant play it with bonus money.

Great first experience.
 

robby811

Hottie Tottie Meister
Joined
Dec 21, 2016
Location
Germany
Alright so what happened was I deposited $45 and took a bonus but for some reason it wasnt added. I contacted support and the rep Kate here. But it was over holidays so she wasnt around for a bit. But when she came back she gave me 50 spins on $2 as a way to make up for it. Which was awesome. I didnt do too well from the spins I only won $43 so it was kind of sucky.

But it worked out perfectly because I got some really good hits so wager was less on me to complete. I cashed out $950 and first business day, which was today I was paid.

Any games that are restricted, you can play with your money, you just cant play it with bonus money.

Great first experience.

Congratz on your win Lady :)
 

QueenVegas_Kate

Dormant account
Joined
Nov 15, 2018
Location
Malta
Alright so what happened was I deposited $45 and took a bonus but for some reason it wasnt added. I contacted support and the rep Kate here. But it was over holidays so she wasnt around for a bit. But when she came back she gave me 50 spins on $2 as a way to make up for it. Which was awesome. I didnt do too well from the spins I only won $43 so it was kind of sucky.

But it worked out perfectly because I got some really good hits so wager was less on me to complete. I cashed out $950 and first business day, which was today I was paid.

Any games that are restricted, you can play with your money, you just cant play it with bonus money.

Great first experience.

Thank you very much for a kind feedback!
 

brianmon

Ueber Meister
webby
mm4
Joined
May 22, 2013
Location
Cumbria
Hi lockinlove

I'm sorry, but .....

That's how it is for now, as i said in my Post that we will try to find a solution .. which can be either list them or something different.


I understand the frustration from everyone, but let me come back with an answer first, not later as next week Monday.

Still waiting for the answer which was promised on 22nd of November :rolleyes:
 

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