Queen Vegas Bought by EuroKingClub - Non Payment

greaseman

Dormant account
Joined
Dec 11, 2012
Location
UK
I had an account with Queen Vegas a couple of years ago where I won €10,000 on their slots. Unfortunately the max win was €5,000 so there were paying me out that amount.

Everything was fine until it came to the last payment installment, where they became non-responsive. After several months I found out that another casino had bought them out - EuroKingClub Casino.

EuroKingClub sent me this;
Please be informed that we passed your request to our payments department to double check the informations.

Meanwhile i will advise you to open one eurokingclub casino account in case we will get a confirmation to credit your 1400 EUR and then we proceed further.

User's that had an account in Queen Vegas account need to open one account in our casino and inform us about this.If you had funds in your Queen Vegas account those should be credited to your new eurokingclub account and from this account you will be able to play/deposit/withdraw.


I've emailed them my ID several times, called them, and done as they asked but they won't credit my new account with my €1400 balance. They just don't reply to emails or say their 'Risk Department is looking into it'

Does anyone know anything about this EuroKingClub Casino?
 

vinylweatherman

You type well loads
Joined
Oct 14, 2004
Location
United Kingdom
I had an account with Queen Vegas a couple of years ago where I won €10,000 on their slots. Unfortunately the max win was €5,000 so there were paying me out that amount.

Everything was fine until it came to the last payment installment, where they became non-responsive. After several months I found out that another casino had bought them out - EuroKingClub Casino.

EuroKingClub sent me this;
Please be informed that we passed your request to our payments department to double check the informations.

Meanwhile i will advise you to open one eurokingclub casino account in case we will get a confirmation to credit your 1400 EUR and then we proceed further.

User's that had an account in Queen Vegas account need to open one account in our casino and inform us about this.If you had funds in your Queen Vegas account those should be credited to your new eurokingclub account and from this account you will be able to play/deposit/withdraw.


I've emailed them my ID several times, called them, and done as they asked but they won't credit my new account with my €1400 balance. They just don't reply to emails or say their 'Risk Department is looking into it'

Does anyone know anything about this EuroKingClub Casino?


This is a prime example of why payment by instalments is no less than unacceptable. It's bad enough that they shaved 50% off the win to start with, but to then impose an instalment plan for the rest that lasts longer than the company did is even worse.

It looks like the data has vanished, and the new owners are struggling to verify the state of players' accounts at Queen Vegas. It's not the first time players' funds have vanished when a casino has been bought out by another operator.
 

vinylweatherman

You type well loads
Joined
Oct 14, 2004
Location
United Kingdom
Odder still.

Queen Vegas is still open for business. The latest promotions calendar is for July 2013. Nothing on the website to inform players about this change. It's SkillOnNet, licensed by the LGA.
 

greaseman

Dormant account
Joined
Dec 11, 2012
Location
UK
That's odd, the Queen Vegas site wasn't there before. They used to have RTG software.
I have emailed the new site CS anyway who said I don't have account with them. I'm guessing they are going to say they are a different company now.
 

vinylweatherman

You type well loads
Joined
Oct 14, 2004
Location
United Kingdom
That's odd, the Queen Vegas site wasn't there before. They used to have RTG software.
I have emailed the new site CS anyway who said I don't have account with them. I'm guessing they are going to say they are a different company now.

This is even more suspicious, looking like the operators sold the player data and then did a runner. EuroKingClub are also telling player they have to register new accounts, and so maybe they only bought a contact list, not the details needed to transfer the accounts. It has probably come as a nasty surprise that some of the players they have contacted from that list now expect EuroKingClub to have their money from Queen Vegas.

If it has taken Queen Vegas 2 years to not quite pay $5000 by instalments, it looks like deliberate malpractice, rather than a genuine instalment plan.

The best way forward seems to be a PAB against EuroKingClub and Queen Vegas on a joint basis in order to find out exactly what has been going on. If they were paying such mediocre payment by such long instalment plans, I would expect other players will also be looking for their money.
 

greaseman

Dormant account
Joined
Dec 11, 2012
Location
UK
These guys are something else.

Even though I was emailing Queen Vegas in March 2012 about my withdrawal and EuroKingClub replied to my email (after I found them myself) in May telling me I could transfer my balance over to them, they have sent me this.

Hi greaseman

I am contacting you as per our payments departement

Please note that the old QueenVegas casino closed down last year and all player's were advised via e-mail to proceed and migrate if they wish to eurokingclub casino by the end of April in 2012.

As you have not contact at that point the old casino management we do not have any information about their database or funds of their players since the migration ended in April 2012.

We see you contacted in the end of May and begining of June 2012 when the old queen vegas was already closed.

Since then a new company bought the name only QueenVegas casino but not the players or the informations about the players that used to play in the old casino.

All the infromation and data was deleted when the old queen vegas closed down and we do not have any acces to their data.

The players who migrated to eurokingclub during the migration time have their accounts with us and at that point were made transfers as well,however this is now not possible.

If there is anything else we can assist you apart from this issue,please feel free to contact us again.

Best Regards

Caesar

EuroKingClub Customer Support
www.eurokingclub.com
Tel no:+1-514-400-9513
 

vinylweatherman

You type well loads
Joined
Oct 14, 2004
Location
United Kingdom
These guys are something else.

Even though I was emailing Queen Vegas in March 2012 about my withdrawal and EuroKingClub replied to my email (after I found them myself) in May telling me I could transfer my balance over to them, they have sent me this.

Hi greaseman

I am contacting you as per our payments departement

Please note that the old QueenVegas casino closed down last year and all player's were advised via e-mail to proceed and migrate if they wish to eurokingclub casino by the end of April in 2012.

As you have not contact at that point the old casino management we do not have any information about their database or funds of their players since the migration ended in April 2012.

We see you contacted in the end of May and begining of June 2012 when the old queen vegas was already closed.

Since then a new company bought the name only QueenVegas casino but not the players or the informations about the players that used to play in the old casino.

All the infromation and data was deleted when the old queen vegas closed down and we do not have any acces to their data.

The players who migrated to eurokingclub during the migration time have their accounts with us and at that point were made transfers as well,however this is now not possible.

If there is anything else we can assist you apart from this issue,please feel free to contact us again.

Best Regards

Caesar

EuroKingClub Customer Support
www.eurokingclub.com
Tel no:+1-514-400-9513

How very convenient.

However, your money was a withdrawal in process, not an account balance. so it would probably have not showed up anyway.

It also seems that the data was then deleted, rather than passed to the casino nominated to take on the players. I would presume this was done to avoid passing all the money over to EuroKingClub, but that only sums due to players who actively registered and asked "where's my money" would have their monies passed over.

It would normally be considered unlawful to just delete data relating to outstanding financial matters, but I presume they were licensed in a jurisdiction that allowed them to get away with it. Even companies that go bust have to appoint a liquidator, and woe betide the former directors if they deleted relevant company records rather than pass them on to the liquidators.

It's also very suspicious that the name was resurrected so quickly by a new company without them doing their due diligence. Surely any new owner of a domain would be mindful of it's immediate past, and to take on a domain that vanished with monies owing within a couple of months of the demise seems a foolhardy business decision. After all, why use a casino name that comes with such baggage when all they need do is create a fresh name, fresh site, and have it made clear that they are nothing to do with any other former operation.

My suspicion is that this is a corporate scam, similar to the old Kitchen and Double Glazing scams where one company goes bust taking customers' payments, and another rises to take it's place in the same premises, and employing the same staff, even having the same people on the board of directors, but free of any obligation to honour debts and orders from the old company.

It appears that the old owners did a runner with your money, and deliberately set up a scheme designed to place the onus on the player to spot what was going on.

EuroKingClub took an active part in this, gaining ex Queen Vegas players without the usual associated marketing costs, they are now the only company available to chase.

This would prove a very interesting case for Max, so please PAB.


A similar thing happened not too long ago:-


26 February 2013
Warning: Planet Kings (was Rey8.com) : no-pay, ignoring player issues Over the last few months we've received a number of issues where players of the former Rey8.com site -- now Planet Kings -- are finding that their balances have either disappeared or they are not being allowed to withdraw. Apparently Rey8 changed management (rebranded?) and in the process the old players were automatically moved to the new site. Player's balances were either "lost in transit" during the switch-over -- the simply never appeared in the new PK accounts -- or PK management is demanding endless amounts of documentation (which they mysteriously never receive), or they are simply ignoring the withdrawal requests. PK management is not responding to player calls or emails; in chat they promise action but never deliver. The end result is that player's balances are either MIA or are locked in at Planet Kings.

Our many attempts to raise these issues with Rey8/Planet Kings have thus far been ignored.

WARNING: Players should be aware that their balances are at risk at Planet Kings Casino (planetkingscasino.com), especially if they were moved to PK from the former Rey8.com. Casino management is endlessly stalling player withdrawals-- effectively ignoring them-- and player complaints are being ignored. Players are advised to secure the monies owed them by the casino ASAP by whatever means available.
 
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