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ATTN: Casino Rep Quasar closing down for Swiss Players?

Discussion in 'Online Casinos' started by hoff1985, Jun 26, 2015.

    Jun 26, 2015
  1. hoff1985

    hoff1985 Meister Member mm1

    Occupation:
    IT Stuff :)
    Location:
    Switzerland
    Hey Guys,

    played there for a long time... Was besides Videoslots the only casino i left open because of the Novomatic uniqueness :)

    Yesterday i logged in and it worked, today: "Residents of Switzerland may not login due to legal issues."

    Asked Support, waiting for a reply.
     
  2. Jun 26, 2015
  3. Batman

    Batman The Dark Knight MM

    Occupation:
    Nothing much
    Location:
    PokieLand
    All their activities are most probably established there (in Switzerland) and due to that, they banned all gambling activity from that country.
     
  4. Jun 26, 2015
  5. gagamel

    gagamel Professional smurf hunter MM

    Occupation:
    Care Manager
    Location:
    Switzerland
    Mailed the Casino 1 minute ago because of this issue.

    It`s a bit strange that they don`t informed the customers, but maybe it`s just a temporary issue (but I don`t think so).

    Will give the rep a shout about this.
     
    1 person likes this.
  6. Jun 26, 2015
  7. hoff1985

    hoff1985 Meister Member mm1

    Occupation:
    IT Stuff :)
    Location:
    Switzerland
    Received an e-mail from support... Would have been nice to be informed in advance and not just kicked out..... Disappointing!

    Changing gambling regulations? Weird... I thought i would have heard that in the media... But yeah.

    Here's the mail
    I received:

    Due to changing regulations regarding online gambling in Switzerland, we must inform you that QuasarGaming.com is unfortunately required to close its doors to Swiss Players.

    The new restrictions will only apply to players residing in Switzerland.

    We thank you for playing with us, and should we obtain a Swiss gambling license in the future, we would be more than happy to accept your business.
     
    1 person likes this.
  8. Jun 28, 2015
  9. gagamel

    gagamel Professional smurf hunter MM

    Occupation:
    Care Manager
    Location:
    Switzerland
    Same blablabla mail here.

    Thank you Quasargaming for the wonderful experience. Hope you will never come back to the Swiss market.

    One last question. If I had 2000 in my account, did you mailed me about the issue or have you took my money and said good bye?
     
    1 person likes this.
  10. Aug 5, 2015
  11. diva2000

    diva2000 Dormant account

    Occupation:
    Affiliate Manager
    Location:
    Malta
    Hi All,

    I do apologize for the lack of feedback via CM - I am not sure why i have not been receiving you notifications.

    With regards to the market closure, yes it was rather sudden but also beyond our control. We did send out an email to all players and if you had a balance in your account, naturally you are able to request a withdrawal.

    The new restrictions applies for all players accessing our website from Swiss IP address.

    If you have a remaining balance on your account, so you may still contact us via email on This email is not visible to you. in order to be refunded (If this happens to be your first payout we will process the payment to your bank account, so kindly also provide the full and correct bank details - Bank account holder name, Account number, SWIFT code).


    We sincerely thank you for playing with us, and should the situation change, we would be more than happy to accept your business.


    Wishing you all the best!

    Regards,
    Rebecca
     
  12. Aug 5, 2015
  13. hoff1985

    hoff1985 Meister Member mm1

    Occupation:
    IT Stuff :)
    Location:
    Switzerland
    All good! I've expected this on some point. Quasar was the only site seiss players were able to play Novomatic slots, those are blocked at all other sites. But as Novomatic is so strong in our landbased casinos i can still play them ;-)
     
    1 person likes this.
  14. Aug 5, 2015
  15. gagamel

    gagamel Professional smurf hunter MM

    Occupation:
    Care Manager
    Location:
    Switzerland
    Casino fantasia has Novomatic slots for swiss players.
     
    1 person likes this.
  16. Aug 5, 2015
  17. hoff1985

    hoff1985 Meister Member mm1

    Occupation:
    IT Stuff :)
    Location:
    Switzerland
    Thanks, i wonder for how long as they are blocked everywhere else... Will check them out :)

    Sometimes it's weird... WMS was a funny thing as well. Couldn't play them ever. Then they worked for over a year at some casinos and now they are blocked everywhere again.... Thank God NetEnt, MG and Co are playable everywhere for me :)
     
  18. Aug 5, 2015
  19. hoff1985

    hoff1985 Meister Member mm1

    Occupation:
    IT Stuff :)
    Location:
    Switzerland
    If i want to browse to Casino Fantasia i get a message that it's restricted as well :) "Regional Restrictions"

    Aufgrund regionaler Einschränkungen, gestattet es CasinoFantasia.com nicht, dass Einwohner einiger Länder bei uns um Echtgeld spielen. CasinoFantasia.com behält sich vor, die Liste der Länder, auf welche diese Bestimmung zustrifft, jederzeit zu ändern.

    Sollten Sie Fragen haben oder weitere Informationen benötigen, so senden Sie uns bitte eine Email an This email is not visible to you.

    Vielen Dank!
     
  20. Aug 6, 2015
  21. hedgehok

    hedgehok Meister Member mm3

    Occupation:
    self-employed
    Location:
    Germany
    WMS is playable from Germany now :)
    I don't know what caused that, but I love that fact :D
     
    1 person likes this.

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