Quality of online casinos

[spoton]

Is it just me or has the quality of the online casinos sunk very much the last few years? Before I atleast knew that most sites would work decently, but now it feels like going to the kebab shop on the corner. You never know whos in charge or what to expect. It seems companies is in a too much hurry to get their sites running, that they wont take the time to test things out properly. And most of the support seems to be hired in from the street going trough a few weeks training in customer service. Do they know anything about tech. details or gambling? Rarely in my opinion. But atleast they seem to be polite and customer friendly when they provide you with the wrong piece of information for the 4th time.

And that goes for quite a few sites accredited here aswell. Sure their rep might give you a compensation, but that doesent cut it if they dont do anything about the real problems.

 

[cnichas]

Is it just me or has the quality of the online casinos sunk very much the last few years? Before I atleast knew that most sites would work decently, but now it feels like going to the kebab shop on the corner. You never know whos in charge or what to expect. It seems companies is in a too much hurry to get their sites running, that they wont take the time to test things out properly. And most of the support seems to be hired in from the street going trough a few weeks training in customer service. Do they know anything about tech. details or gambling? Rarely in my opinion. But atleast they seem to be polite and customer friendly when they provide you with the wrong piece of information for the 4th time.

And that goes for quite a few sites accredited here aswell. Sure their rep might give you a compensation, but that doesent cut it if they dont do anything about the real problems.

I can relate and agree with a lot you said, but I think In some areas it's improved, casinos are offering wager free spins and the multi platform casinos on the rise are also improving,
Support yes in most is terrible but when I look at how some casinos have focused mainly on retaining players and almost encouraging them to win in my view is a great improvement especially when you see how playtech is going from bad to worse, also I personally find the bonuses offered today are a lot better and reasonable in comparison to outrages wagering requirements of just a year or two ago
So I'm kinda half and half here
Getting better
And
Getting worse

 

[spintee]

Your bang on the money, you was spoton

Seems now days they are walking b4 they can run, Example, spingenie feking good site, Easy navigate terms are easy, The whole site was about 4 pages if that, feking ran great, Not so many games but I said, I will find the post, PLEASE DO NOT do nothing if going to mess up site, Such as add aload of providers and get all slow spins ect, Well guess what They started geting new games and was all good untill adding th MG and bang errors,

I would like Paul (spingenie rep) to see this as I gave him fair waring, I not depost in a while due to this, He cam confirm, WHy Why Why do they do it is beyond me

 

[dionysus]

Can't say I agree. I think it really depends where you play. Phil (BETSpin), luckysox (SlotsMillion), and Ben (GUTS) ...just a few off the top of my head... have been stellar answering my Qs and quick to respond. Honeestly, I've found support not only only to have been better over the years, but consistently good.

 

[homerbert]

There is too many casinos already. This is very good business, and gambling boom i think. I hope this market will just grown tbh, but the problem is that 5 years ago to add for example netent games you was required to have really good amount of money, and netent does not give their games to anyone. Now it is easy breezy to get any software, easy to get license, and there is too many casinos which run with not very professional stuff(starting from owners, to all other stuff). This is why there is growing difference between really top casinos, and really bad casinos(with same softwares).

People in a head of top casinos are awesome guys, like Ben, like Phil, like Andy, like Igor like many others. They are true professionals, this is why they on top. And this is why there is still a lot of bad casinos.

 

[spintee]

There is too many casinos already. This is very good business, and gambling boom i think. I hope this market will just grown tbh, but the problem is that 5 years ago to add for example netent games you was required to have really good amount of money, and netent does not give their games to anyone. Now it is easy breezy to get any software, easy to get license, and there is too many casinos which run with not very professional stuff(starting from owners, to all other stuff). This is why there is growing difference between really top casinos, and really bad casinos(with same softwares).

People in a head of top casinos are awesome guys, like Ben, like Phil, like Andy, like Igor like many others. They are true professionals, this is why they on top. And this is why there is still a lot of bad casinos.

Al the reps are good, I Have seen a few flown the nest since I have been here, I not remember names but I no what goes on, The reps are great but are paid to sweet us up, Please do not think no different, I am not saying there not bad people as I would spend my last quid on alot of them, But remember not only are we playing a game they also want us to stay in the game, May it me it give us a few lives or sort players out a few games, We still want to go even low we might get out of credits there is always more where that came from,

 

[Simmo!]

I kind of agree but not so much that the older operators have got worse necessarily but more because it is much easier to get a platform and the licensing process is more streamlined which, in turn, means the barriers to entry are lower.

I don't really think the industry has moved on that much in the past 10 years to be honest. Obviously regulation and tax has but in terms of how casinos treat their players, little has changed and indeed, much has gone backwards.

But that said, if you play at the right places, it's no worse than it used to be. It's just that finding the right places is harder.

 

[dunover]

There are great casinos out there with multi-platforms and instant withdrawals, good CS etc.

There are though still too many dark practices going on, even among the accredited sites, including:

Sly 6X D max cash-outs on SUBs, not shown in the bonus terms but hidden away in the general terms. YES! most MG downloads bar 32red/CR.

Dishonestly labelling 'loss limits' as deposit limits so you can lose back any wins as your (supposedy) fixed deposit limit gets your w/d's added to it. YES! Betsafe, HeyPoker, Redbet and Whitebet! Take a look at Trada and Guts to see how to do it right chaps!!

Failure of casinos to disclose related sites so they can FU later if you took a bonus at another one or SE'd. YES! you EM and SkillonNet

Not properly informing you that the '35xB WR' is actually 35 X D+B....

Auto-adding bonuses you may not want.

Not adding to the bonus terms prohibited/reduced WR slots but hiding them in general terms.

So yes, despite the efforts of sites like CM and lip-service paid by some reps here, the BS is still flowing thick and strong over our shoes...

 

[spintee]

There are great casinos out there with multi-platforms and instant withdrawals, good CS etc.

There are though still too many dark practices going on, even among the accredited sites, including:

Sly 6X D max cash-outs on SUBs, not shown in the bonus terms but hidden away in the general terms. YES! most MG downloads bar 32red/CR.

Dishonestly labelling 'loss limits' as deposit limits so you can lose back any wins as your (supposedy) fixed deposit limit gets your w/d's added to it. YES! Betsafe, HeyPoker, Redbet and Whitebet! Take a look at Trada and Guts to see how to do it right chaps!!

Failure of casinos to disclose related sites so they can FU later if you took a bonus at another one or SE'd. YES! you EM and SkillonNet

Not properly informing you that the '35xB WR' is actually 35 X D+B....

Auto-adding bonuses you may not want.

Not adding to the bonus terms prohibited/reduced WR slots but hiding them in general terms.

So yes, despite the efforts of sites like CM and lip-service paid by some reps here, the BS is still flowing thick and strong over our shoes...

Very true word spoken, I remember them memos from the other month and someone had stuck one on with a few people laughing in the office, This post bought it straight back

I can imagine, a few reps in the office having a joke saying we fooled them them again Credit where its due low the reps do a good job

 

[horseplayer]

I don't have a problem with growing pains exhibited by new casinos. Let's face it, there is going to be a learning curve for the CS folks they hire.

What bugs the hell out of me are accredited casinos giving the run around instead of providing decent CS. Excuses like the dog must have eaten your email, 'we never received it.'

 

[spoton]

I agree there are some good casinos on here, but I have to say that there are times when even some of them have dissapointed me. I mean, how long have some of the Quicfire games had serious lagging issues without anyone doing anything about it? And eventhough the casinos can't control Microgamings backend, they are the onlyones who can force Microgaming to do something about it.

But as you guys have said, I agree the biggest problem is that we have companies that throw out licences to everyone that can pay them a quick buck.

 

[BigSD]

I've only recently come back to playing online casinos after a break for a few years and I have to say I think the quality has diminished remarkably. In the past I probably played at 200 casinos and I can't recall ever not getting paid. There was one instance at one of my very first deposits where I played a bonus in the wrong currency but I learnt from that and never broke the terms ever again. Since I've come back I've lost my money at Grand Parker to some serious criminals and I doubt I'm getting paid from Fenix casino too. Obviously it is my own fault playing at these places but the point is I think I could've gotten away with this 5 years ago.
I think the thing that gets me is that you generally used to know, if you were playing at microgaming/netent/playtech casinos, then you were pretty safe. If you were playing with the likes of RTG then keep your eyes open and hold your breath while the withdrawal is going through. Now it feels like there are no safe areas. Sure you can play at the accredited casinos and that is probably the best policy but then there are other sites that have blacklisted some of Casinomeisters accredited casinos. It is very confusing and takes too much effort to research casinos and have any trust. For that reason I don't think I'm playing at online casinos anymore.

 

[Simmo!]

.... if you were playing at microgaming/netent/playtech casinos, then you were pretty safe. If you were playing with the likes of RTG then keep your eyes open and hold your breath while the withdrawal is going through. Now it feels like there are no safe areas.

I think you've highlighted the area that has changed the most. In the past MG in particular had stringent licensing terms - plus they were expensive. Nowadays, there are aggregators and white label platforms in the middle so MG games crop up at lots of "casinos" with nowhere near as strict - or as expensive - licensing and probably with less stringent due diligence checks on the prospective owners.

Many of the remaining dedicated MG casinos have introduced tardy terms, longer reverse periods and generally sacrificed some customer-focused initiatives for revenue-generating ones which may be a knock-on effect and an indication of a much more competitive market.

The long and the short of it is that the barriers to entry are lower and inevitably, without any global control body in place, that will lead to the introduction of products with lower standards.

(Playtech has always been a bit of a mixed bag IMO)

 

[DenniseTan]

You have a good point right there but I can't say I agree.
It really just depends on which casino you decide to play at. You just have to be sure that that casino is reputable and legit enough, although you can't really prevent them from using dark practices.
On the other hand and IMO, it's harder to gain new members than to retain old members. What I'm trying to say is big companies tend to slack off when it comes to cs because they're complacent that they'll never run out of customer.