Deposit Not Showing Up At Purple Lounge

[casinosyn]

Hi,
I have just deposited at this casino and my money has not shown up in my account. They have no live chat avail and no phone numbers on their site and to be honest I am pretty annoyed. Has anyone had any good experiences with them? I always thought choosing an accredited casino would stand me in good stead for getting a game but at the moment I am not sure. How can a casino with zero support be accredited?

 

[kakata]

dont worry...it must be a temporarely problem

 

[vinylweatherman]

Hi,
I have just deposited at this casino and my money has not shown up in my account. They have no live chat avail and no phone numbers on their site and to be honest I am pretty annoyed. Has anyone had any good experiences with them? I always thought choosing an accredited casino would stand me in good stead for getting a game but at the moment I am not sure. How can a casino with zero support be accredited?

They have a rather unusual system for a Microgaming casino. Firstly, the deposit goes into your general purse, you then have to execute a transfer to place it either into the poker room, or the casino.

Purple Lounge is a combination of casino and poker, and operates more like a sportsbook site rather than a straight forward casino.

Withdrawal is similarly confusing. Withdrawing from the casino simply places the money back into the purse, you then have to withdraw from this purse back to your chosen method (usually the deposit method).

Purple Lounge are fast payers though, provided all terms are met.

Support is Email and Live Chat (often unavailable though, which is not really that impressive).

There is also a Casinomeister rep, whose name is a construct of "Purple<name of rep>". For example, the first rep was Naomi, who went under the user "PurpleNaomi".

Currently, we have "PurpleHelen" and "PurpleZelda".


They recently had some technical problems leading to this rather convoluted deposit method not working correctly, and it would be disappointing if this was the case yet again, rather than the player needing guidance on the method of getting a deposit into the casino.