Purple Lounge unclear deposit method (was pain in the ass)

Rusty

Banned User - repetitive flaming
Joined
Jul 23, 2006
Location
Manchester UK
Thank you Purple lounge for wasting my time.
Advertising that you take moneybookers on your home page and then only giving the option to use Neteller once I have opened an account and downloaded your software kinda makes me MAD:mad:
I do'nt want to use Neteller because like yourselves they are a pain in the ass!

I only tried there because I went to log in to my 32 Red account and was politely informed my account was locked. It was fine a few days ago no problems, no emails, no nothing and I really can not be bothered to find out for what BS reason it is locked.
Online gaming what a joy.....

OK 32 Red deserve an apology.
Just been back to their live help and after some time and confusion I found out I was using an old account number that I had closed back in 2005!
Why the hell my pc wanted to use that I have no idea but anyway it all sorted now...big sigh
Sorry 32 Red...see I'm a pussycat
 
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Swede

Hell is only a word
PABaccred
PABnonaccred
Joined
May 1, 2006
Location
Anaon
Bummer Rusty. But 32 can solve pretty much any problem, even above and beyond their duties(I almost got a date with one of the live help gals once, won't give her name tho) :p

Purple Naomi is here on the forum and I'm sure your issue can be discussed. Tell her just this and she'll understand, I'm sure.

PS - How's it going, winning casinowise?
 

Rusty

Banned User - repetitive flaming
Joined
Jul 23, 2006
Location
Manchester UK
Bummer Rusty. But 32 can solve pretty much any problem, even above and beyond their duties(I almost got a date with one of the live help gals once, won't give her name tho) :p

Purple Naomi is here on the forum and I'm sure your issue can be discussed. Tell her just this and she'll understand, I'm sure.

PS - How's it going, winning casinowise?
Did you say winning wise? :eek2:

Haha 32 Red said they would send me a new password, still no password :confused:
back to live chat;

Rosanne: Thank you for contacting us, . My name is Rosanne, how can I help?
Me:hi iwas told i would be sent a new password via email and I have not received one
Me:I was chatting to pritash
Rosanne: I am just checking your account now, I won't be a moment.
Rosanne: Your account nuber is *****.
Rosanne: Your password has been reset but unfortunately, the message failed to deliver to you.
Me:i know that is why i am here :p
Rosanne: Is it possible that you can re - open a new chat, do not divulge your account number and I can give you the password?
Me:you can not tell me now?
Rosanne: If you can come on and just confirm your name and postcode.
Me:but not now?
Rosanne: No, we do not do that for security reasons, we don;t give out the password and account number to gether.
Rosanne: I will answer the chat.
Me:oops:k i will come straight bak

Oh joy, back into live chat;

Steve: Thank you for contacting us, me. My name is Steve, how can I help?

:lolup::lolup::lolup::lolup:

Ahh but I got there in the end.:D

5:30pm decide to have a game of poker
7:35pm decide to still have that game of poker ;)

Not 32 Reds fault and thanks to the Girls and guys there for helping.
All I need now is to have my pock As cracked 1st hand, you will hear the scream from your windows
 

Rusty

Banned User - repetitive flaming
Joined
Jul 23, 2006
Location
Manchester UK
Ahahahhahahahahahhahahahhahhahahahahahha.
Ohhhhhhhhh
Ahahahahahahahhahahahahahhaahhahah
deep breath.
OK just tried to upload funds to my moneybookers account and.......
Your Debit/Credit card payments have been locked for 24Hours this can not be changed by you or our service team.
Try again tomorrow.
WTF is going on!
I swear it is a conspiracy.
OK I will just have to use my card at 32 Red...watch this space
 

Rusty

Banned User - repetitive flaming
Joined
Jul 23, 2006
Location
Manchester UK
Yup, just as I thought my old card is on there and it won't let me add a new one. Back to live chat..now 8:04pm and yes this is 100% genuine.

Update:
Rosanne: Thank you for contacting us, . My name is Rosanne, how can I help?
Me:Hi, I want to add a card as the old one has expired but it wont let me
Me:i will play poker today...i will
Rosanne: I am just checking your account now, I won't be a moment.
Me:oops:k ty
Rosanne: I have removed the old card for you, so you should now be able to add a new one.
Me:thank you
Rosanne: You are very welcome.
Rosanne: Bye for now.
Me:have a nice evening...better than mine :D

OK filled in all my details and it will not accept the transaction.
Very strange as I know there are funds in the account.
Maybe my Bank blocking these transactions?

UPDATE:
After another long chat with CS seems my Bank is not authorising transactions on that card :O
Well I am not using my VISA I have had enough, I surrender..
Just hope it is nothing serious going on with my Bank account...
 
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vinylweatherman

You type well loads
Joined
Oct 14, 2004
Location
United Kingdom
Crumbs:eek:

Anyone would think you were AMERICAN with all this deposit trouble.

UK card companies are cracking down though, and may be reluctant to allow gaming transactions even where they did so before. I found my Lloyds VISA card will not accept such transactions, and it was a DEBIT card. Barclaycard so far is the most reliable UK card for gambling, still treated as purchases, the rest treat such transactions as cash advances, and apply more stringent limits, as well as charging interest at the higher cash rate from day one.

I am interested in how you managed to download Purple Lounge, was this the Poker or the casino? The casino is still billed as Flash only, and the download was put on hold because of the many problems Viper casino lobbies were giving players earlier.

The reason your PC "remembered" that long dead account was due to remnant registry keys. These hold on to the account number, and when you reinstalled, this would cause the registration/activation screen to be bypassed with you getting the normal login prompt with the password needing to be entered. If you have used more than one computer, this could become confusing.
I never close accounts, I just stop using them, but make a note I have had them. This should prevent me from falling into the "multiple account" trap by accident unless the casino has done some serious rebranding to look brand new and unrelated to the earlier site. So far, only my accounts at Main Street have suffered this fate, and I have made special note so that I can track them from Playtech to the new RTG platforms. I have actually ended up with TWO accounts at one, due to a couple of the skins being closed rather than ported to RTG.
It's a good job you had this mishap with 32Red, rather than one of the less reputable sites who might seek to use this as an excuse to void winnings.
 

Rusty

Banned User - repetitive flaming
Joined
Jul 23, 2006
Location
Manchester UK
It was poker at purple lounge and yeah I have more than one pc so that explains the account thing.
Never had problems with this debit card before except for one time with moneybookers but it worked the next day that time.
Hopefully it is just some weird glitch.
 

Pinababy69

RIP Lisa
Joined
Oct 15, 2004
Location
Toronto, Ontario - Canada
My God Rusty, I would have pulled every last hair from my head.....well okay, just the grey ones, lol. Nightmare city. And I have indeed had days like that. Usually when I've been looking forward to playing for a week or more. :)
 

KasinoKing

WebMeister & Slotaholic..
webmeister
PABnonaccred
CAG
MM
Joined
Aug 25, 2004
Location
Bexhill on sea, England
Blimey - what a rigmarole!

I hope you get it sorted in time for tonight's CM Members tourney - at the moment it's looks like I'll be just playing with myself... :(
(Alone that is! :p)

KK
 

Casinomeister

Forum Cheermeister
Staff member
Joined
Jun 30, 1998
Location
Bierland
Eh?

Hey Rusty,

I'm a little confused here. Are you having a problem at 32Red or Purple Lounge? I want to direct the right people to this thread, but I can't if I can't figure out what/who you're complaining about. :D
 

Rusty

Banned User - repetitive flaming
Joined
Jul 23, 2006
Location
Manchester UK
Hey Rusty,

I'm a little confused here. Are you having a problem at 32Red or Purple Lounge? I want to direct the right people to this thread, but I can't if I can't figure out what/who you're complaining about. :D
Purple lounge.
They advertise that they take moneybookers when infact they do not.
I went there because my account appeared to be locked at 32 Red.
So I was doubly wound up ater wasting more time opening an account there.
Went back to 32 Red and they sorted my account out for me.
Went to moneybookers to deposit and found my account was locked for 24 hours??? no idea why.
Went back to 32 Red to deposit with my debit card and all transactions were refused.no idea why.
Everything works again now but it was a strange and worrying evening.
How could you find any of that confusing? :p
 

cynthial

Boo
Joined
Oct 9, 2006
Location
Albuquerque
Yeah, I meant Seinfeld. :)

Just what "little one" were you referring to KK? I don't think it's the same "little one" I was referring to. :D

Now I am blushing. :oops:
 

winbig

Keep winning this amount.
Joined
Mar 10, 2005
Location
Pennsylvania
Yeah, I meant Seinfeld. :)

Just what "little one" were you referring to KK? I don't think it's the same "little one" I was referring to. :D

Now I am blushing. :oops:


And I was wondering how the thumb came into play :eek2:

I think it has something to do with a blue Muppet...

Wait, I don't want to know :p
 

KasinoKing

WebMeister & Slotaholic..
webmeister
PABnonaccred
CAG
MM
Joined
Aug 25, 2004
Location
Bexhill on sea, England
:lolup: :lolup: :lolup:

I take it you've never watched Seinfeld :D
I don't watch television - it distracts from my gambling. :rolleyes:
Nothing personal, but if I did I certainly would not watch American sit-coms.
(Which is what I assume SeinFain is..)

My little one is my better half - 10 inches shorter than me & half my weight - we look like Laurel & Hardy! :cool:

KK
 

purplenaomi

Dormant account
Joined
Apr 25, 2006
Location
London Baby
Thank you Purple lounge for wasting my time.
Advertising that you take moneybookers on your home page and then only giving the option to use Neteller once I have opened an account and downloaded your software kinda makes me MAD:mad:
I do'nt want to use Neteller because like yourselves they are a pain in the ass!

I only tried there because I went to log in to my 32 Red account and was politely informed my account was locked. It was fine a few days ago no problems, no emails, no nothing and I really can not be bothered to find out for what BS reason it is locked.
Online gaming what a joy.....

OK 32 Red deserve an apology.
Just been back to their live help and after some time and confusion I found out I was using an old account number that I had closed back in 2005!
Why the hell my pc wanted to use that I have no idea but anyway it all sorted now...big sigh
Sorry 32 Red...see I'm a pussycat
Hello,

I am sorry to hear of your frustrations, but had you simply contacted support straight away we could have cleared this up quickly for you.

We do offer moneybookers - once you are in the software and trying to make a deposit or withdrawal you will be given two options; NETELLER or OTHER. By choosing other you will then be given the opportunity to select payment by moneybookers.

All information regarding moneybooker deposits and withdrawal's is available on our site at
You do not have permission to view link Log in or register now.


I hope this oversight hasn't put you off giving our site another go.

In future, you can contact support on support@purple-lounge.com and we will be happy to help.

Naomi
 

Rusty

Banned User - repetitive flaming
Joined
Jul 23, 2006
Location
Manchester UK
Thank you for that information but unfortunately I was having a very bad evening and it is not at all clear that you take moneybookers once I got into your site because you seem to want to force Neteller on your customers as a deposit choice.
When you first enter banking your customers get this screen;
View attachment 6538

Ok no Moneybookers there so try pressing deposit only to get this screen.

View attachment 6537

At this point I reasonably decided you must only be taking Neteller and cards.

I am sorry I did not contact your support or PM you as you rightly state that you do take Moneybookers and is not fair that my complaint states that you do not.
This was due to the unfortunate set of circumstances that surrounded my visit to you site and I apologise for this.
However I do think you need to look at how your banking options are presented to avoid such confusion in the future.
Perhaps you should not push Neteller so hard?
 

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