1. Follow Casinomeister on Twitter | Facebook | YouTube | Casinomeister.us US Residents Click here! |  Svenska Svenska | 
  2. By continuing to use the site, you agree to the use of cookies. You can find out more by following.Find out more.
    Dismiss Notice
  3. Sister site to Casino Max launches

    Roaring 21 has just launched - sister casino to Casino Max, and they have a special promotion for you!! .They are in the Baptism by Fire - you can check them out here: Roaring 21 BBF and special promo.


    Dismiss Notice
Dismiss Notice

BGO Exclusive Promo: 25 free spins with No Wagering on Archangels Salvation

Get Up to 25 free spins on Archangels: Salvation
No wagering requirements and No Max Win cap!

New Depositing players ONLY.
Dismiss Notice
REGISTER NOW!! Why? Because you can't do diddly squat without having been registered!

At the moment you have limited access to view most discussions: you can't make contact with thousands of fellow players, affiliates, casino reps, and all sorts of other riff-raff.

Registration is fast, simple and absolutely free so please, join Casinomeister here!

Purple Lounge - review

Discussion in 'Online Casinos' started by Let_It_Ride, Jun 26, 2007.

    Jun 26, 2007
  1. Let_It_Ride

    Let_It_Ride Quit Gambling

    Occupation:
    none
    Location:
    europe
    I thought I'd start a new post on this as it's not everyday we get asked and maybe we'll be able to effect some change.

    Hi, had 55GBP in my Neteller account that I was unable to withdraw (don't ask) so thought I'd give your casino a spin and glad I did

    good points

    - love the colours of your website, purple is it?
    - even better love the sexy lady (is it you Naomi)?
    - super fast payout, less then 2 hours to my neteller account and no stupid document requests
    - didn't see a reverse withdrawal button anywhere
    - judging by your posts here, it's good to see you believe in customer service, please don't end up bitter and twisted like some of the other reps on here (I know us players can be a real pain in the arse at times)
    - I won!

    bad points (well they're not really bad bad points)

    - got to agree the banking screen(s) are a bit confusing compared to other MG casinos
    - was a bit bummed when I found you charge a fee to withdraw, however if you keep up the fast payout service then I'm willing to pay
    - having said that I see you don't process over the weekend! If you want to be the best then process payouts over the weekend, you'll win lots of customers
    - live (online) support has been unavailable since yesterday, better you don't offer this service if it's not available 24/7

    TBA

    - I've sent an email to your support earlier today, it will be good to see how fast they are and if they are able to reply to my query
    - will post more as and when I come across further points

    hope this helps
     
    3 people like this.
  2. Jun 26, 2007
  3. Let_It_Ride

    Let_It_Ride Quit Gambling

    Occupation:
    none
    Location:
    europe
    more feed back

    more good points

    - good to see the name of the CEO on the webpage, always helps to know who is behind the casino
    - did I meantion the sexy gal!

    bad points

    - average reply times to emails was 7 hours, far too long compared to other casinos
    - CS only responded to one part of my email, why is it so difficult to find staff who can read an email and deal with ALL the points raised?

    - no cash check button, eventually found need to click, bank, my account, accounts, history and even then you can't see the staus of your withdrawal
    - decent enough service monday - friday 9am - 5pm, but outside of these times forget it! I don't have the stats but I'm sure most people play evenings and weekends so it is at these times you need to provide more CS staff, account staff, security staff and management
     
    1 person likes this.
  4. Jun 26, 2007
  5. Rettahs

    Rettahs Dormant account

    Occupation:
    Consultant
    Location:
    Saint Louis
    Oh, I know I am going to regret asking this but I just can't resist :).


    Did you find out about their Banning policy to make sure they will ban you for life when you ask them to?
     
  6. Jun 26, 2007
  7. fcat

    fcat Banned User

    Occupation:
    accountant
    Location:
    fl
    Geez rettah, only a problem gambler would ask that and how do you know your a problem gambler until its too late?
     
  8. Jun 26, 2007
  9. Let_It_Ride

    Let_It_Ride Quit Gambling

    Occupation:
    none
    Location:
    europe

    As a matter of fact, I did, it is up to the player (addict) to state the required period of time when asking for the ban.

    Thanks for raising this valid point.
     
  10. Jun 26, 2007
  11. Rettahs

    Rettahs Dormant account

    Occupation:
    Consultant
    Location:
    Saint Louis
    I sort of figured you would have asked them that but didn't see it in your review :).
     
  12. Jun 26, 2007
  13. Rettahs

    Rettahs Dormant account

    Occupation:
    Consultant
    Location:
    Saint Louis
    Geez, uumm hello, it was a valid question and one I was sure that they asked but left out of the review :).
     
  14. Jun 26, 2007
  15. fcat

    fcat Banned User

    Occupation:
    accountant
    Location:
    fl
    Valid point, and maybe I should have asked the question differently, such as how does one know that they finally have a gambling problem, and at what point
    do they ask the casino to ban them?i
     
  16. Jun 26, 2007
  17. Rettahs

    Rettahs Dormant account

    Occupation:
    Consultant
    Location:
    Saint Louis
    I guess it all depends on the gambler but in let it rides case he is a self proclaimed problem gambler (No offense meant there let it ride) as covered in this earlier thread

    http://www.casinomeister.com/forums...im-such-idiot-start-playing-online-again.html

    So for him he is aware and I was sure he asked about the self banning.

    I myself have asked to be banned from all Rival software based casinos since I caught myself chasing the losing sessions there more than on any other online casino platform. I enjoyed the games but was spending too much chasing a loss so it was easier and rather refreshing to send them an email asking them to permanently ban me.

    It is good to know the policy on self banning since it can come in handy if you catch yourself getting in too deep as let it ride found out and was covered in his thread there. Different places handle the banning in different manners.

    Oh and I apologize Let it Ride if I am bringing up a sore subject and it is good that you talked to them about all the options.
     
  18. Jun 26, 2007
  19. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    Thanks for the thoughtful review, Let_It_Ride.

    And that's not Naomi by the way. :D

    She's out of town for the time being, so she won't have a chance to respond to this until later in the week. And lest we forget - they are listed at Casinomeister here:
    http://www.casinomeister.com/casinos.php#mg
    (shameless plug) :D
     
  20. Jun 26, 2007
  21. Let_It_Ride

    Let_It_Ride Quit Gambling

    Occupation:
    none
    Location:
    europe
    no worries, however I prefer if we try and keep this post on track, it's about Purple Lounge review and not me :)
     
    1 person likes this.
  22. Jun 26, 2007
  23. Rettahs

    Rettahs Dormant account

    Occupation:
    Consultant
    Location:
    Saint Louis
    No problem, sounds like a decent place to play at. :)
     
  24. Jun 28, 2007
  25. purplenaomi

    purplenaomi Dormant account

    Occupation:
    Marketing Executive
    Location:
    London Baby
    Hello everyone.

    Thank you very much to Let_it_ride for starting this thread. It is always great to hear what our players think and this is how we improve our services and how we run things at Purple Lounge.
    Having read the review, I do believe you have some really valid points:

    All good points about support in general, thank you! But you are right it would be better to have ALL support options 24/7. This is something we are DEFINITELY talking about here and we will hopefully have it ready soon
    And yes all payouts should be made available at the weekend! Another thing I will be bringing up in my meeting with the big bad boss next week. :p
    The seven hours that you waited for your response suprises me actually, I will have a word with the support manager and see if I can find out why that was.

    I also just wanted to say that you have nothing to worry about, there will always be a responsible person on the forum for players. Purple Lounge employees have strict tests before they get to work here. We have to be very sweet and straight (not bitter and twisted) and of course professional. :D It also helps to look like the face of Purple who is Aylar and not me unfortunately! (for the boys of course!)

    Thanks again and please contact me if you have any questions or concerns.

    Naomi
     
    5 people like this.
  26. Jun 29, 2007
  27. Nifty29

    Nifty29 Dormant account

    Occupation:
    PAID CASINO SHILL
    Location:
    Turn right, then right. then right again
    Thanks for hanging around Naomi - its always nice to see casino reps listening to players.

    My only problem with PL is the signup bonus terms, which are 25x (D+B). It is really steep compared to most MG casinos, which use the clearplay system and have 30 x B terms. I dont always deposit with a bonus, but when I do I want a fair chance at winning - understanding of course that the casino should have one too - so these terms will keep me away I'm afraid.

    Again, we all appreciate your time here at the forums :)
     
  28. Jun 29, 2007
  29. Let_It_Ride

    Let_It_Ride Quit Gambling

    Occupation:
    none
    Location:
    europe
    missing funds

    my deposit just now went through okay, shows up in the account history but the funds did not appear in my casino account :mad:

    online support is offline again even though the website says they should be available mon - fri 9am - 2am BST

    I just don't know this casino well enough to know if I should be worried or not, but looks like a gaming free weekend for me. Could be worse it could be raining as well :p

    over to you Naomi.
     
  30. Jun 29, 2007
  31. Let_It_Ride

    Let_It_Ride Quit Gambling

    Occupation:
    none
    Location:
    europe
    Now I am WORRIED, support have just emailed me and asked for various documents before they say they can process my withdrawal :confused:

    What #$%#$%#@ withdrawal, I wrote to them about my deposit which went through okay but the funds did not appear in my casino account.

    I'm too pissed to even think about gambling now :mad::mad::mad::mad::mad:
     
  32. Jun 30, 2007
  33. lojo

    lojo Banned User - repetitive violations of <a href="ht

    Occupation:
    Tradesman
    Location:
    USA
    I'd go for a withdrawal over a deposit any day :D

    Time to jog or write another review? I hate gambling mad, I always lose when I do. Bad reinforcement too.

    You have nothing to worry about with Purple, Naomi will cover ya. She's a sweetheart. Now if I could only play there... someday we Yanks can go purple too:thumbsup:
     
    1 person likes this.
  34. Jun 30, 2007
  35. Let_It_Ride

    Let_It_Ride Quit Gambling

    Occupation:
    none
    Location:
    europe
    - moving above good point to bad point, as they have now asked me to provide them with docs, even though they have paid me several time this week. Also this was in response to my email to them about my missing 200GBP deposit.

    - just noticed they have NO phone number for support

    - also note to support, read the customers email, understand and digest before you fire of a reply, 99% of the time you've failed to understand the issue or have provided a nonsence reply.

    will go jogging once I've stopped hitting my head against this purple brick wall

    I'm sure Naomi will but she is probably chillin over the weekend and has every right to, however as players we need quality service over the weekend as well, hell these guys are in the UK where almost everything is 24/7 now.
     
    1 person likes this.
  36. Jun 30, 2007
  37. lojo

    lojo Banned User - repetitive violations of <a href="ht

    Occupation:
    Tradesman
    Location:
    USA
    :lolup:

    Patience, my friend. She told you earlier that weekend work will be considered when she goes to the table with your issue.

    Lets do the math on '99% of the time' :D not. It's a solid and up and coming operation. I think you have been handled nicely. We can't all put in a dollar and win a car, put in another dollar and win another car. I'm sure that your attention here will be carried to the top to help make them a better operation. Naomi said she'd take care, she will.

    Have you got ants in your pants? You're not going to go chasing a loss over this are you?

    Looks like You must register/login in order to see the link., pull up your fog collar and enjoy the weekend drizzle:)
     
    1 person likes this.
  38. Jul 2, 2007
  39. purplenaomi

    purplenaomi Dormant account

    Occupation:
    Marketing Executive
    Location:
    London Baby
    Hello,

    I would like to let you all know that we have resolved the problems Let_It_Ride has experienced with us this weekend.

    We have had a meeting this morning to discuss this review and the support problems experienced by Let_It_Ride. As a result we will be adding a phone number to our support contact details as an extra option, (we do have a phone number listed on the site at the moment, but it isnt listed under support). We are about to change our number and once we do, it will be added to our support contact details.

    It has been brought to our attention that our live chat was not available as it should have been on Friday evening and we are now investigating the reasons behind this. I would like to apologise for any problems this may have caused to our players. As previously mentioned we are looking into extending our support to cover 24/7.

    It is still early days for us with regards the new casino and we are still ironing out all our teething problems, which includes improving our support! Customer support is integral to us and we hope to avoid any of our players experiencing any problems or lack of support in the future.


    Naomi

    Lojo Thanks for the calming words! Much appreciated.
    :notworthy
     

Share This Page