RaiseThese
Dormant account
Hello everyone,
I introduced myself in the Mansion bonus problems thread.
But for those who didnt read it my name is Edward and Im a long time reader of forum. I have signup with 13 different casinos through Casinomeister who has made some well earned coin off me. Things had gone pretty smoothly until this situation occured.
ON Aug 11 I sent them $280. Their bonus policy is wager 25x that amount (7000 in my case) on nonrestricted games and they will deposit 100% cashable bonus to account when requirements are met.
I was informed by CS that there is no way for player to track wagering but that it would be done in house and that I would have no problem getting money once requirement was met.
Over the next 2 days I made wagers on all the various VP including single and multi line, a little on table games and alot on slots including Thunderstruck
( see why people like this game even though it can sicken you at times like winning 5x your bet total combined on consecutive bonus rounds
) and Tomb Raider. I went busto once and had to reup. All bets were on non resticted games, no issue there.
I kept track by hand, its not that big a deal as Ive done it at other casinos that dont have real time results. I kind of make a separate game out of that too.
On the morning of the 13th I knew that I was close as my tally was $6600 and its usually a little less than the real number. I emailed CS to get there total and was shocked that the only showed $3300. After a couple more emails stating their number couldnt be right, they sent me the report which showed the various games I played and how much was wagered each day on each game. After comparing that to my notes I determined that I was being shortchanged on the slots.
I told them that if they were to check actual game logs that there would most definately be several thousand in slot action that I wasnt given credit for. Last nite they forwarded a copy of the logs for the 2 days in question and requested that I review them and get back in touch. I spent several hours looking at the over 9000 individual actions, calculated my true bets and lo and behold I was right all along.
I tallied over $3800 in slot wagers yet there reports only game me credit for less than $400
I just sent them an email detailing my findings. I also let them know that it was uncool for them to make me do all the work. I could see where the problem was just by looking at the reports, I told them how to find the problem by reviewing the game logs, and I still had to spend hours pouring over data and doing calculations.
I will say that they have been courteous and prompt in answering my emails.
I dont believe that they are intentionally trying to shaft me.
I also believe they will come to the same conclusions that I did simply by tallying up the wagers on the game logs and eventually resolving this snafu.
I wanted to post because maybe some of you all got shorted on slot play as well and didnt know it. Also even if ( a big if these days) a casino is honorable, there can be mistakes made. I chose to not post this in complaint section because I expect resolution. But you can better be sure that I will take this further if they now find some crazy reason not to bonus or pay me.
Good gaming,
Ed
I introduced myself in the Mansion bonus problems thread.
But for those who didnt read it my name is Edward and Im a long time reader of forum. I have signup with 13 different casinos through Casinomeister who has made some well earned coin off me. Things had gone pretty smoothly until this situation occured.
ON Aug 11 I sent them $280. Their bonus policy is wager 25x that amount (7000 in my case) on nonrestricted games and they will deposit 100% cashable bonus to account when requirements are met.
I was informed by CS that there is no way for player to track wagering but that it would be done in house and that I would have no problem getting money once requirement was met.
Over the next 2 days I made wagers on all the various VP including single and multi line, a little on table games and alot on slots including Thunderstruck
( see why people like this game even though it can sicken you at times like winning 5x your bet total combined on consecutive bonus rounds
) and Tomb Raider. I went busto once and had to reup. All bets were on non resticted games, no issue there.I kept track by hand, its not that big a deal as Ive done it at other casinos that dont have real time results. I kind of make a separate game out of that too.
On the morning of the 13th I knew that I was close as my tally was $6600 and its usually a little less than the real number. I emailed CS to get there total and was shocked that the only showed $3300. After a couple more emails stating their number couldnt be right, they sent me the report which showed the various games I played and how much was wagered each day on each game. After comparing that to my notes I determined that I was being shortchanged on the slots.
I told them that if they were to check actual game logs that there would most definately be several thousand in slot action that I wasnt given credit for. Last nite they forwarded a copy of the logs for the 2 days in question and requested that I review them and get back in touch. I spent several hours looking at the over 9000 individual actions, calculated my true bets and lo and behold I was right all along.
I tallied over $3800 in slot wagers yet there reports only game me credit for less than $400
I just sent them an email detailing my findings. I also let them know that it was uncool for them to make me do all the work. I could see where the problem was just by looking at the reports, I told them how to find the problem by reviewing the game logs, and I still had to spend hours pouring over data and doing calculations.
I will say that they have been courteous and prompt in answering my emails.
I dont believe that they are intentionally trying to shaft me.
I also believe they will come to the same conclusions that I did simply by tallying up the wagers on the game logs and eventually resolving this snafu.
I wanted to post because maybe some of you all got shorted on slot play as well and didnt know it. Also even if ( a big if these days) a casino is honorable, there can be mistakes made. I chose to not post this in complaint section because I expect resolution. But you can better be sure that I will take this further if they now find some crazy reason not to bonus or pay me.
Good gaming,
Ed
and there still seems to be some dispute about the actual level of turnover - THAT IS A PROBLEM.
