Bonus Complaint PURPLE LOUNGE DOES NOT PLAY FAIR

RIPPED OFF

Dormant account
Joined
Jul 16, 2010
Location
LONDON ONT,
PURPLE LOUNGE HAD A BONUS CALLED SUNDAY SESSION.DEPOSIT $50 AND WE,LL MATCH IT %100 SUNDAY, BETWEEN 5PM AND 10PM SO I WAITED ALL DAY AND AT 5.20PM I MADE A $52 DEPOSIT AND SENT THEM AN E-MAIL AS DIRECTED...WAITED A COUPLE OF HOURS AND NO BONUS...SO I PLAYED OUT THE $52 AND SEND THEM 3 EMAILS THAT EVENING.......THEY REPLIED THE NEXT DAY SAYING I DID NOT DEPOSIT AT THE WRIGHT TIME...THEY ARE IN A DIFFERENT TIME ZONE FRON CANADA ONT.HOW WAS I TO KNOW THIS....I COMPLAINED AND THEY BASICALLY TO ME FORGET IT NO BONUS.......I HAVE PLAYED MENNY BONUSES ON 32RED WHICH IS BRITISH...THEY HAVE NEVER TOLD ME I HAD TO DEPOSIT IN THEIR TIME ZONE......MY ADVISE DO NOT PLAY PURPLE LOUNGE, I SPEND UPWARDS OF 30 K AYEAR MOSTLY ON MICROGAMING AND THIS IS THE FIRST MICROGAMMING SITE THAT HAS EVER DONE THIS TO ME...STICK TO 32 RED OR RICHREELS...PAUL S.
 

leonardo99

Senior Member
webmeister
PABaccred
MM
Joined
Sep 28, 2010
Location
romania
I think the best thing before making a deposit is to ask via Live Support or email if you qualify for a bonus..and always to make screenshots to your chat conversations..
 

rainmaker

I'm not a penguin
Joined
Dec 28, 2010
Location
-
a good casino would have given you the bonus of "goodwill". It has happen to me before, that I have forgot to enter a promo code or whatever, and they have always given me the bonus of "goodwill". Especially when I used Centrebet last year, it happended a couple of times, but they gave it as goodwill.

You dont have the right to the bonus of course, since you did not follow the bonus t&c.

Next time, you might want to write a post without using the caps lock.
 

Jasminebed

Game old gal
Joined
Mar 13, 2008
Location
Ontario
Purple Lounge fell into the Rogue Pit here for denying a Greek player his winnings and his deposit kept, due to attempting to withdraw before the WR was met when the meter showed the wagering as completed. https://www.casinomeister.com/forums/threads/all-winnings-removed-if-withdrawal-before-wr-met.38120/

The also have huge wagering requirements for Canadians as well:

4. Players claiming a bonus using a deposit via either Moneybookers or Neteller must wager at least 25 times the bonus amount. Residents of Greece and Canada must wager 110 times the bonus amount regardless of the payment method used. It is the sole responsibility of the player to ensure he or she has met the wagering requirements before cashing out. Players who withdraw before meeting the requirement will have the bonus and all winnings removed.

This is for their SUB, I'm not a member and not sure if that applies to all bonuses, but I think it's best to stay away.
 

vinylweatherman

You type well loads
Joined
Oct 14, 2004
Location
United Kingdom
PURPLE LOUNGE HAD A BONUS CALLED SUNDAY SESSION.DEPOSIT $50 AND WE,LL MATCH IT %100 SUNDAY, BETWEEN 5PM AND 10PM SO I WAITED ALL DAY AND AT 5.20PM I MADE A $52 DEPOSIT AND SENT THEM AN E-MAIL AS DIRECTED...WAITED A COUPLE OF HOURS AND NO BONUS...SO I PLAYED OUT THE $52 AND SEND THEM 3 EMAILS THAT EVENING.......THEY REPLIED THE NEXT DAY SAYING I DID NOT DEPOSIT AT THE WRIGHT TIME...THEY ARE IN A DIFFERENT TIME ZONE FRON CANADA ONT.HOW WAS I TO KNOW THIS....I COMPLAINED AND THEY BASICALLY TO ME FORGET IT NO BONUS.......I HAVE PLAYED MENNY BONUSES ON 32RED WHICH IS BRITISH...THEY HAVE NEVER TOLD ME I HAD TO DEPOSIT IN THEIR TIME ZONE......MY ADVISE DO NOT PLAY PURPLE LOUNGE, I SPEND UPWARDS OF 30 K AYEAR MOSTLY ON MICROGAMING AND THIS IS THE FIRST MICROGAMMING SITE THAT HAS EVER DONE THIS TO ME...STICK TO 32 RED OR RICHREELS...PAUL S.

You should be able to negotiate your way to VIP status at many casinos with this level of "action".

Purple Lounge cannot see past their "computer says no" jobsworth attitude.

Even PL don't know when this bonus is available, because depending on which part of the site you look at, it can either be 5pm to 9pm, or 7pm to 9pm.

Since you would have to wager it 110x anyway, it is a pointless offer, and MOST casinos that accept Canadian players do so GLADLY, rather than trying to rip them off.

How on EARTH can they justify such a HUGE additional WR, from 25x to 110x based purely on where you live (or for that matter, how you deposit).

My real gripe is that Neteller themselves just sit back and TAKE it, when they should be going after these merchants "with a big stick" for driving customers AWAY from Neteller. It seems the "tail is wagging the dog", and I can't figure out why, and Neteller "ain't telling". I have asked Neteller myself, and they pretend not to know about any of this. Bollocks of course, I have complained about this before, and was told "it will be looked at".

I might have another go on Facebook, and PUBLICLY challenge Neteller over their inaction over this. They will find it much harder to ignore, and they will no longer be able to pretend they don't know about it.

I just have to dig up the "right example" to maximise the "red faces" at Neteller HQ.
 
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