Props to CasinoShare - top-notch customer service

KravdraaYvoorg

Dormant account
Joined
Aug 14, 2006
Location
Montreal
(Disclaimer: I'm *not* an affiliate or anything, just your average casino player who had a good experience)

Deposited there a couple of days ago, claimed the big welcome bonus, played through the WR in a couple of hours playing mostly multi-hand blackjack and baccarat, was up nicely when the WR were met, asked for a withdrawal the next day.

I guess there was a glitch in their Neteller setup because the withdrawal did show up in my account but it was showing as "Declined" for some reason. Exchanged a couple of emails with their CS Dept. - they were apologetic and very responsive throughout - they even gave me a free $25 bonus for the annoyance, which I promptly wasted in some slot machine. Neteller problem was fixed a couple hours later and I got the money.

Just love the fact that they could be reached promptly and that they fixed everything the same day. Kudos CasinoShare! :thumbsup:
 

Zoozie

Ueber Meister
PABnonaccred
CAG
Joined
Dec 1, 2005
Location
Denmark
You story is quite similar to mine. The withdrawal was processed after 24 hours which is very fast for a MG casino. But it was declined by neteller, but the casino resubmitted the transaction a few hours later.

I had only cleared half of the EzBonus when I decided it was time for a withdrawal and the casino had no problems with that. But they should not since it is declared it is allowed in the T&C.

Zoozie
 

Mousey

Ueber Meister Mouse
Joined
Sep 12, 2004
Location
Up$hitCreek
Who is CasinoShare? New MG? Any further background/info?

Thanks!
 

aka23

Dormant account
Joined
Jun 11, 2006
Location
Planet Earth
(Disclaimer: I'm *not* an affiliate or anything, just your average casino player who had a good experience)

Deposited there a couple of days ago, claimed the big welcome bonus, played through the WR in a couple of hours playing mostly multi-hand blackjack and baccarat, was up nicely when the WR were met, asked for a withdrawal the next day.

I guess there was a glitch in their Neteller setup because the withdrawal did show up in my account but it was showing as "Declined" for some reason. Exchanged a couple of emails with their CS Dept. - they were apologetic and very responsive throughout - they even gave me a free $25 bonus for the annoyance, which I promptly wasted in some slot machine. Neteller problem was fixed a couple hours later and I got the money.

Just love the fact that they could be reached promptly and that they fixed everything the same day. Kudos CasinoShare! :thumbsup:
I had a similar impression, as I posted elsewhere:

The Good
-Neteller cash out received in 12 hours. I did not have a "declined" issue.
-Support email replied back in minutes, not hours
-Higher than normal BJ limits. $5000 chips available for ACBJ.
-Director of Gaming posted on this forum a few days ago.

The Bad
-Slow downloads
-Lost connection at one point
-Broken links, including withdrawl policy
-Streakier than usual FR (may be connected to slow downloads)
 

Users who are viewing this thread

Top