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Props to CasinoShare - top-notch customer service

Discussion in 'Online Casinos' started by KravdraaYvoorg, Sep 23, 2006.

    Sep 23, 2006
  1. KravdraaYvoorg

    KravdraaYvoorg Dormant account

    Occupation:
    Full-time gambler
    Location:
    Montreal
    (Disclaimer: I'm *not* an affiliate or anything, just your average casino player who had a good experience)

    Deposited there a couple of days ago, claimed the big welcome bonus, played through the WR in a couple of hours playing mostly multi-hand blackjack and baccarat, was up nicely when the WR were met, asked for a withdrawal the next day.

    I guess there was a glitch in their Neteller setup because the withdrawal did show up in my account but it was showing as "Declined" for some reason. Exchanged a couple of emails with their CS Dept. - they were apologetic and very responsive throughout - they even gave me a free $25 bonus for the annoyance, which I promptly wasted in some slot machine. Neteller problem was fixed a couple hours later and I got the money.

    Just love the fact that they could be reached promptly and that they fixed everything the same day. Kudos CasinoShare! :thumbsup:
     
  2. Sep 23, 2006
  3. Zoozie

    Zoozie Ueber Meister CAG PABnonaccred

    Occupation:
    Software Developer
    Location:
    Denmark
    You story is quite similar to mine. The withdrawal was processed after 24 hours which is very fast for a MG casino. But it was declined by neteller, but the casino resubmitted the transaction a few hours later.

    I had only cleared half of the EzBonus when I decided it was time for a withdrawal and the casino had no problems with that. But they should not since it is declared it is allowed in the T&C.

    Zoozie
     
  4. Sep 23, 2006
  5. Mousey

    Mousey Ueber Meister Mouse CAG

    Occupation:
    Pencil Pusher
    Location:
    Up$hitCreek
    Who is CasinoShare? New MG? Any further background/info?

    Thanks!
     
  6. Sep 23, 2006
  7. aka23

    aka23 Dormant account

    Occupation:
    Technical
    Location:
    Planet Earth
    I had a similar impression, as I posted elsewhere:

    The Good
    -Neteller cash out received in 12 hours. I did not have a "declined" issue.
    -Support email replied back in minutes, not hours
    -Higher than normal BJ limits. $5000 chips available for ACBJ.
    -Director of Gaming posted on this forum a few days ago.

    The Bad
    -Slow downloads
    -Lost connection at one point
    -Broken links, including withdrawl policy
    -Streakier than usual FR (may be connected to slow downloads)
     

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