- Aug 13, 2002
Not a casino complaint but it has to do with getting your money from them. I received an email from proc-cyber today stating that they have changed their verification process. Now they will mail you 2 pin numbers that you will use to "verify who you are", to proc-cyber. Some of the other e-cash processors already use this system and it's worked out pretty well personally. A person just has to wait for the snail mail to deliver your pin number, but compared to the length of time proc-cyber jerks people around with the other verification process, it should be much faster (hopefully). I guess my complaint is, GIVE ME MY MONEY ALREADY PROC-CYBER! 22 days is plenty of time, and i've sent you everything you've asked for! It's not like your getting rich off of the interest your making on of my money, is it? Thursday of last week i'm told that my funds should be released in 24 hrs if i send them one last item. The very next day i'm told that it will take 3-4 days for the operations team to verify what i sent them! Now, 3 days later i get the e-mail saying they will be sending pin numbers out, which will take how much longer? 5-10 more days. Come on Proc-cyber get your head out of your butt! Sorry had to let off a little steam. I called and talked to someone at proc-cyber today and they claimed they are having problems with syndicate's, and thats why they are changing over to this new system.