Wild Jack casino is denying my cashout because I played red dog to clear the wagering requirement. The terms and conditions states that "poker" cannot be used to clear the bonus, and customer service is claiming that red dog is somehow poker. Red dog isn't even derived from poker, it's a variant of acey deucey.
Furthermore, I e-mailed customer service again, and now they are claiming that the bonus was "slots and video slots only" and referring me to their terms and conditions. I re-read the terms and conditions and can't find any references to this being "slots only" under any bonus being offered.
These guys need to get their act together, and make their terms and conditions clear. If they want to ban video poker, or 3 card poker, those games should be named, not just "poker" to trick people. And if they want to ban red dog, then that game needs to be named, not blanketed under poker, which it's not even related to.
Furthermore, I e-mailed customer service again, and now they are claiming that the bonus was "slots and video slots only" and referring me to their terms and conditions. I re-read the terms and conditions and can't find any references to this being "slots only" under any bonus being offered.
These guys need to get their act together, and make their terms and conditions clear. If they want to ban video poker, or 3 card poker, those games should be named, not just "poker" to trick people. And if they want to ban red dog, then that game needs to be named, not blanketed under poker, which it's not even related to.