Problems with moneybookers


Banned User - violation forum rule 1.9 - multiple
Jun 12, 2005
I am having a problem trying to get my money out of my moneybookers account. I have contacted them several times using the various email addresses, faxing and posting a letter but as yet no response.

I tried to withdraw my balance by cheque and close my account. My account is closed but no cheque appearing.

Is there a MB rep around i can talk to?


Complaints (PAB) Manager
Staff member
Jan 20, 2004
Regardless of what their position regarding your withdrawals is it is disconcerting to hear that they simply won't answer you. I'm happy to try and contact them on your behalf but I'd like to know a little more first.

- How long have you had your MoneyBookers account?
- How long have you been trying to withdraw your monies?
- Have you received any communications from them at all on this matter?
- If so what email addresses were used?

With some of that information I'd be in a better position to approach them.



Banned User - violation forum rule 1.9 - multiple
Jun 12, 2005
Many thanks-On reflection, I would like to give it a few more days. And if i still don't get a response i will Post you my details. They did finally 4 weeks after my original request send me this email:

This was dated 7th Dec
We are writing you this e-mail, on behalf of our Payments Department,
in regards to your account registered at Moneybookers.

We would like to kindly inform you that we have already contacted our
local payment provider in regards to your cheque cancellation issue.
Please note that in the next several business days it will be cancelled
and credited back to your Moneybookers account.

In addition, please note that any further correspondence sent to
[email protected] will be disregarded on our side. Please, be
advised to always contact us either via our Messaging Centre, or if you
do not have access to it, to use the e-mail address
[email protected].

We hope you find this information useful. Should you have further
questions or concerns, do not hesitate to contact us again.

Best Regards,

I don;t really understand ...because i never asked them to cancel it i simply want it!
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Senior Member
Dec 11, 2007
I had account with MB for over 5 years, and sometimes I wonder why I put with all their weird antics for so long... When in the past I had a problem and sent them enquiry, I happened to get an automated response that either makes no sense, or does not address my concerns at all, or even is in language other than my account language (I got email from them in Polish once! Why on earth?... :eek: )