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Problems with moneybookers

Discussion in 'Other Complaints' started by bash_2357, Dec 12, 2007.

    Dec 12, 2007
  1. bash_2357

    bash_2357 Banned User - violation forum rule 1.9 - multiple

    Occupation:
    student
    Location:
    london
    I am having a problem trying to get my money out of my moneybookers account. I have contacted them several times using the various email addresses, faxing and posting a letter but as yet no response.

    I tried to withdraw my balance by cheque and close my account. My account is closed but no cheque appearing.

    Is there a MB rep around i can talk to?
     
  2. Dec 12, 2007
  3. maxd

    maxd Complaints (PAB) Manager Staff Member

    Occupation:
    The PAB Guy
    Location:
    Saltirelandia
    Regardless of what their position regarding your withdrawals is it is disconcerting to hear that they simply won't answer you. I'm happy to try and contact them on your behalf but I'd like to know a little more first.

    - How long have you had your MoneyBookers account?
    - How long have you been trying to withdraw your monies?
    - Have you received any communications from them at all on this matter?
    - If so what email addresses were used?

    With some of that information I'd be in a better position to approach them.

    Cheers,
    Max.
     
  4. Dec 12, 2007
  5. bash_2357

    bash_2357 Banned User - violation forum rule 1.9 - multiple

    Occupation:
    student
    Location:
    london
    Many thanks-On reflection, I would like to give it a few more days. And if i still don't get a response i will Post you my details. They did finally 4 weeks after my original request send me this email:

    This was dated 7th Dec
    We are writing you this e-mail, on behalf of our Payments Department,
    in regards to your account registered at Moneybookers.

    We would like to kindly inform you that we have already contacted our
    local payment provider in regards to your cheque cancellation issue.
    Please note that in the next several business days it will be cancelled
    and credited back to your Moneybookers account.

    In addition, please note that any further correspondence sent to
    This email is not visible to you. will be disregarded on our side. Please, be
    advised to always contact us either via our Messaging Centre, or if you
    do not have access to it, to use the e-mail address
    This email is not visible to you..

    We hope you find this information useful. Should you have further
    questions or concerns, do not hesitate to contact us again.

    Best Regards,


    I don;t really understand ...because i never asked them to cancel it i simply want it!
     
    Last edited: Dec 12, 2007
  6. Dec 17, 2007
  7. maxd

    maxd Complaints (PAB) Manager Staff Member

    Occupation:
    The PAB Guy
    Location:
    Saltirelandia
    So how's it going? Any news?
     
  8. Jun 3, 2008
  9. Fleur-De-Lis

    Fleur-De-Lis Senior Member MM

    Occupation:
    Self-employed
    Location:
    CY
    I had account with MB for over 5 years, and sometimes I wonder why I put with all their weird antics for so long... When in the past I had a problem and sent them enquiry, I happened to get an automated response that either makes no sense, or does not address my concerns at all, or even is in language other than my account language (I got email from them in Polish once! Why on earth?... :eek: )
     

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